Warranty Information

NOTE: YOU AND YOUR INSTALLER ARE RESPONSIBLE TO
INSPECT FLOORING PRIOR TO INSTALLATION. WE ACCEPT
NO RESPONSIBILITY FOR LIABILITIES, CLAIMS OR EXPENSES,
INCLUDING LABOR COSTS, WHERE FLOORING WITH VISIBLE
DEFECTS HAS BEEN INSTALLED.
WHAT SHOULD YOU DO IF YOU HAVE A PROBLEM?
PLEASE KEEP YOUR SALES RECEIPT. INFORMATION REGARDING
THE CLAIMED DEFECT AND DATE AND PROOF OF PURCHASE
MUST BE PROVIDED.
We want you to be happy with your floor purchase. If you are not,
call your retail store first. They can answer your questions and, if
necessary, start to process a claim.
IMPORTANT NOTE: While the majority of claims are resolved with the
help of your retailer within 30 days from the day you contact them,
some claims may require additional attention. In the unlikely event
that your claim is not resolved within 30 days, please contact the
Customer Service Center indicated above no later than 60 days from
the date you first discovered the problem with your floor. It is your
responsibility to file a timely claim to protect your rights under these
limited warranties.