Technical data

Chapter 13 193
In Case of Difficulty
Returning an Analyzer for Service
In Case of Difficulty
Returning an Analyzer for Service
NOTE Please notify Agilent Technologies before returning your system for
service. Any special arrangements for the system can be discussed at
this time. This will help Agilent Technologies repair and return your
system as quickly as possible.
NOTE For specific analyzer packing instructions, refer to “Preparing the
Analyzer for Shipping” on page 195.
Adjustment, Maintenance, or Repair of the Analyzer
Any adjustment, maintenance, or repair of the N1996A Series Analyzer
must be performed by qualified personnel. Contact your customer
engineer through your local Agilent Technologies Service Center. You
may contact Agilent through the Internet or by telephone. For contact
information refer to “Calling Agilent Technologies” on page 191.
Service Tag
When you are returning an analyzer to Agilent Technologies for service,
fill out and attach one of the blue service tags provided at the end of
this chapter. Please be as specific as possible about the nature of the
problem. If you have recorded any error messages that appeared on the
display, have completed a functional test, or have any other specific
data on the performance of your analyzer, please include a copy of this
information.
Write a complete description of the failure and attach it to the system.
Include any specific performance details related to the problem. The
following information should be returned with the system:
• Type of service required
• Date system was returned for repair
• Description of the problem:
— Whether problem is constant or intermittent
— Whether system is temperature-sensitive
— Whether system is vibration sensitive
— System settings required to reproduce the problem
— Error Code
— Performance data
• Company Name and return address
• Name and phone number of technical contact person
• Model number of returned system
• Full serial number of returned system