Technical data

194 Chapter 13
In Case of Difficulty
Returning an Analyzer for Service
In Case of Difficulty
• List of any accessories returned with the system
Packaging
CAUTION Cover electrical connectors to protect sensitive components from
electrostatic damage.
Spectrum analyzer damage can result from using packaging materials
other than the original materials.
Never use styrene pellets in any shape as packaging materials. They do
not adequately cushion the equipment or prevent it from shifting in the
carton. They cause equipment damage by generating static electricity
and by lodging in the analyzer louvers, blocking airflow.
Original Packaging
When an analyzer is returned to Agilent Technologies for servicing, it
must be adequately packaged (see “Preparing the Analyzer for
Shipping” on page 195) and have a complete description of the failure
symptoms attached.
Before shipping, pack the unit in the original factory packaging
materials if they are available. If the original materials were not
retained, see “Other Packaging” (below).
Other Packaging
You can repackage the analyzer with commercially available materials.
If using alternative packing material, observe the following material
requirements and follow the shipping procedure given in “Preparing the
Analyzer for Shipping” on page 195.
• Use a strong shipping container. The carton must be both large
enough and strong enough to accommodate the analyzer. A
double-walled, corrugated cardboard carton with 159 kg (350 lb)
bursting strength is adequate. Allow at least 3 to 4 inches on all
sides of the analyzer for packing material.
• Surround the equipment with three to four inches of packing
material and prevent the equipment from moving in the carton. If
packing foam is not available, the best alternative is S.D.-240 Air
Cap™ from Sealed Air Corporation (Hayward, California, 94545).
Air Cap looks like a plastic sheet filled with 1-1/4 inch air bubbles.
Use the pink-colored Air Cap to reduce static electricity. Wrapping
the equipment several times in this material should both protect the
equipment and prevent it from moving in the carton.