Warranty

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4685 Expressway, Missoula, MT 59808 t(406) 728.7008 f(406) 728.6447 www.planetarydesign.com [e-mail]
5 Year Limited Warranty on Stainless Steel
2 Year Limited Warranty on Parts and non-Stainless Steel Products
Planetary Design stainless steel products are designed and engineered to be the
most durable and best performing stainless steel tumblers, personal presses, table
top presses and Airscapes® that you can possibly experience. We are so confident
that you will experience years of enjoyment that we guarantee every Planetary
Design product with a limited 2-year warranty on all non-stainless steel parts and a
5-year warranty on the stainless steel body for all defects in workmanship and
material.
Normal wear and tear are not covered by this warranty. Our other exceptions to
this warranty are commercial use and inadvertent or intentional abuse beyond
intended normal use of the product (i.e., dropping the product, driving over it with
your vehicle).
If you believe that you may have a warranty claim, please read the following:
If your product was damaged during the shipping process, we will provide a pre-
paid shipping label to return the damaged product and we will provide a
replacement unit of like color and size, assuming availability. If a like replacement
product is not available, we will replace it either with a like product but different
color or a unit of greater value.
If you purchased a double walled, vacuum insulated product (Table Press, Tea
Infuser Tumbler, Desk Press, Sip & Snap Tumbler) and you believe that your unit
has lost its vacuum insulating properties, please test it first by pouring very hot
water in the unit, filling it to the top. Let it sit for 5 minutes and then place your
hands on the unit (being careful not to spill the contents). If the unit feels very warm
or hot to the touch, you have verified that the unit has lost its vacuum insulating
properties. This is considered a manufacturer’s defect and the unit will be replaced
if still under warranty.
For any concerns or questions about your product, including potential warranty
claims, please email [e-mail], or give us a call at 1.888.327.9908
and press 1 for Customer Service.