User Manual

AS8100 Sitespan User Guide Version 3.7
605-0000-426
GSI 019
Draft Issue 6.0. Date 4/4/00
Page 68 of 305
Troubleshooting
Listed below are the most common problems experienced and their possible
causes.
Symptom Probable Cause
1 The server status
shows Connected
and Downloading
but nothing happens
Check that the User Name currently logged
onto the remote server are registered on the
local workstation/server
Verify that the protocols are installed
correctly
Check that the Server service is running on
the Client machine.
2 The system responds
with “Cannot
connect to Server…”
Ensure that the remote Sitespan Server
application is running. Install Sitespan
Server in the Startup group on the server
machine.
3 If the remote Server
fails to Answer the
call
Ensure that the RAS system has started
properly on the server machine.
4 The Remote system
answers but
disconnects almost
straight away
Ensure that the user name and password
used to login is registered on the server
machine.
Try to manually dial the server using “Dial
up Networking”. This sometime provides
additional dialogues which may assist with
diagnosing the problem.