User`s guide

Maintenance 10
N1911A/1912A P-Series Power Meters User’s Guide 245
Contacting Agilent Technologies
This section details what to do if you have a problem with your power
meter.
If you have a problem with your power meter, first refer to the section
“Before calling Agilent Technologies”. This chapter contains a checklist
that will help identify some of the most common problems.
If you wish to contact Agilent Technologies about any aspect of the power
meter, from service problems to ordering information, refer to “Agilent
Sales and Service Offices” on page 251.
If you wish to return the power meter to Agilent Technologies refer to
“Returning Your Power Meter for Service” on page 249.
Before calling Agilent Technologies
Before calling Agilent Technologies or returning the power meter for
service, please make the checks listed in “Check the Basics” on page 245.
If you still have a problem, please read the warranty printed at the front
of this guide. If your power meter is covered by a separate maintenance
agreement, please be familiar with the terms.
Agilent Technologies offers several maintenance plans to service your
power meter after warranty expiration. Call your Agilent Technologies
Sales and Service Center for full details.
If the power meter becomes faulty and you wish to return the faulty
instrument, follow the description on how to return the faulty instrument
in the section “Contacting Agilent Technologies” on page 245.
Check the Basics
Problems can be solved by repeating what was being performed when the
problem occurred. A few minutes spent in performing these simple checks
may eliminate time spent waiting for instrument repair. Before calling
Agilent Technologies or returning the power meter for service, please make
the following checks: