User Manual

Aimetis People Counter 2.1

Troubleshooting Aimetis People Counter 2.1

Troubleshooting

Table 6. How to resolve issues

Problem Reason Fix

False counts Shadows

Shadows can generate false counts, for example,

sunlight from outside, occasionally obscured by

moving clouds will cause shadows to cross a counting

line. Depending on the angle of an indoor light or the

sun, the shadows of people walking by (but not

crossing) a counting line can trigger false counts.

Incorrect camera placement. In

this example, the opening and

closing of the door may cause

false counts.

How to tell if you have set the camera height

correctly

The

Person Size

box should be no more than 1/3 the

size of the screen and no less than 1/5 of the size of the

screen.