TalkMaster™ IP intercom system Software User Guide For all IP-series 10/100 Ethernet Intercoms Models IP-EWST, IP EWST-POE
Table of Contents Table of Contents Welcome To TalkMaster................................................................................................................................................... 1 Welcome ....................................................................................................................................................................... 1 Release Notes ................................................................................................................
Table of Contents Configuring Intercoms .................................................................................................................................................. 33 Configure Intercoms .................................................................................................................................................... 33 Advanced Configuration ..............................................................................................................................
Welcome To TalkMaster Welcome Welcome To TalkMaster™ LE! If you are upgrading from an earlier version of TalkMaster™, please review the Release Notes. To setup and configure your IP-series intercoms, please review Configure Intercoms. If you would like help on using TalkMaster, please review TalkMaster Overview. Release Notes TalkMaster™ Version 1.8 Released November, 2005 TalkMaster™ version 1.
Welcome To TalkMaster • The Preference "Talk button enabled by mouse click and hold" has been renamed to "Hold down Talk button while speaking (PTT)" • Corrected "Intercom configuration changes fail" when Windows Regional Options are not set to English • Corrected "UDP Audio problems" when Windows Regional Options are set to Japanese • Corrected "Multimedia Card Selection" when multiple cards are present in the PC * Use of this feature requires current Intercom Firmware.
Welcome To TalkMaster • Audio sent to multiple intercoms is sent as a single a UDP broadcast • Console forwarding and retrieval • Specify alternative IP addresses for intercom forwarding in the event of TalkMaster console failure • Specify duration of time for activation of door/open relay within the IP Intercom System Requirements To utilize all of the features of TalkMaster™, you need the following: • Windows 98SE, Windows 2000, or Windows XP • Pentium III 750mHz or faster • 128 MB RAM (256 MB suggested
Using TalkMaster TalkMaster Overview TalkMaster™ is a software program designed to work with Aiphone’s IP-series Intercoms. TalkMaster has two main functions. First, TalkMaster must be used to configure the IP address information and related features for your IP intercoms. TalkMaster searches for any Intercoms on your network and allows you to specify the IP address settings for each one.
Using TalkMaster TalkMaster can listen for incoming calls in one of three "modes": Call Announcement with audible and visual alerts In this mode, pressing the Intercom button notifies the TalkMaster operator by an audible and/or visual alert. The TalkMaster operator responds and controls the microphone at that intercom to enable user hands-free operation.
Using TalkMaster The following sections describe the areas of the TalkMaster™ main screen. 1 Tool Bar 2 Intercom View / Custom View tabs 3 Calls Waiting Queue 4 Auto Response setting 5 Talk Mode setting 6 Audio Archive setting 7 Listen Mode setting 8 System Events window Tool Bar Forward Intercoms to an alternate TalkMaster Console. Please see Forward Intercoms for details. Retrieve Intercoms from an alternate TalkMaster Console. Please see Retrieve Intercoms for details.
Using TalkMaster The Answer Later button is displayed when the Activate Call Announcement option in menu Admin - Preferences - Options has been checked and a call is incoming. • Activating the Talk or Listen buttons answers the call and removes the Answer Later button from the screen • Pressing this button sends a message (i.e.
Using TalkMaster Right clicking on an Intercom displays the following Intercom Options context menu • Send announcement to selected unit - Click to send the wave file defined in menu Admin Preferences - Startup Audio to the Intercom • Activity and Connection Details - Click to display the duration of the Intercoms connection, the time it connected, the last time it received audio, the last time audio was sent to it, and the IP address and Port it used to connect to TalkMaster • Reset Connection - Click
Using TalkMaster Right clicking on a Paging Group displays the following Paging Group context menu: The connection status of each Intercom in the group is listed. Calls Waiting This list shows calls that are waiting to be answered.
Using TalkMaster Any intercom that tries to contact the console is sent a message indicating that no one is available to take their call. Please see Unattended Console for more information. Clicking the Cancel button returns the console to normal operation. Listen Mode The Listen Mode determines if the Listen button is automatically turned on when the Talk button is turned off. If Call Announcement is enabled in menu Admin Preferences - Options, this option is set to Automatic and cannot be changed.
Using TalkMaster An important benefit of using Automatic mode is that other intercoms are precluded from interrupting your "conversation" because the Talk or Listen button is always active. TalkMaster will not interrupt a call if there is already one in progress. Any other intercom that tries to contact TalkMaster will be placed in the Calls Waiting list.
Using TalkMaster Selected - refers to the intercom currently highlighted in blue in the Intercom View / Custom View list. This option allows 2-way communication with a single Intercom. Group - refers to any Intercom or Paging Group that has an X in the Grp column of the Intercom View / Custom View list. This option allows 1-way communication with any number of Intercoms. All Active - refers to all currently connected Intercoms in the Intercom View / Custom View list.
Using TalkMaster Talk/Page will turn on the PC’s microphone to send the audio to the Intercom(s). Please refer to Talk button for details. Talk / Page button The Talk/Page button turns on the PC’s microphone and allows you to speak to the intercom highlighted in blue in the Intercom View / Custom View list.
Using TalkMaster When a button is pressed, the associated file is played to the Intercom(s) specified by the Talk Mode. When a Paging button is pressed, the Stop Message button becomes active till the file has completed. Pressing the Stop Message button terminates file being played. If the OK button is pressed you are returned to the main TalkMaster screen. If a file is still being played, the Play File button changes to Play Stop allowing you to terminate the recording.
Using Call Announcement Call Announcement Call Announcement causes an audible and/or visual alert to be issued to the TalkMaster™ operator when the Call or PTT button on an intercom is pressed. Selecting menu Admin Preferences and checking Activate Call Announcement in the Options tab turns this option on. If this option is selected, Listen Mode is set to Automatic and is grayed out.
Using Call Announcement An important benefit of using Call Announcement is that any other intercom is prevented from interrupting your "conversation" because the Talk or Listen button is always active. TalkMaster will not interrupt a call if there is already one in progress. Any other intercom that tries to contact TalkMaster will be placed in the Calls Waiting list.
Preferences and Setup Preferences Preferences are used to specify various settings for TalkMaster™. This is accessed from the menu Admin Preferences. The Options tab is used to customize the way TalkMaster works. The Multimedia tab is used to select the speaker and microphone devices The Volume tab is used to change the Volume on an Intercom The Legacy tab is retained for compatibility with older Intercoms Preferences - Options tab The Options tab sets options that affect the behavior of all intercoms.
Preferences and Setup To close TalkMaster, use menu File Exit or right click on the TalkMaster ICON is the system tray and select Close Program If you check this box, it is recommended that you also check Activate Call Announcement so that the Incoming Call dialog is displayed when TalkMaster is minimized. Otherwise, TalkMaster can only be recalled by double clicking the TalkMaster ICON in the system tray.
Preferences and Setup Preferences - Volume tab The Volume tab is used to make adjustments to individual Intercoms. Selected Intercom - You can use the up and down arrows to select an Intercom from the list of intercom connected to TalkMaster™.
Preferences and Setup Audio Volume - sets the audio volume on the selected Intercom. This can be overridden at the Intercom by using the Volume Up and Volume Down buttons. Friendly Name (Alias) - Displays the selected Intercom’s Name. Preferences - Legacy tab The Legacy tab is used to change configuration settings on individual Intercoms. It is retained for compatibility with legacy intercoms as these options are now included in the Configure Intercoms menu item.
Preferences and Setup • To create a new Paging Group - press the New button. "New Group" appears in the Group Name field. To specify a custom name, type over "New Group". Select an intercom from the left column and click the >> button to add it to your new group in the right hand column. Click Save when done. • To change an existing Paging Group - use the "Select a group" drop down list to pick a group. Change the name by typing over it or use the >> and << buttons to add or remove Intercoms.
Preferences and Setup Up to 18 buttons can be associated with pre-recorded wav files for use in the Paging Messages dialog. Buttons can have one of four colors. • Select a button "slot" and type in the text to be displayed on the button. • Assign a color to the button, by clicking on one of the four choices. • Click the Folder Icon and select the wav file to be associated with the button. A folder Icon with a green background indicates that a file has been associated with this button.
Preferences and Setup • XXX - IN for speaker audio, OUT for microphone audio • YYYYYYYYYYYY - the twelve digit Ethernet MAC address of the intercom that was communicated with. • HHMMSS - Hours, minutes and seconds of the day in 24 hour format • .wav - standard PCM wave file format. The files are stored under the TalkMaster-ii3/iArchive directory. Each day an additional subdirectory is created so all audio archives for that day are stored in a single directory.
Preferences and Setup Click on a vertical bar and click Play. The audio will be played until you click Stop or the end of the day is reached. As the audio is played, the display changes to indicate which intercom the audio came from or was sent to. If you want to skip backwards or forward between audio clips, use the << or >> keys. Managed Intercoms TalkMaster™ allows you to create a list of managed Intercoms so you can always determine whether they are online or offline.
TalkMaster Console Forwarding Forward Intercoms The Forward Intercoms function allows one or more TalkMaster™ consoles to temporarily assign all of their intercoms to another PC running TalkMaster. This option can be accessed from menu Console Forward Intercoms or from Tool Bar ICON . Once you forward the intercoms, the Forward Intercom window will stay open and the Forward button will change to Return.
TalkMaster Console Forwarding 28
TalkMaster Menu Options File Menu The File menu has one option: Exit - will end the TalkMaster™ server session. View Menu The View menu has three options: Event Log - allows you to display the TalkMaster™ event log and save it as a text file. Screen Position - has two options: • Save current view saves the current window size • Reset to default - sets it back to the size that the product originally shipped with.
TalkMaster Menu Options Adjust Levels • Microphone audio sent to intercoms - with the radio button selected, adjusting the slider affects the Windows Microphone Recording volume • Internet or ‘Line In’ audio set to intercom - no adjustment allowed • Audio from Intercoms (heard on this PC) - with this radio button selected, two options are presented • Master Volume - adjusts the Windows Master volume control • Volume from intercoms - adjusts the Windows .
TalkMaster Menu Options Set Administrator Password - brings up the Change Administrator Password dialog. You must enter your current Administrator password before entering a new one. Preferences - opens up the Preferences dialog. Maintain Paging Groups - brings up the Paging Groups dialog. This is used to group Intercoms together for paging purposes Maintain Paging Messages - brings up the Paging Setup dialog. This is used to setup the Paging Messages dialog with pre-recorded messages.
TalkMaster Menu Options Aiphone Website - Directs you to the Aiphone homepage About - Displays the current version information about TalkMaster 32
Configuring Intercoms Configure Intercoms When Intercoms are shipped from Aiphone, they do not have IP address information configured. To configure them, you must connect them to your network, install TalkMaster™ and select the menu Admin Configure Intercoms. The Intercom Configuration Tool will immediately search for all Aiphone intercoms connected to your current network segment.
Configuring Intercoms • Door / Relay Output - on IP Intercom models that include a relay (dry contact), the Door/Gate button will become visible in the Intercom View / Custom View. This option is used in conjunction with Door Relay Activate (see below) which sets the amount of time the relay will stay active • Logic Input - used with custom developed applications to monitor other equipment.
Configuring Intercoms If you have intercoms located in a different network segment, you may not find them since many routers filter out UDP Broadcasts. You can either configure these intercoms on the current network segment prior to installing them on the desired network or you can install a copy of TalkMaster in the other network segment to configure your intercoms. Refer to the TalkMaster installation CD for instructions on installing the UBAM™ software to configure units across different networks.
Configuring Intercoms • Assign IP automatically with DHCP - This option determines how the Intercom’s IP address is assigned. The Intercom IP address information can be assigned as a Static IP address or can be dynamically assigned if your network has a DHCP server. To use DHCP, check the box Assign IP automatically with DHCP. Your system MUST have DHCP assignment capability if you choose to use this option. If you are unsure do NOT use DHCP.
Configuring Intercoms If you need to change other options on the intercoms, make sure that you check menu View Advanced. Refer to Advanced Configuration for details. Intercom Configuration - Direct Mode Configuring two intercoms in Client-Server mode (Direct Mode - No PC required) This procedure configures two Intercoms to connect to each other. This connection can be on a LAN, WAN or across the Internet.
Configuring Intercoms To set up the Server-Peer: • Set as Server-Peer - Click this option • Assign IP automatically with DHCP - This option is automatically grayed out • Location Name - This option is automatically grayed out • Assign this PC address as client’s server - Uncheck Assign this PC address as the client’s server and enter a fixed IP address and the Port number of the Server-Peer. You can change the default Port of 3000 as long as you specify the same port in the Client.
Configuring Intercoms MUST have DHCP assignment capability if you choose to use this option. If you are unsure do NOT use DHCP. To assign an IP address, uncheck the box Assign IP automatically with DHCP and fill in the IP Address, Subnet Mask and Gateway. You do not have to fill out the Port. • Location Name - the unique name you assign to this Intercom • Assign this PC address as client’s server - This is automatically unchecked so you can enter the IP address and Port number of the Server-Peer.
Configuring Intercoms If you would like to update firmware in your intercoms, please contact Aiphone Technical Support to verify upgradeability and to obtain the current firmware. Please have the Intercom ID# and OS Version available for each intercom that you would like to upgrade.
Configuring Intercoms In order to update the ICOM firmware, you must configure the Intercom to connect to the copy of TalkMaster™ that you will be doing the update from. Please refer to Intercom Configuration - TalkMaster Clients. It is strongly recommended that the update be done on a local area connection (LAN) instead of on a wide area connection (WAN) due to the critical nature of firmware updating. Use the menu Admin Configure Intercoms to open the Intercom Configuration Tool.
Intercom Configuration Tool Menu Options Configuration File Menu Exit - exits the Intercom Configuration Tool Configuration View Menu Common Port Assignments - is a reference list of the common IP port settings Advanced - makes the Advanced Settings section of the Intercom Configuration Tool available. Please see Advanced Configuration for details. This setting is remembered between TalkMaster™ sessions.
Troubleshooting Troubleshooting Intercom Configuration Tool cannot find Intercoms • Verify that the ACTIVE or LD10 LED is on or flashing. If not, check the power connections. • Verify that the LINK or LD9 LED is on. If not, verify the network cable between the Intercom and the network switch. • Verify that the Intercoms are on the same network segment as TalkMaster™. TalkMaster uses a UDP Broadcast to search for Intercoms.
Troubleshooting Audio Notification can be set to Doorbell or Custom. It is best to keep the recording to 1 or 2 seconds. Once it starts playing, it will play until it is done and will be repeated in 5 second intervals unless a keyboard operation or mouse click occurs. Wave File When Played Verbiage custom_announcement.wav Call Announcement incoming call custom Doorbell_announcement.
Index A Group 6 Grp 6 Admin Menu 30 Advanced Configuration 33 I 43 ICOM Firmware Upload Advanced Settings Answer Later button 7, 18 Answer Now button 18 Assign IP Audio Archive Audio Archives 34, 37 Intercom Configuration Intercom OS Recovery 30 6, 10 Audio Volume 19, 29 Automatic Mode 6, 10, 27, 30 6, 11 B Beep Tone After PTT Released Calls Waiting list Capture Audio Archive Changing Recordings Client Client-Server Intercom View / Custom View Internet IP Address LAN Listen button
Point-to-point Port Preferences 37 33, 34, 37 19, 30 Preferences - Legacy tab 22 Preferences - Multimedia tab 20 Preferences - Options tab 19 Preferences - Volume tab 21 R Relay Output Release Notes System Events System Requirements Talk button 11, 14, 19, 27, 33, 37 Talk Mode 12 TalkMaster Overview Technical Support Tool Bar 5 29, 40 43 7 Tools Menu 29 Remote Listen Disable 33 Troubleshooting 45 Reset All Connections 29 U Retrieve Intercoms 1 3 T Test DHCP 33 6, 15 27, 30
© Copyright 2005 Digital Acoustics, All Rights Reserved. TalkMaster™LE and ii3 are trademarks of Digital Acoustics Corporation, 263 Market Square, Lake Forest, IL 60045. Digital Acoustics® is a registered trademark.
