Technical data

Chapter 23 653
Returning the Test Set for Service
Returning your Base Station Test Set for Service
Returning the Test Set for Service
Returning your Base Station Test Set for Service
The instructions in this section explain how to properly package the system for
return to Agilent Technologies.
NOTE Please notify Agilent Technologies before returning your system for service. Any
special arrangements for the system can be discussed at this time. This will help
Agilent Technologies repair and return your system as quickly as possible.
Warranty
If the system is still under warranty or is covered by an Agilent Technologies
maintenance contract, it will be repaired under the terms of the warranty or contract.
If the system is no longer under warranty or is not covered by an Agilent
Technologies maintenance plan, Agilent Technologies will notify you of the cost of
the repair after examining the unit.
When a system is returned to Agilent Technologies for servicing, it must be
adequately packaged (see “Preparing the Agilent E7495A/B for Shipping” on
page 654) and have a complete description of the failure symptoms attached.
When describing the failure, please be as specific as possible about the nature of the
problem. Include copies of additional failure information (such as receiver or
computer failure settings, data related to system failure, and error messages) along
with the system being returned.