User`s guide

Agilent X-Series Signal Generators User’s Guide 393

Troubleshooting

Licenses

A Time–Based License Quits Working

• The instrument’s time or date may have been reset forward causing the time–based license to

expire.

• The instrument’s time or date may have been reset backward more than approximately 25 hours,

causing the instrument to ignore time–based licenses.

See page 30 for details and cautions on setting time and date.

Cannot Load a Time–Based License

The instrument’s time or date may have been reset backward more than approximately 25 hours,

causing the instrument to ignore time–based licenses.

See page 30 for details and cautions on setting time and date.

Contacting Agilent Technologies

• assistance with test and measurements needs, and information on finding a local Agilent office:

http://www.agilent.com/find/assist

• accessories or documentation: http://www.agilent.com/find/X- Series_SG.

• new firmware releases: http://www.agilent.com/find/upgradeassistant.

If you do not have access to the Internet, please contact your field engineer.

NOTE In any correspondence or telephone conversation, refer to the signal generator by its model

number and full serial number. With this information, the Agilent representative can

determine whether your unit is still within its warranty period.

Returning a Signal Generator to Agilent

Use the following steps to return a signal generator to Agilent Technologies for servicing:

1. Gather as much information as possible regarding the signal generator’s problem.

2. Call the phone number listed on the Internet (http://www.agilent.com/find/assist) that is specific

to your geographic location. If you do not have access to the Internet, contact your Agilent field

engineer.

After sharing information regarding the signal generator and its condition, you will receive

information regarding where to ship your signal generator for repair.

3. Ship the signal generator in the original factory packaging materials, if available, or use similar

packaging to properly protect the signal generator.