Installation Manual

PureFlow AirDog®

AirDog® FP-100 & FP-150 2005 and Up Cummins Diesel

Section 12 (Continued) Warranty

SELLER hereby provides the following limited warranty as to description, quality, merchantability, fitness for the

PRODUCT’S purpose, productiveness, or any other matter of SELLER’S PRODUCT sold herewith. The SELLER

shall be in no way responsible for the open use and service of the PRODUCT and the BUYER hereby waives all

rights other than those expressly written herein. This Warranty shall not be extended or varied except by a written

instrument signed by SELLER and BUYER.

IN THE EVENT THAT THE BUYER DOES NOT AGREE WITH THIS AGREEMENT, THE BUYER MAY

PROMPTLY RETURN THE PRODUCT, IN A NEW AND UNUSED CONDITION, WITH A DATED PROOF

OF PURCHASE, TO THE PLACE OF PURCHASE WITHIN THIRTY (30) DAYS FROM THE DATE OF

PURCHASE FOR A FULL REFUND. THE BUYER AGREES THAT THE INSTALLATION OF THIS

PRODUCT CONFIRMS THE BUYER HAS READ AND UNDERSTANDS THIS AGREEMENT AND

ACCEPTS THE TERMS AND CONDITIONS OF THIS AGREEMENT.

Warranty Procedure

In the unlikely event a warranty appears as if it may be warranted, the following steps are taken:

1 The customer discussed the symptoms of the problem with a PureFlow AirDog Technician. The customer is to have

the system Serial Number and Model Number available for the Technician when the call is made. This will

expedite all steps of the process.

2 The customer performs any and all tests requested by the PureFlow AirDog Technician. This is done to isolate the

potential problem while eliminating potential installation or maintenance related issues,

3 If the PureFlow AirDog Technician determines based on the customer feedback concerning the requested testing that

system may be at fault, the customer is advised that all returned pumps are tested upon arrival and should this

returned pump perform at design criteria upon arrival, the customer will be charged a $50.00 fee.

4 The PureFlow AirDog Technician will first request the customer’s phone number in the event the phone call is

accidentally disconnected and then transfer the customer to a PureFlow AirDog Customer Service Representative.

Should a Customer Service Representative not be available, the Technician will offer the Customer the option to

hold, call back, or receive a return call.

5 The PureFlow AirDog Customer Service Representative will check to determine if the customer’s Warranty

Registration Card is on file.

a. If no Warranty Registration is found, the customer will be required to supply the original purchase receipt

showing the purchase date.

b. If no Warranty Registration is found, the customer will be advised of the options should the system in

question is out of the default warranty period (1 year).

6 The PureFlow AirDog Customer Service Representative will request the customer information, including: Name,

Address, Phone Number, Model Number, Serial Number, Year / Make / Model of vehicle, Name of Dealer

purchased from, Purchase Date, Description of Problem, Customers’ understanding of the resolution, and

customer credit card information.

7 PureFlow AirDog will cover Ground Shipping charges to ship the replacement unit and will include a prepaid shipping

label for the return of the defective unit. Any additional items ordered at the time of the replacement shipment

will include their portion of the shipping cost.

8 A period of 15 Calendar Days from the time of shipment is provided for the receipt of the defective unit at the

PureFlow AirDog facility. Failure to return ship the defective unit to arrive within the defined time period will

result in a charge of $250.00 against the customer’s credit card as the purchase cost of the defective unit.

PFT Bulletin No. 201-1-0222 Revised August 3, 2016