Warranty Guide

Warranty

All AIMS Power® products come with warranty coverage against defects as follows, from the date of

purchase, unless otherwise indicated:

• 1-Year for non ETL (Extract, Transform and Load) units

• 2-Years for ETL (Extract, Transform and Load) units and batteries

• 3 Years for generators

• Batteries – product specific

• Solar products – product specific

Within the warranty coverage period, AIMS Power® will either repair or replace, at its sole discretion,

the defective product.

Any shipping charges that occur as a result of a warranty return or exchange are NOT covered by the

warranty and are the responsibility of the customer.

The warranty does not cover the following:

• Products that AIMS Power® determine,

in its sole discretion, to be free of any

material or workmanship defects or

flaws

• Products evidencing excessive wear,

misuse or alteration

• Products with missing or defaced labels,

stickers, or other identifying

information

• Improper care or storage (e.g. water

damage, exposure to extreme heat or

cold temperatures, unsanitary

environment)

• Alterations or customizations

• Items that were purchased second

hand, or from an unauthorized seller

• Items outside of the covered warranty

period

RECEIVING YOUR ORDER – Be sure to inspect for any damage or incorrect quantities BEFORE signing

for the product. If you accept the product, make sure to have the carrier NOTE the damage before

signing.

Warranty Return Process

It is our goal at AIMS Power® to provide a comprehensive and hassle-free return and exchange process.

As such, please review the below process before initiating warranty claim.

1. Contact AIMS Power® via phone or email to submit your warranty return request and obtain a

Return Merchandise Authorization (RMA) number.

Note: Be sure to provide the name from the original order as well as the original order number.

2. An automated email will then be sent to the address indicated on the warranty return request

containing further instructions regarding packing, shipping and documentation to include when

returning the product as well as an RMA authorization number.

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Warranty All AIMS Power® products come with warranty coverage against defects as follows, from the date of purchase, unless otherwise indicated: • • • • • 1-Year for non ETL (Extract, Transform and Load) units 2-Years for ETL (Extract, Transform and Load) units and batteries 3 Years for generators Batteries – product specific Solar products – product specific Within the warranty coverage period, AIMS Power® will either repair or replace, at its sole discretion, the defective product.
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3. Once the return is received and inspected an e-mail will be sent informing you that the return has been approved and processed. If there are any issues with the return, an additional e-mail will be sent notifying you of such. Other Items of note: • • • • • AIMS Power® DOES NOT cover return shipping.