Specifications
5-28 Troubleshooting Plug-in Modules
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Troubleshooting Plug-
in Modules
Unable to Posi-
tion Sample
Blood Analy-
sis failed
31, 34 No movement of sam-
ple detected, possibly 
due to a clot in sample, 
not closing the sample 
well cover or an aber-
rant cartridge. 
Perform a new measure-
ment making sure that 
you fill the cartridge 
properly.
Sample Posi-
tioned Short of 
Fill Mark
Blood Analy-
sis failed
35, 36 The cartridge was 
underfilled, the sample 
must reach the fill 
mark.
Perform a new measure-
ment making sure that 
you fill the cartridge 
properly.
Sample Posi-
tioned Beyond 
Fill Mark
Blood Analy-
sis failed
30, 37 Cartridge was over-
filled. The sample was 
past the fill mark.
Perform a new measure-
ment making sure that 
you fill the cartridge 
properly.
Insufficient sam-
ple
Blood Analy-
sis failed
38, 39 Either not enough sam-
ple in the sample well 
or there are bubbles in 
the sample.
Perform a new measure-
ment making sure that 
you fill the cartridge 
properly and without 
bubbles.
Cartridge Error, 
Use Other Car-
tridge
Blood Analy-
sis failed
20, 22, 
24-29, 32, 
33, 40-43, 
45, 46, 
79, 80, 
81, 87
Can be caused by sam-
ple related problems, 
cartridge or module. 
Single or sporadic 
errors are most likely a 
sample-related problem 
(an interference), an 
aberrant cartridge or a 
user-induced situation 
such as touching con-
tacts or pressing on 
center of cartridge. 
Try another cartridge.
If error recurs repeatedly, 
call your service repre-
sentative.
Cartridge Type 
Not Recognized
Blood Analy-
sis failed
69 Either the cartridge 
type is not compatible 
with the software revi-
sion, or the module is 
at fault.
If this is a new type of 
cartridge being used, 
arrange a software 
upgrade.
If not, call your service 
representative.
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