Troubleshooting Guide

(225,1)
[ Edit: 2018/ 4/ 26 Model: AIVINJ-N ]
Symptom Possible cause Possible solution
The system does not recognize the
connection of a cellular phone. The
system does not receive or make a call.
The cellular phone is not compatible with the
in-vehicle hands-free phone system.
Use a cellular phone compatible with the system.
Visit www.nissanusa.com/bluetooth/ to check
compatibility.
The cellular phone is not connected. Check the registration procedure, and then regis-
ter the cellular phone again.
The phone operation is limited by the func-
tions (such as dial lock, etc.) of the registered
cellular phone.
Remove any settings that are limiting use of the
cellular phone, and then perform registration
again.
The other party cannot hear your voice.
The other party can hear your voice, but
it cracks or cuts out.
Mute function is enabled. Verify mute function is disabled.
The cellular phone is not connected. Check the registration procedure, and then regis-
ter the cellular phone again.
The fan speed of the heater/air conditioner is
too fast.
Decrease the fan speed of the heater/air condi-
tioner.
The ambient noise level is excessive. (For
example: heavy rain, construction sites, inside
a tunnel, oncoming vehicles, etc.)
Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is
too loud.
Reduce the vehicle speed.
The incoming voice volume is too loud/soft. Adjust the volume using <VOLUME/
>/<VOL/
> or < >.
The outgoing voice volume is too loud/soft. Adjust the volume from volume adjustment
screen.
“Volume and Beeps settings” (page 2-28)
The voice is cut out or noise is heard
during a call.
The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone.
Do not place the cellular phone in an area
surrounded by metal or far away from the in-
vehicle hands-free phone system. Do not place a
cellular phone close to the seats or your body.
8. Troubleshooting guide
Condition:
8-13