User`s guide

116 Chapter 4
Troubleshooting Information
Checking the Network
Doing this usually causes the browser to first look in its cache to see if the
page exists. If the page is cached, the browser displays the page from the
cache instead of going to the network to update changes. Since the E5810
web pages are dynamic in nature, the cache may contain content that is
outdated on modern browsers.
If you see a problem where dynamic pages are not being updated
automatically (for example, click refresh on status page and see the time
since reboot information), the browser should be instructed to check for
newer versions of a web page on each every page visit. Steps for cache and
page refresh for some Internet Explorer version is as follows.
Steps for Cache and Page Refresh (Microsoft Internet Explorer 5.01, 5.5)
1 From Internet Explorer menu select Tools->Internet Options
2
Click the General tab
3 Under Temporary Internet files, click the Settings button to
display the
Settings dialog box
4 Under Check for newer versions of stored pages:, click
the
“Every visit to the page” radio button
(“
Automatically” should be OK for Internet Explorer 5.5 and >)
5 Click the OK button on the Settings page to accept the change
6 Click the OK button on the bottom of the Internet Options dialog
box to make changes active
Proxies A proxy is a service running on a computer that takes an information
request from another computer and passes the request on as if the request
was its own. Typically, many companies use proxies to control access from
their internal network to the external Internet.
In some situations, you may not be able to communicate with the E5810 if
you are using a proxy server. Typically, the web page will timeout because
the requested address is not accessible by the network, although the correct
IP address or hostname is entered into the Web browser address field.
To fix this communication problem between the web browser and the E5810
web server, the browser must be informed that any requests to the E5810
should
not utilize a proxy. Suggested steps to set proxy notification for some
Internet Explorer version is as follows.