User Manual

Aimetis People Counter 2.1
Troubleshooting Aimetis People Counter 2.1
23
(continued)
Not enough processing resources.
Indicated by lower FPS rate.
• Ensure that the number of client video stream
connections is
1 .
To determine the number of video stream
connections:
1. In the
Axis Network Camera screen, click
Setup . The Basic Setup screen opens.
2. In the left pane, click
System Options .
3. Click
Support and then System
Overview.
The System Overview screen
opens.
4. In the
Connected clients row, the value
beside
Video indicates the number of
streams.
CPU is too busy
message. The
Aimetis People
Counter is slow
when generating
reports.
The Aimetis People Counter
disables counting due to low CPU
speed. Generating a report takes
substantial processing power. This
is true whether you are generating
a report through the Reports tab or
programmatically.
If requesting a report programmatically, limit your
request to 1 per minute.
Missed counts
Camera not high enough.
Consequently people appear larger
and to be moving very fast.
How to tell if you have set the camera height
correctly
:
The
Person Size box should be no more than 1/3 the
size of the screen and no less than 1/5 of the size of the
screen.
If you cannot adjust the height of the camera, adjust
the zoom on the camera lens.
Table 6. How to resolve issues (Continued)
Problem Reason Fix