User`s manual

AirLive WHB-5854A Wireless Outdoor Bridge

Appendix B

TROUBLESHOOTING

The bridges could not associate appropriately with each other:

z To make sure the cables is connected properly.

z To check the POE adapter’s green light is on or not.

z To check the both Frequency settings are on the same channel or not.

z To check the data rate is matched with one and another through the statistic RSSI

display or the advance setting inside the Frequency setting.

z To make sure you use the same encryption key on the both sides or during the

bridge link.

z To check the Antenna is aligned appropriately before the Bridge’s association.

z MAC

If you experience the poor performance (high package loss rate) during the

bridge link, it is better for to check the following items:

z To check the range is still inside the Antenna range limitation or not.

z To make sure the Antenna is aligned properly again.

z To make sure if there is no any obstruction in the middle of Line-of-Sign(LOS).

z To be sure there is no radio transmitter too close to the bridge s’ Antennas and

relocated the Antennas if you have some around.

z To check if you use too close frequency channels to cause the poor link and to set

another channel.

z To ping one and another IP address to make sure it will reply or not.

If all recovery measures fail, the bridge still couldn’t function properly and take

this action as what we recommend:

z Do not open the bridge box by yourself.

z Contact the technical support experts for the troubleshooting.

z If you do open the bridge, you will lose the manufacture warranty.