Technical data

4-4 Chapter 4
Start Troubleshooting Here
Having Your Analyzer Serviced
Having Your Analyzer Serviced
If the analyzer should fail any of the following checks, call the nearest Agilent Technologies
sales or service office to determine the warranty on your instrument, and whether repair
will be on-site, or return to Agilent Technologies. If the analyzer needs to be returned to
Agilent Technologies, perform the following steps.
1. Choose the nearest Agilent Technologies service center. (Refer to “Contacting Agilent”
on page 15-3.)
2. Include a detailed description of any failed test and any error message.
3. Ship the analyzer, using the original or comparable antistatic packaging materials.