User Manual

Updating Software

Check on the AJA Video website for software updates:

http://www.aja.com/en/support/kona/mac/kona-lhe-plus/

If any are available, download the file and read any associated instructions prior to installing

the software.

Support

When calling for support, first check over your system configuration and ensure everything

is connected properly and that current presets and Easy Setups match what you are trying

to do. Even if you cannot find the cause of the problem, having this information at hand will

help when you call AJA Customer Support for help.

If the problem is unknown or you need general help, first contact the dealer where you

purchased the product. AJA dealers offer product support for many service requirements.

If the problem is a Mac Pro system issue, or Xserve RAID issue, then call Apple Customer

Support for help.

If the problem is an AJA Video KONA LHe issue, then contact AJA Video Customer Support,

see “Contacting Support” on page ii.