User's Manual

OneRAN Pilot Station System Installation Manual
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AirWalk Proprietary and Confidential Page 37 of 49
2) Check the cables and connectors to ensure that they have been properly connected
and the cables/wires have not been crimped or impaired in some way during
installation. (About 90% of component problems can be attributed to wiring and
connector problems).
a) Check Cable,
b) Check connector,
c) Check for solid connection,
d) Check with Carrier contact.
3) Make sure that all power cord is properly attached to each OneRAN Pilot Station
component. Be certain that all power cords are plugged into a functioning electrical
outlet. Use the PWR LED’s to verify each unit is receiving power.
a) Check intermediate breakers or fuses.
4) If the problem is isolated to something other than the OneRAN Pilot Station contact
the appropriate Carrier contact person.
5) Verify whether or not the problem is corrected. If not, go to Step 6 below. If the
problem is corrected, continue with installation.
6) If the problem continues after completing Step 4 above, contact the AirWalk
Communications, Inc. Installation Project manager, to determine the next course of
action.
7.6.2 When Calling for Assistance
Please be prepared to provide the following information.
1) A complete description of the problem, including the following points:
a) The nature and duration of the problem;
b) Situations when the problem occurs;
c) The components involved in the problem;
d) Any particular application that, when used, appears to create the problem;
2) A record of changes that have been made to the OneRAN Pilot Station configuration
prior to the occurrence of the problem.
3) Any changes to system should all be noted.