Technical data

Chapter 13 191
In Case of Difficulty
Before Calling Agilent Technologies
In Case of Difficulty
Read the Warranty
The warranty for your analyzer is in the front of your Specifications
Guide. Please read it and become familiar with its terms.
If your analyzer is covered by a separate maintenance agreement,
please be familiar with its terms.
Service Options
Agilent Technologies offers several optional maintenance plans to
service your analyzer after the warranty has expired. Call your Agilent
Technologies office for full details.
If you want to service the analyzer yourself after the warranty expires,
you can purchase the service documentation that provides all necessary
test and maintenance information.
You can order the service documentation, Option 0BW (assembly level
troubleshooting) through your Agilent Technologies office.
You can order calibration software N7813A. This provides performance
verification and calibration software. In addition, you will need to
purchase a license for each Agilent CSA with which you will use the
software.
Calling Agilent Technologies
Agilent Technologies has offices around the world to provide you with
complete support for your analyzer.
For help with product selection and configuration, technical and
application assistance, consulting and integration services, rental and
leasing options, refurbished equipment, product purchases, education
and training, and obtaining servicing information (including order
replacement parts repair, or calibration), contact the nearest Agilent
Technologies office by going to http://www.agilent.com/find/assist
or
refer to the numbers listed in Table 13-2 on page 192.
In any correspondence or telephone conversations, refer to your
analyzer by its product number, full serial number, and firmware
revision. To obtain the serial number, firmware revision, Host
identification information, and IP address press
Mode and view the
information displayed on the screen. (A serial number label is also
attached to the rear panel of the analyzer.)