User Manual

10. Frequent Asked Questions
AirLive AirMax5 User’s Manual
120
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Question: When I use an external antenna, how much distance can the AirMax5 reach?
Answer: The distance of a wireless connection depends on many factors such as cable
loss and weather conditions. There is an online distance calculator at the
AirLive website. The distance calculated is not a guaranteed value; it is for
your reference only. If you agree with this limitation, please visit
http://www.airlive.com/support/wireless_distance_calculator.jsp
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Question: I tried the Emergency Upgrade procedure. But it doesn’t work, why?
Answer: Please make sure the firmware file is renamed to “zImage” without any file
extension. The file name has to match exactly with the big capital “I”.
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Question: Why can’t I receive any signal from AirMax5’s built in antenna?
Answer: The AirMax5’s built-in antenna is a patch antenna that sends and receive
signal in the forward direction of the CPE with 30 degree angle vertically and
horizontally. Please see diagram below:
Please also make sure the antenna (Operation Mode->Setup->Advance
Settings) is not set to use external antenna.