Warranty

FRM 060 -B
WARRANTY
In Air Master Inc., (“AMA”) we are proud of our products, which we are constantly improving to satisfy the requirements and
expectations of our customers. For this reason we offer a warranty for manufacturing defects, materials or installation for a
limited period of two (2) years starting with the date of the delivery and/or the installation by AMA and in accordance with the
restrictions detailed below.. In the case of warranty for installation defects, it is required to have been contracted and
performed by Air Master.. Air Master reserves the exclusive right of determining in the case of a warranty service whether to
repair or replace the product for another same or similar. Merchandise should be carefully verified when received, save all
purchasing documents (purchase order and invoice) to be able to claim any warranty service. If there is no evidence of this it
will be impossible for us to evaluate your petition.
RESTRICTIONS BY CATEGORY
DOORS: The customer will have Sixty (60)days from the delivery date and/or date of installation performed by AMA to notify in
writing with copy of purchase order and invoice, any claim related to the following:
1. Defective locks
2. Dents and or depressions in door frames (1/4” or more in depth)
3. Doors improperly aligned with door frame (e.g. not plumb) (*)
4. Finish defects- e.g. peeling or blistering paint
5. Space between door frame and wall (*)
WINDOWS: The customer will have Thirty (30) days from the delivery date and/or date of installation performed by AMA to
notify in writing with copy of purchase order and invoice, any claim related to the following::
1. Defective operators
2. Will not close properly
3. Operators improperly installed (*)
4. Problems with Operable Mechanism
5. Improperly aligned and/or out of plumb (*)
GLASS: Our policy due to the fragility of this product is not to honor any type of warranty. For this reason we require that the
product should be carefully verified before it is accepted or received as correct. Once the product has been received as correct
AMA does not provide warranty for the glass.
(*) This applies only to products where installation service has been contracted by Air Master Inc.
CORROSION: Because we are on an island, corrosion is a very important subject in our warranty program. Various types of
Corrosion exist that may affect our product, for this reason it is important to perform proper maintenance and care. These are:
1. Galvanic Corrosion: this type of corrosion is common due to the accumulation of electrolytes such as
dust or in areas close to the sea due to salt water. Once there is the union of dissimilar metals and a third
element is added (Dust or Salt) an electrical couple is created where the strongest metal consumes the
weakest. For this reason Air Master will honor a limited warranty of one (1) year for products that are
installed close to the sea or are exposed to the sea or SALT water. If there is no evidence of proper care
and maintenance warranty will not be honored.(*)
2. Caustic Corrosion: This is a common type of corrosion due to the contact of our products with Chemicals
and Abrasives. If a t the time of an inspection it is found that the problem presented in our product is
related to this type of corrosion, Air Master Inc. will NOT grant your warranty petition.. (*)
3. Locks and Hardware: The warranty will be the same offered by the locks and hardware Suppliers. The
warranty only covers materials; if additional labor is needed to replace the locks and hardware, it will have
an extra cost.
4. Security products: All master Guard or Storm Guard Windows have a warranty of 10 years
against damage caused by vandalism. To make the claim, the client must bring the window to
our plant located in the town of Barceloneta, PR, with a copy of the purchase order, together
with a copy of the Complaint of Police of Puerto Rico on the act of vandalism. This warranty will
be attended on working weekdays from Monday to Friday during regular hours 8:00 a.m. to
5:00 pm. The warranty only covers damage caused to the window from the vandalism. This
guarantee should not be construed, expressly or implicitly as a guarantee for any damage
vandalized than that received by the window.
(*) It is important that you request our Care and Maintenance document so you can conserve you’re your products in optimum
conditions, esthetical and operational.
Our Warranty Policy complies or exceeds the regulations established by the Department of Consumer Affairs (DACO). To
present any claims contact our Customer Service Department at phone number [phone] or our web page
www.airmasterpr.com
WARNING
The lack of maintenance and misuse of this product voids the Manufacturer's Warranty