Instruction manual

Chapter 4 97
Troubleshooting
Booting Process Troubleshooting
4. Troubleshooting
Figure 4-7 Windows boot screens
If you encounter the following problems, try to reinstall the operating system before
replacing the A27.
• "xxx file is missing" is displayed on DOS screen.
• The Window boot screen is not displayed after the splash screen is displayed.
• Windows always boots up with Safe Mode.
NOTE If the E5061A/E5062A was turned off without shutdown process, Microsoft Scandisk runs
while the windows boot screens are displayed. If a serious problem is found in the
scandisk, reinstall the operating system. For details of the operating system installation,
refer to Appendix B, “System Recovery,” on page 203. If the operating system still doesn't
boot up properly after reinstallation, replace the A27.
NOTE The operating system automatically checks the device drivers, which are necessary to use
the E5061A/E5062A functions and are installed in the system before the E5061A/E5062A
is shipped from Agilent factory. If the operating system doesn't detect them, a message box
is displayed. In this case, install the device driver.
Step 3. Revision and option information
The firmware revision and hardware option information along with copyright declaration is
displayed as shown in Figure 4-8. The E5061A/E5062A firmware quickly starts up just
before this display appears. While the revision and option information is displayed, the
applications of various devices in the system are initialized.