Troubleshooting guide

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Instrument Operating System
Disk Drive Recovery Process
4. When prompted to completely remove
the selected application and all of its
features
a. Select Yes . Select OK to any
pop-up windows that appear.
b. When the software uninstall is
complete, select Finish.
5. Wait for the instrument to restart.
Installing the Software
Step Notes
Log out of the default user (instrument):
•Select Start, Log Off, Log Off
At the log in prompt enter:
• User Name: administrator
• Password: agilent4u
Navigate to C Drive:
•Click Start, My Computer, C: Drive
and open the Temp folder.
Locate the software installer program:
“XSA_Installer_A.XX.XX.exe” .
Double-click on the installer.exe. It may take a minute or two for the
installer to start.
Removing the Software
Step Action