Instruction manual

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Chapter 5:
Troubleshooting
5
If You Run Into Problems
One useful way to find the source of problems is to isolate your system to the
smallest size where the problem still occurs and then note all the symptoms. This
serves to eliminate areas not involved in the problem and makes finding the
problem easier.
Once you’ve noted problem symptoms, look through the following table and see if
any of the symptoms are listed. If so, check the items listed. If you later need to call
for customer service, let them know all of the things you’ve tried and when and how
the symptoms appeared.
Table 5-1. Problem Solving by Matching Symptoms to Remedies
Symptom Check
Disk RAID cannot keep up (dropped
frames etc.).
Ensure the disk system is providing at least 50 MB/
second sustained transfer rate
Dropped frames during playback. 1. Canvas/Viewer zoom setting exceeds the fit-to-
window setting. Change to “Fit-to-Window.”
2. RAID cannot sustain the data rate of the clip/
sequence.
3. The sequence setting does not match the
“playback output setting” found at FCP Audio/Video
Settings -> AV Output.
4. Virus checking software running in the background
(disable it).
5. Scratch drive not set to the RAID.
Dropped frames during record. 1. RAID cannot sustain the data rate of the capture
preset codec.
2. Virus checking software running in the background
(disable it).
3. Scratch drive not set to the RAID.