User's Guide

Table Of Contents
9 Troubleshooting, downloading updates, and repair
Restarting your (unresponsive) device
If your device is no longer responding to touchscreen or keypad input, you may need to
force it to restart by removing power from the system.
NOTE Restarting the system by holding down the Power key removes power to the CPU. Any
unsaved files and settings will be lost.
To force your device to restart, press and hold the Power key until the device shuts down
(~10 seconds), then restart your device by pressing the Power key.
Resetting your device
If restarting your device does not resolve the issue that you are seeing, resetting it might
help. Resetting lets you choose to keep your files or remove them, and then reinstalls the
operating system.
To reset your device:
1.
Tap
/ Settings / Update & security / Recovery.
2. Select
Get started then follow the onscreen instructions to reset your device.
3. At the reset menu, select one of the following:
l Keep my files.
l Reinstalls Windows 10 and keeps your personal files.
l Removes apps and drivers you installed.
l Removes changes you made to settings.
l Removes any apps your dealer or distributor installed.
l Remove everything.
l Reinstalls Windows 10 and removes all your personal files.
l Removes apps and drivers you installed.
l Removes changes you made to settings.
l If you're planning to donate, recycle, or sell your device, use this option and
choose to fully clean the drive. This might take an hour or two, but it makes it
harder for other people to recover files you have removed.
Resetting your device when the operating system is unresponsive
If you want to restore your device but cannot operate the touchscreen or the operating
system is not responding to normal input, you may need to reset the device from the Boot
Menu.
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