User's Manual

AW100 Series System Installation Manual
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AirWalk Proprietary and Confidential Page 50 of 54
As a rule, 90% of component problems can be attributed to wiring and connector
problems).
a) Check cable
b) Check connector
c) Check for solid connection
d) Check with site specific installation documentation
3) Make sure that all power cords are properly attached to each IP-RAN component. Be
certain that all power cords are plugged into a functioning electrical outlet. Use the
PWR LED’s and the voltage meters to verify each unit is receiving power. Check
intermediate breakers or fuses.
4) If the problem is isolated to something other than the IP-RAN, contact the appropriate
parties responsible for that system.
5) Verify whether or not the problem is corrected. If not, go to Step 6 below. If the
problem is corrected, continue with installation.
6) If the problem continues after completing Step 4 above, contact the Installation
Project Manager to determine the next course of action. If the problem persists after
review, then contact the AirWalk Customer Support Center for assistance.
7.6.2 When Calling for Assistance
Please be prepared to provide the following information.
1) A complete description of the problem, including the following points:
a) The nature and duration of the problem
b) Situations when the problem occurs
c) The components involved in the problem
d) Any particular application that, when used, appears to create the problem
2) A record of changes that have been made to the IP-RAN configuration prior to the
occurrence of the problem.
3) Any changes to the system should all be noted.
AirWalk Customer Service Center
1830 North Greenville Ave.,
Richardson, Texas 75081
E-mail to:
[e-mail]