User Manual

Aimetis People Counter 2.1
Troubleshooting Aimetis People Counter 2.1
22
Incorrect counting line placement.
For example, this counting line is
too close to the door.
In general, it is better to put the counting line further
away from the door, so that people do not stop on the
counting line.
Multiple counts for
the same person
Person size is set too small
Increase the Person Size box. The Person Size box
should be no more than 1/3 the size of the screen and
no less than 1/5 of the size of the screen.
CPU is too busy
message
Not enough processing resources.
Indicated by lower FPS rate.
• Ensure that Motion Detection is turned off.
• Limit the
Maximum frame rate to 11 FPS per
viewer:
1. In the
Axis Network Camera screen, click
Setup . The Basic Setup screen opens.
2. In the left pane, click
Video & Audio . The
Video Stream Settings screen opens with
the
Image tab active.
3. In the
Video Stream section, select the
Limited to option. Enter 11 in the text box.
4. Click
Save .
• Ensure that the Aimetis People Counter is the only
application running on the camera at the time. To
verify how many applications are running:
1. In the
Axis Network Camera screen, click
Setup . The Basic Setup screen opens.
2. In the left pane, click
Applications . The
Application Packages screen opens.
3. Review all the applications listed under the
Application column and check whether
they are listed as
Running under the
Status column.
4. Select the package and click
Stop .
Table 6. How to resolve issues (Continued)
Problem Reason Fix