User's Manual

KDC User Manual
82
Revision 3.05.R6
Copyright ® 2014, KoamTac, Inc.
6. TROUBLESHOOTING
PROBLEM
CAUSE
SOLUTION
KDC not working
Dead battery
 Charge battery by connecting KDC to your PC using the
included cable
Hardware failure
 Contact distributor for technical support
KDC not charging
Bad battery
 Replace battery – Contact Local Distributor
Poor USB port
 USB port doesn’t supply proper current to KDC
- Charge KDC using a different USB port on your PC
Failed reading
Damaged barcode
 Scan a different barcode
Out of scan range
 Move the scanner closer to barcode
 Move scanner farther from the barcode
Incorrect angle
 Change the angle of scanner to barcode
Symbology
not supported
 Contact KoamTac - www.koamtac.com for possibility of
custom symbology support
Scan options
 Check scan option settings
Dirty scan window
 Clean scan window
Damaged scan window
 Replace scan window
KDC reads
wrong barcode
Dirty scan window
 Clean scan window
Damaged scan window
 Replace scan window
Poor quality barcode
 Select only necessary barcodes
 Increase minimum barcode length
 Increase security level
Can’t communicate
with PC, PDA,
or smartphone
USB cable is not
connected properly
 Check cable connection between KDC and host device
Software is not
working properly
 Reload the software
COM configuration
 Check COM port configurations
LED blinks yellow
Low battery power
 Charge the battery by connecting KDC to PC.
 KDC will lose collected data if the battery is empty.
Buffer Full Message
Full Memory
 Clear the Memory using Synchronization program
Empty Battery
Message
Empty battery
 Connect USB immediately.
 Synchronize the collected data and charge KDC
Abnormal KTSync
Operation on DELL PC
Quickset Utility
 Disable Quickset Utility before using KTSync.
 Dell Quickset utility interrupts normal KTSync
operation
WSED Utility
 Disable WSED Wireless enable/disable utility
 delete the folder C:\Program Files\WSED,
which contains a file WSED.exe, with the same icon as
in the taskbar
 Delete the registry entry KEY_LOCAL_MACHINE
\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\
WSED
Table 4 - Troubleshooting Techniques