Technical data

654 Chapter 23
Returning the Test Set for Service
Returning your Base Station Test Set for Service
Returning the Test Set for Service
Preparing the Agilent E7495A/B for Shipping
CAUTION Cover electrical connectors to protect sensitive components from electrostatic
damage. Test set damage can result from using packaging materials other than the
original materials. Never use styrene pellets as packaging material. They do not
adequately cushion the system or prevent it from shifting in the carton. They may
also cause system damage by generating static electricity.
Step Notes
1
Write a complete description
of the failure and attach it to
the system.
Include any specific performance details
related to the problem. The following
information should be returned with the
system:
• Type of service required
• Date system was returned for repair
• Description of the problem:
• Whether problem is constant or
intermittent
• Whether system is
temperature-sensitive
• Whether system is vibration
sensitive
• System settings required to
reproduce the problem
• Error Code
• Performance data
• Company Name and return address
• Name and phone number of technical
contact person
• Model number of returned system
• Full serial number of returned system
• List of any accessories returned with
the system