Troubleshooting Guide

Table Of Contents
(230,1)
[ Edit: 2018/ 4/ 26 Model: AIVINJ-N ]
8. Troubleshooting guide
Android Auto
TM
GUID-6A75FEAF-7FAF-487C-9FFB-E2C40B65CC39
Symptom Cause and Countermeasure
Cannot start Android Auto
TM
though it is connected to
the vehicle.
The USB cable is not connected to the USB connection port. Properly connect the
USB cable to the USB connection port.
“USB (Universal Serial Bus) connection port and AUX (auxiliary) input jack”
(page 2-14)
[Enable after USB Connection] is set to [Never]. Change the setting to [Always] or
[Ask].
“Android Auto
TM
settings” (page 5-25)
To activate Android Auto
TM
, touch [ ] on the Launch Bar or touch [Apps] on the
information screen and then touch [Android Auto].
“Selecting menu from Launch Bar” (page 2-16)
“Information menu” (page 5-2)
The connected device is not compatible with Android Auto
TM
. Check the
compatibility requirements.
Your Android phone may not be recognized if its battery is low. Charge your
Android phone then try again.
Android Auto
TM
performance decreases. For example,
slow connectivity or slow application functionality.
or
An error message appears when trying to access
features of Android Auto
TM
. A blank screen appears
when trying to access maps.
Confirm you have a compatible Android phone, a cellular connection and an active
data plan.
Use the Android phone OEM cable to connect your phone to the USB connection
port.
Phone’s performance or cellular connection. Disconnect and reconnect your
phone.
Phone’s performance or cellular connection. Close all apps and restart them.
Phone’s performance or cellular connection. Cycle phone power off/on to restart.
Condition:
8-18