User's Manual

165
7. Troubleshooting
ISSUE
CAUSE
SOLUTION
KDC not working
Dead battery
 Charge battery by connecting
KDC to your PC using the
included cable
Hardware
failure
 Contact distributor for technical
support
KDC not
charging
Bad battery
 Replace battery – Contact Local
Distributor
Poor USB port
 USB port doesn’t supply proper
current to KDC
- Charge KDC using a different
USB port on your PC
Failed reading
Damaged
barcode
 Scan a different barcode
Out of scan
range
 Move the scanner closer to
barcode
 Move scanner farther from the
barcode
Incorrect
angle
 Change the angle of scanner to
barcode
Symbology
not
supported
 Contact KOAMTAC -
www.KOAMTAC.com for
possibility of custom symbology
support
Scan options
 Check scan option settings
Dirty scan
window
 Clean scan window
Damaged
scan
window
 Replace scan window
KDC reads
wrong
barcode
Dirty scan
window
 Clean scan window
Damaged
scan
window
 Replace scan window