Use and Care Manual

Troubleshooting
Problem
Resolution
I can’t find my Hub when adding it
Bluetooth must be enabled on your
smartphone. For Android, GPS location must
be enabled for Bluetooth low energy to
function properly.
You are not close enough to the Hub or
there is wireless interference. Keep your
phone less than 1m / 3 ft away from the Hub
and search for Hub again.
The Hub is already registered to another
account. Therefore, it does not advertise its
existence.
Disconnect power and Ethernet cables from
Hub, then connect only power cable and
search for Hub again.
When Hub is added, connect Ethernet cable
again.
Exit the “Add device” screen and re-enter to
make a fresh try
I don’t see my Wave device when linking it
to a Hub
Bluetooth must be enabled on your
smartphone. For Android, GPS location must
be enabled for Bluetooth low energy to
function properly.
You are not close enough to the Wave
device or there is wireless interference.
Keep your phone less than 1m / 3ft away
from the Wave device and search for device
again.
If the device was already connected to a
Hub, Bluetooth will not turn back on again.
Exit the “Link device” screen and re-enter to
make a fresh try
I don’t want my Wave device to be
connected to a Hub any more
Go to the Device Settings page of the Wave
device and select Unlink (not available yet).
Follow the instructions in app.