User's Manual

10/10/03 Airespace Technical Support
90-100584-004 Airespace Product Guide ix
Contacting Airespace Technical SupportAir espace Techni cal Support
Contact Airespace Technical Support 24 hours a day at 1-866-546-2100 (U.S.A. only) or
1-408-635-2000 for assistance.
Airespace Technical Support can provide end users and channel partners the following services:
• Telephone support
• Troubleshooting
• Escalating issues, as required
Please have the following available when making a call:
• Equipment model number(s)
• Airespace Wireless Switch and WLAN Appliance AireOS software revision level (AS_1_2_x_x)
• Airespace Control System Software revision level (1.2.x.xx)
• Symptom(s)
• Network configuration
You can find Airespace Technical Support information at http://www.airespace.com/.