TOSHIBA Digital Solutions Division Digital Business Telephone Systems CTX28, CTX100-S, CTX100 and CTX670 General Description October 2004
Strata CTX28, CTX100 and CTX670 General End User Information The Strata CTX100 or CTX670 Digital Business Telephone System is registered in accordance with the provisions of Part 68 of the Federal Communications Commission’s Rules and Regulations. one line should not exceed five (5.0B). To be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local telephone company to ascertain the maximum REN for your calling area. 3.
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Digital Solutions Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT.
Toshiba America Information Systems, Inc. Digital Solutions Division Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery.
Contents Introduction Related Documents/Media .................................................................................................................... ix Chapter 1 – Strata CTX28 Overview Digital Telephone Compatibility ............................................................................................................ 2 CTX28 Cabinet Slots ............................................................................................................................. 3 CTX28 Processor ...
Contents Chapter 4 – Capacities Large-scale Integrated (LSI) circuits ............................................................................................. 16 Memory Protection Battery ........................................................................................................... 16 Music-on-hold/Background Music Interface ................................................................................. 16 SmartMedia Memory ...............................................................
Contents Chapter 7 – Features Chapter 7 – Features Account Codes ..................................................................................................................................... 53 Add-on Module (DADM) .................................................................................................................... 53 Advisory Messages ..............................................................................................................................
Contents Chapter 7 – Features CTX WinAdmin ................................................................................................................................... 65 Data Privacy ......................................................................................................................................... 65 Day/Night Mode – Auto Schedule ....................................................................................................... 65 Delayed Ringing .........................
Contents Chapter 7 – Features IP Interface Unit ............................................................................................................................ 77 IPT Anywhere ................................................................................................................................ 78 Quality of Service (QoS) and Bandwidth ...................................................................................... 79 Power Over LAN ..............................................
Contents Appendix – Specifications Station Message Detail Recording (SMDR) ........................................................................................ 93 Strata Net Multi-system Networking ................................................................................................... 93 Coordinated Numbering Plan ........................................................................................................ 93 QSIG Basic Call Control ...............................................
Introduction This General Description provides an overview of the Strata CTX28, CTX100-S, CTX100 and CTX670 digital business telephone systems, associated hardware and features. Note The features described in this document assume that the Strata CTX system has the current software release installed. At the time of printing, Strata CTX R2.2 and CTX WinAdmin R2.20 are the most current versions.
Introduction Conventions Conventions Conventions Description Note Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or information. Courier Shows a computer keyboard entry or screen display. “Type” Indicates entry of a string of text. “Press” Indicates entry of a single key. For example: Type prog then press Enter.
Introduction Related Documents/Media Related Documents/Media Installation and Programming • Strata CTX Installation & Maintenance Manual • Strata CTX Programming Manual User Guides • Strata CTX DKT/IPT Telephone • Strata CTX DKT3001/2001 Digital Single Line Telephone • Strata CTX Standard Telephone • Strata CTX DKT2204-CT/DKT2304-CT Cordless Telephones Quick Reference Guide • Strata CTX DKT/IPT Telephone CD-ROMs • Strata CTX WinAdmin Application Software and CTX/DK/Partner Products Documentation Library
Introduction Related Documents/Media x Strata CTX General Description 10/04
1 Strata CTX28 Overview This chapter provides a system overview of the Strata CTX28 telephone system. The Strata CTX28 system is a compact system that provides large system features (for dimensions, see Table 1). The CTX28 is designed for wall mounting and occupies very little space. The CTX28 does not require processor licenses for Line/Station ports, DTMF Receivers, etc.
Strata CTX28 Overview Digital Telephone Compatibility The CTX28 easily connects to outside public and private telephone lines. All of the telephones (stations) tied to the system can have direct access to each other, as well as to the public and private network. All lines, stations, and options are tied together through the cabinet. The table below lists the CTX28 cabinet specifications. Table 1 CTX28 Cabinet Specifications Cabinet Weight Height Width Depth 6.6 lbs. 17.7 in. 12.2 in. 3.3 in.
Strata CTX28 Overview CTX28 Cabinet Slots CTX28 Cabinet Slots The CTX28 Cabinet has two dedicated slots used for the GCTU system processor card and GVMU optional Voice Mail circuit card. All other optional interface cards plug onto the Processor or the Motherboard. CTX28 Processor Each system operates with one processor (GCTU1A) that installs in a dedicated slot of the Cabinet. The CTX28 processor does not require any licenses.
Strata CTX28 Overview Integrated Voice Mail (GVMU) External Page Interface A 600 ohm RCA jack is built into the processor to interface with a Toshiba External Amplified Speaker (HESB) or a customer-supplied page amplifier and speaker(s) for external paging, night ring over external page, and external BGM applications. Music-on-hold/Background Music Interface One 600-ohm RCA jack is provided on the processor to interface with Music-on-hold and/or Background Music (BGM) sources.
Strata CTX28 Overview Strata CTX28 Features and Configuration • RS232 maintenance jack to connect an Admin PC or external maintenance modem. Administration requires the GVMU XADM, 4.0 Administration Software. This is a new version of Stratagy Admin exclusively for the GVMU. Note A dealer supplied external modem is required if remote maintenance is needed. • Pre-programmed with default mail boxes that match CTX28 default stations numbers, adding simplicity to any installation.
Strata CTX28 Overview System Interface Options System Interface Options Circuit Cards Table 3 CTX28 Cabinet circuit cards Part Title CHSU28A (CTX28 Cabinet) Main Motherboard (GMAU1A) Description Sub-motherboard (GMAS1A) The GMAU motherboard supports 3 CO lines, 3 CLIDs, 8 Digital Telephones, 1 Standard Telephone. The GCTU, GVMU, and AC power adaptor plugs into the GMAS submotherboard dedicated slots. GCTU1A Processor Shipped with cabinet; plugs into cabinet.
Strata CTX28 Overview CTX28 Functional Block Diagram CTX28 Functional Block Diagram The Functional Block Diagram below shows the circuit cards and interface connectors used for connecting the stations and peripherals.
Strata CTX28 Overview Additional Specifications Additional Specifications Table 5 CTX28 Specifications Category Power Environment CO Line Interface Standard Telephone Interface Items 90-264VAC AC adapter input AC spec. Input current rating 1.5A max. Full installation Input frequency 50/60 Hz AC adapter output voltage +15V/4.0A Voltage of inside Power switch -27.3V/+5.0V DC Switch Located inside cabinet Power failure back up 1 HPFB6: See page 6 Use HPFB6. 27.
Strata CTX28 Overview Loop Limits Loop Limits The table below provides the maximum loop limits for connection of telephones, lines, peripheral equipment, and power supplies. The following information applies to only the Strata CTX28 system. Table 5-1 Digital Telephone/BPCI-DI/DDSS Console/ADM/Loop Limits for Strata CTX28 CTX28 KSU or Battery Backup1 Mode DKT300-series or DKT2000-series models, DKT with BVSU or DVSU or BHEU or HHEU.
Strata CTX28 Overview Loop Limits 10 Strata CTX General Description 10/04
2 Strata CTX100-S / CTX100 Overview This chapter provides a system overview of the Strata CTX100-S and CTX100 telephone systems. Base Expansion The Strata CTX100-S/CTX100 systems are compact systems, yet they provide large system features (see Figure 5 and Table 6). They are designed for wall mounting and occupy very little space. The CTX100 processor (ACTU2A) comes with 32 ports (licensed) and can grow to 112 ports by adding 4-port licenses.
Strata CTX100-S / CTX100 Overview CTX100-S and CTX100 Processors CTX100-S and CTX100 Processors Each system operates with one processor card (ACTU2A-S for CTX100-S, ACTU2A for CTX100) that installs in a dedicated slot of the Base Cabinet. The processors incorporate the following hardware features.
Strata CTX100-S / CTX100 Overview CTX100 Cabinet Slots CTX100 Processor Optional Subassemblies Optional subassemblies can be attached to the ACTU2A-S or ACTU2A processors to provide additional features. The subassemblies are: • AMDS (Modem) – Provides a 33.6Kbps/V.34 modem for point-to-point local or remote connection to the CTX WinAdmin administration PC.
Strata CTX100-S / CTX100 Overview CTX100-S/CTX100 License Control CTX100-S/CTX100 License Control The system size and feature capability is controlled using a software License Key Code. This key code is obtained from Toshiba Internet FYI during the ordering process and is installed onto the system processor via Strata CTX WinAdmin. Processor license codes activate system hardware capacities in the following increments. • The first 16 line/station ports on the CTX100-S do not require a license.
3 Strata CTX670 Overview The Strata CTX670 system provides sophisticated telecommunication features in a modular system designed for growth. Its universal slot architecture enables you to select the combination of Central Office (CO) lines, stations, and peripheral options that best suit your needs. The CTX670 BCTU basic processor can be configured for smaller systems as a one or two cabinet system with a capacity of up to 192 CO lines and stations combined.
Strata CTX670 Overview CTX670 Processor Circuit Cards CTX670 Processor Circuit Cards The system operates with the BCTU only or the BCTU and BEXU processor circuit cards that install in dedicated slots of the Base Cabinet.
Strata CTX670 Overview CTX670 License Control Network Interface The BCTU processor has an on-board Ethernet 100Base-T Ethernet circuit for connection to Open Architecture Computer Telephony Interface (CTI) applications. This provides extensive call control and telephone support for CTI applications.
Strata CTX670 Overview CTX670 Cabinet Slots CTX670 Cabinet Slots Base Cabinet The Base Cabinet has two dedicated slots used for the system processor cards and eight universal slots, labeled “S101~S108,” that can accommodate station, CO line or option circuit cards (see Figure 8). It also houses a power supply. B101 B102 S101 S102 S103 S104 S105 S106 S107 S108 DC OUT -24V1 -24V2 BATT + - -24V3 -24V4 POW +5V AC IN -5V P.F.
Strata CTX670 Overview CTX670 Remote Expansion Cabinet CTX670 Remote Expansion Cabinet A CTX670 Expansion Cabinet can be located up to three kilometers (1.86 miles) from its Base Cabinet. Remote Expansion Cabinets are enabled by the RRCU circuit card. One RRCU connects to up to two ribbon-type Data Cables and applies the inter-cabinet signal to a multi-mode fiberoptic pair.
Strata CTX670 Overview CTX670 Remote Expansion Cabinet CTX670 Rack Mount Cabinets The Strata CTX Rack Mount cabinets consist of a Base cabinet (CRSUB672A) and Expansion cabinets (CRSUE672A). These cabinets are deeper, narrower, and designed specifically to fit standard (customer-supplied) 19” racks (shown right). The cabinets are made of plated sheet metal, dark gray in color with black cover plates. These cabinets support the same features as the floor/wall-mountable CTX670 cabinets.
Strata CTX670 Overview CTX670 Remote Expansion Cabinet Base Cabinet The base cabinet is similar to the Strata CTX670 base cabinet. It has two dedicated slots used for the system processor cards and eight universal slots, labeled “S101~S108,” that can accommodate station, CO line or option circuit cards. It also houses a power supply. See Figure 10. -24V1 -24V2 -24V3 -24V4 DC OUT BATT + POWER ON OFF POW +5V -5V P.F.
Strata CTX670 Overview CTX670 Remote Expansion Cabinet 22 Strata CTX General Description 10/04
4 Capacities This chapter contains Strata CTX28, CTX100 and CTX670 capacities for stations and peripherals, CO lines, station buttons and system features. All tables apply to all systems unless otherwise noted. System Capacities Important! Table 8 The maximum capacities listed for the CTX100 in Tables 8~12 are based on an expanded CTX100 (Base + Expansion Cabinet).
Capacities System Capacities Table 9 Station/Peripherals System Capacities (continued) CTX670 Basic Processor BCTU CTX670 Expanded Processor BCTU + BEXU Stations CTX28 CTX100 Base & Expansion IPT telephones with DADM31203 N/A 26 per cabinet 26 per system 58 per cabinet 58 per system 200 per cabinet 200 per system DKT2204-CT or DKT2304-CT Cordless Telephone1 16 72 152 552 Door locks 3 4 5 10 Door phone control boxes (DDCB) 2 2 3 8 Door phones 6 6 9 24 DSS consoles (DDSS) 3 3
Capacities System Capacities Table 11 Station Buttons CTX28 CTX100 Base & Expansion CTX670 Basic Processor BCTU CTX670 Expanded Processor BCTU + BEXU Call Forward, Personal CF Buttons 16 72 160 560 Caller ID (CLID) button 16 72 160 560 Station Buttons per System CO Line Buttons1 6 64 96 264 Buttons2 N/A 64 96 264 Pooled CO Line Buttons2 32 32 50 128 N/A, 32 64 96 264 3 4 8 16 320 1600 3500 12000 Line and DN Buttons in use at the same time 96 1440 3200 3200
Capacities System Capacities Table 12 System Feature Capacities Features Pilot DNs CTX100 Base & Expansion CTX670 Basic Processor BCTU CTX670 Expanded Processor BCTU + BEXU 100 100 200 256 Advisory LCD Messages (Set on a Telephone) 1 1 1 1 Advisory LCD Messages Lists (per System) 10 10 10 10 Attendant Groups 1 1 1 1 Call Accounting SMDR Interface1 1 1 1 1 Call Forward, System CF Patterns 4 4 10 32 Call Park Orbits (General) 14 14 32 64 Call Park Orbits (Individual)
Capacities System Capacities Table 12 System Feature Capacities (continued) CTX28 CTX100 Base & Expansion CTX670 Basic Processor BCTU CTX670 Expanded Processor BCTU + BEXU 16 72 112 352 1 1 1 1 N/A 8 8 8 Page Groups (Phones with or without External Zones) 4 4 8 16 Paging – (Group Page – simultaneous stations paged) 16 72 120 120 Pickup Groups 5 5 10 32 Ring Tones (External Call Ring Tones for DKTs) 4 4 4 4 Ring Tones (Internal Call Ring Tones for DKTs) Features Off-h
Capacities System Capacities CTX100 Maximum Capacity Configuration Examples Table 13 CTX100 Base Cabinet with Digital Telephones and Loop Start Line With or Without Caller ID 4 Universal Slots 40 Stations (Max.) 24 CO lines (Max.) 44 Stations + Analog loop start lines combined (Max.) Stations Analog loop start lines 40 4 (none can have Caller ID) 32 8 (all can have Caller ID) 32 16 (none can have Caller ID) 16 16 (8 can have Caller ID) 241 8 (none can have Caller ID) 1. Using ADKU.
Capacities System Capacities Table 16 CTX100 Base and Expansion Digital Telephones and with T1 and/or PRI lines 8 Universal Slots 72 Stations (Max.) 64 lines (Max.) 112 Stations + T1 and/or PRI lines combined (Max.) Stations T1 and/or PRI lines1 72 40/40 64 48/48 56 56/48 48 64/48 1. PRI lines are limited to 48B channels. Table 17 CTX100 Base Cabinet Only with Analog Tie, DID and /or Ground Start Lines 4 Universal Slots 40 Stations (Max.) 16 CO lines (Max.
Capacities System Capacities 30 Strata CTX General Description 10/04
Universal Slot Circuit Cards 5 Universal Printed Circuit Cards installed in the Strata CTX100 or CTX670 cabinets provide interfaces for stations, lines, and peripherals. Each circuit card measures 7.5 x 5.5 inches (190 x 140 mm) and mounts in the slot with a 44-pin backplane connector. Circuit Card external connections to station equipment are made to the Main Distribution Frame (MDF) using industrystandard connectors. Important! This chapter does not apply to the Strata CTX28.
Universal Slot Circuit Cards Station, Line and Option Circuit Cards Table 19 Station circuit cards (continued) Digital Telephone Interface Unit (PDKU2) Provides 8 digital telephone circuits. (2000-series phones only. Do not use the PDKU for 3000-series digital phones. With 3000-series DKTs, the LCD display is only 16 characters wide and the Spdial button will not work.
Universal Slot Circuit Cards Station, Line and Option Circuit Cards Table 19 Station circuit cards (continued) Stratagy IVP8 Supports up to 8 ports, approx. 4 hours of voice storage. 256MB CompactFlash card upgrade provides approx. 16 hrs. of voice storage. Circuit Card has flash momory, 2 RS232 ports (1200~9600 bps) for local or remote PC interface. (See Stratagy General Description for details). Stratagy iES32 Preprogrammed for plug-and-play in CTX Base or Exp., provides 4~32 voice ports.
Universal Slot Circuit Cards Station, Line and Option Circuit Cards Table 20 CO Line Circuit Cards (continued) ISDN S/T-type Basic Rate Interface Unit (RBSU) 2 ISDN BRI S/T point circuits (NT or TE). Each circuit is 2B+1D. (Host for the RBSS.) Interface Options: Network and/or station side. Basic Rate Interface Subassembly (RBSS) Attaches to RBSU. 1 RBSS subassembly per RBSU. Interface Options: Station side only. 2 ISDN BRI, S point circuits (2B+D each).
Universal Slot Circuit Cards Functional Block Diagrams Functional Block Diagrams The Functional Block Diagrams show the circuit cards and interface connectors used for connecting the stations and peripherals (see Figures 12~15).
Universal Slot Circuit Cards Functional Block Diagrams Up to Four Programmable Serial (RS-232) Port Modular Jacks Available SMDR Call Accounting BCTU BSIS SMDI and Stratagy ES Integration Stratagy ES Voice Mail Processor PCB Conference SW with PAD (Optional) AMDS1 Remote Maintenance Modem Toshiba Proprietary Soft Key LCD Link Remote CTX WinAdmin PC Internet Hub or LAN ACD (CSTA) RJ45 DTMF/ABR Receivers( Built-In ) Memory Smart Media Maintenance and Customer Database 2 Ethernet Interface L
Universal Slot Circuit Cards Functional Block Diagrams CTX670 Expansion Cabinets Optical Fiber Cable 3 km/(1.86 mi.
Universal Slot Circuit Cards Functional Block Diagrams BWDKU 8 or 16 Digital Telephone Circuits Cordless DKT Digital Telephone (DKT) and Add-on Module Mode Msg Spdial Mic Redial Spkr Cnf/Trn Page Scroll Feature Vol Hold BDKU 8 Digital Telephone Circuits and BDKU/BDKS 16 Digital Telephone Circuits ADKU 8 Digital Telephone Circuits (max).
Telephones and Peripherals 6 This chapter covers the Toshiba 3000-series digital telephones, Internet Protocol Telephones (IPTs), and peripherals that are compatible with Strata CTX BDKU telephone interface circuit card.
Telephones and Peripherals DKT3000-series and IP Telephones DKT3000-series and IP Telephones The Strata CTX supports the Toshiba 3000-series digital telephones and IPT1020-SD IP telephones, which offer station users a number of useful features that are easy to access (see Figure 16 and photos on the next page).
Telephones and Peripherals DKT3000-series and IP Telephones The 3000-series telephones provide a number of useful features including: • Four or 12 Soft Keys for responding to extensive feature prompts. DKT3014-SDL 14-Button Digital Large LCD Speakerphone • Flexible buttons – customized for each telephone to provide Directory Number, line and feature buttons. • Hot Dialing – as soon as any dial pad button is pressed, a CO line or PDN is automatically selected to originate a call.
Telephones and Peripherals DKT3000-series and IP Telephones Liquid Crystal Display (LCD) Models The DKT3010-SD and DKT3020-SD models display up to 24 characters x two lines of information and provide four Soft Keys. The DKT3014-SDL has 12 Soft Keys and a 24-character by eight-line LCD that can be tilted to various levels for optimum viewing. From the idle screen (see Figure 17), you can access telephone directories and speed dial lists of names or departments, internal or external to the telephone system.
Telephones and Peripherals IP Telephone IP Telephone Toshiba offers an Internet Protocol (IP) Telephone model, the IPT1020-SD (shown right). The BIPU-M2A circuit card IP telephone interface must be installed in the Strata CTX100 or CTX670 (for more details, see “IP Telephone Features” on page 76). The IPT1020-SD is a 20-button speakerphone model equipped with an LCD that displays two rows of 24characters.
Telephones and Peripherals Telephone Upgrade Options • Handset Off-hook Call Announce (OCA) • Most DKT features through dialed feature access codes The DKT3001 has many additional feature advantages over standard, analog telephones: • Automatic Line Selection • Background Music with station control • Off-hook Call Announce over handset • Exclusive Hold The DKT3001 does not support Handsfree Answerback, Speaker OCA, Add-on module (DADM3020) or PC Interface Unit (BPCI).
Telephones and Peripherals Telephone Upgrade Options Direct Station Selection (DSS) Console The DDSS3060 console (shown right) is for system attendants. The DDSS3060 operates alongside a digital telephone and have 60 flexible feature buttons. These flexible feature buttons can be assigned as CO line, Directory Number, DSS, One Touch Speed Dial or any other flexible feature. The DDSS3060 is not compatible with the IPT1020-SD. Up to eight consoles can operate with one digital telephone; 16 consoles max.
Telephones and Peripherals Cordless Digital Telephones Cordless Digital Telephones Toshiba offers two cordless digital telephone models, the DKT2204-CT and the DKT2304-CT (see photos in this section). These compact cordless digital telephones bring mobility and productivity to office telephones. Greater call access cuts down on leaving messages and playing “telephone tag.” The DKT2204-CT and DKT2304-CT telephones operate from the same digital station port as the DKT3000-series digital telephone.
Telephones and Peripherals Cordless Digital Telephones DKT2204-CT The DKT2204-CT uses 900MHz Digital Spread Spectrum Technology, which offers unparalleled range and the best channel separation in the industry. It’s the best defense against unwanted interference and it provides superior voice communication security. The DKT2204-CT provides: • Unsurpassed range, two to three times greater than analog cordless telephones.
Telephones and Peripherals CTX Attendant Console CTX Attendant Console The Strata CTX Attendant Console runs on a PC with Microsoft® Windows® 2000 Professional operating system. The Strata CTX Attendant Console PC is equipped with an Intel two gigahertz CPU in a small, compact desktop chassis that is just the right size for a receptionist’s desk. If there isn’t any room on the desk for the system to lay flat, it can also be stood on its side for an even smaller footprint.
Telephones and Peripherals CTX Attendant Console The CTX Attendant Console is designed to handle all call activity within a single Call Monitor screen, shown below. All calls will appear in a single list. Menu Bar Toolbar Icons Info Bar Call List Call Status icons View Pane Icons Call Attributes (See Appendix for definitions) Notes Directory Call Monitor Tabs 6594 Status Bar Calls are marked with icons to show the current status.
Telephones and Peripherals Peripherals Peripherals The Strata CTX supports several types of stations and customer-supplied peripheral devices, such as door phones for visitor screening, a music source interface for MOH and ACD queues, a speaker for amplified ringer, Toshiba Voice Processing systems for voice mail/auto attendant applications, and more.
Telephones and Peripherals Cabling and Connectors Door Phone/Lock Control Unit (DDCB) The DDCB can support as many as three door phones (MDFBs) or two door phones (MDFBs) and one door lock control relay. Using the door lock control, digital station users can unlock a customer-supplied electronic door lock at the touch of a button programmed on their digital telephone or by dialing a feature access code from any type of telephone. Each DDCB requires one digital station circuit.
Telephones and Peripherals Cabling and Connectors 52 Strata CTX General Description 10/04
7 Features This chapter contains the Strata CTX100 and CTX670 features. They are presented in alphabetical order to make it easy to locate each feature. Account Codes System Availability: All systems Account Codes are often used for cost allocation of the call or the time the caller was involved on a phone call. The codes are printed on a Station Message Detail Recording (SMDR) printout along with other call details so that the customer can identify all calls associated with a specific account code.
Features Alternate Answer Point Alternate Answer Point System Availability: All systems Users can answer a transferred internal or outside line call from any station that has a Directory Number button appearance of the “transferred to” Directory Number. Automatic Busy Redial System Availability: All systems Automatic Busy Redial (ABR) enables a digital or standard telephone user to automatically redial a busy outside number multiple times at programmed intervals.
Features Automatic Callback (ACB) Enhanced ACD Features Agent Priority Routing The Agent pool can be expanded when traffic gets heavy based upon agent priority levels. When all agents are busy at one level, calls automatically get distributed to agents at the next level. Calls can be distributed by agent priority, preferred agent treatment, or balanced call count. Multiple Group Agent Login ACD agents can be logged into multiple ACD groups, enabling agents to answer calls for multiple groups.
Features Automatic Release Automatic Release System Availability: All systems The system will automatically release line connections under certain conditions. Automatic Release from Hold When a line is on hold and the held party hangs up, the line is automatically released. Individual loop start CO lines can be programmed to detect disconnect supervision signals from the CO and to respond by releasing the line.
Features Call Forward Call Forward System Availability: All systems Call Forward diverts internal and external calls intended for a Directory Number [DN] to a destination specified for that [DN], under calling conditions specified for that [DN]. Call Forward may be activated from the station that owns the [DN] or remotely from another station or from outside the system from a DISA line. Call Forward may be applied to any [DN] ([PDN], [PhDN], or Pilot [DN]).
Features Call Forward Call Forward Conditions Call Forward (CF) conditions refer to the status of the [DN] that causes a call to forward. Whether using Station or System Call Forward, the CF conditions include: Busy, No Answer, Busy-No Answer, and All Calls (station CF only). Call Forward No Answer times are set individually for each station in Station Call Forward and system wide for all System Call Forward Patterns.
Features Call History Call History System Availability: All systems Incoming calls with Caller ID or ANI information may be optionally recorded into a rolling list for the station where the call is ringing. The call is placed in the list along with the number, name (if provided), time and date of the call, and status of the call (answered, abandoned, or redirected). This list is accessible by the user from the telephone LCD and any call may be selected and redialed using the flexible Caller ID button.
Features Call Pickup Call Pickup System Availability: All systems Call Pickup enables station users to pick up all types of ringing or held calls including internal, [PDN] or [PhDN] calls ringing or on hold at other stations. Station users can also pick up CO/DID/ Tie line calls ringing or on hold at other stations, CO lines ringing during Night Mode to External Page or night bell, tandem CO line connections and Door Phone calls.
Features Caller Identification Caller Identification Caller Identification (Caller ID) is the general term for the information provided identifying the originating party of a public network call. The name and telephone number of the calling party displays on the ringing telephone’s LCD. Incoming calls with Caller ID or Automatic Number Identification (ANI) information may be optionally recorded into a rolling list for individual stations.
Features Cancel Button Even if Voice First is set at the called [DN], the station will be called by tone ringing when it is connected by Camp On. Internal and external stations can be the object of a Camp On. Calls may be camped on to the pilot number of Station Hunting groups and will be delivered to the first station in the group to become idle. ACD pilot numbers cannot be the object of a Camp On.
Features Computer Telephony Integration (CTI) Computer Telephony Integration (CTI) System Availability: All systems CTI combines the capabilities of the Strata CTX digital business telephone system with custom functionality provided by computer applications. This can be provided through the optional Digital Telephone Integrated PC Interface or a system connection using the LAN connection.
Features Continuous DTMF Tone Split/Join/Drop This feature enables the conference master to add (Join) other phones to a conference. The conference master and another member of the conference can leave (Split) the conference for a private conversation. During this time, other conference members remain connected. The conference master can then Join both of the Split callers back into the conference, or the master can Drop (disconnect) the Split member he/she is connected to.
Features CTX WinAdmin CTX WinAdmin System Availability: All systems CTX WinAdmin is the Strata CTX administration software application for programming and maintaining the system. It operates with Microsoft Windows 2000 Professional® and Windows XP Professional, with Windows Explorer 6.0 or higher. It has a user-friendly GUI and provides access levels for technicians and end-user administrators. Strata CTX WinAdmin connects to the system processor’s network jack or maintenance modem (33.6Kpbs/V.34) modem.
Features Delayed Ringing • Tenant Services – Up to eight different tenants can each have different attendant or night bell assignments for day-of-the week schedules using Day 1, Day 2, or Day 3 modes. This feature is enabled in system programming. The system also enables users to manually change the Day/Night operating mode, even if the system is using the Auto Schedule feature. A Night Transfer button can be set on telephones for manually switching at any time from one mode to another.
Features Direct Inward Dialing (DID) Direct Inward Dialing (DID) System Availability: All systems This feature allows external callers to dial directly to individual extensions or groups of telephones without intervention by an operator, IVR or auto attendant.
Features Direct Inward System Access (DISA) • ISDN extension terminal (Audio and Speech) • ISDN trunk/Tie line (Audio and Speech) • Conference circuit • Holding music source • External paging device Direct Inward System Access (DISA) System Availability: All systems Direct Inward System Access (DISA) allows outside callers to connect to the Strata CTX and make station or trunk calls as if they were stations within the system.
Features Distinctive LED Indicator Primary [DN] Buttons Primary Directory Number buttons [PDNs] are needed to make calls and receive calls. It is a telephone’s main extension number. Each telephone is assigned only one [PDN] and that telephone is designated as the owner of the [PDN]. This [PDN] button can be made to appear multiple times on the owner telephone and on other telephones (see Phantom [DN] Buttons). Features, Class of Service, etc.
Features Do Not Disturb (DND) Do Not Disturb (DND) System Availability: All systems Station users with digital telephones can activate DND to prevent any calls from ringing their telephone. Callers will hear a fast busy tone when calling stations in the DND mode. Stations in DND mode can originate calls normally; however, they receive DND stutter dial tone (optional) when originating calls. With Release 1.3 and higher, users can disable DND stutter dial tone (1/2 sec.
Features Emergency Call DTMF Back Tone The system can be programmed to allow or prevent Dual-tone Multi-frequency (DTMF) tones from being returned to digital telephones when a user dials on outside lines or sends DTMF digits to a voice mail device. DTMF and Dial Pulse CO Line Compatibility When making outside calls, signals generated by pressing the dial pad buttons of a digital telephone are neither DTMF nor rotary dial signals – they are digital signals.
Features External Amplified Speaker External Amplified Speaker System Availability: All systems The External Amplified Speaker (HESB) is a six-inch, three-watt speaker with a three-watt amplifier built into a wooden speaker box. The amplified ringer can be used to: • Amplify the ringing on a digital telephone. • Provide a paging amplifier/speaker. • Create an amplified talk-back speaker arrangement in an area where a telephone is not needed.
Features Flexible Numbering Flexible Numbering System Availability: All systems The Strata CTX allows the system-numbering plan to be customized for the user’s needs. Directory numbers, line and feature access codes, and Network Coordinated Numbering can be established uniquely in each system. Handsfree Answerback System Availability: All systems When a voice-announced internal [DN] call comes in to a digital telephone, users can answer without lifting the handset.
Features Hold Hold System Availability: All systems There are several variations of Hold: Automatic Hold This option enables a user to place a CO Line or [DN] call on Hold by pressing another CO Line or [DN] button. The user can then alternate between the new and the old call by pressing the desired Line or [DN]. If this feature is not activated, users must press Hold before accessing another line and switching between calls.
Features IP Telephony IP Telephony Data Network Assessment for Voice Traffic System Availability: Strata CTX100, CTX670 Important! Voice over Internet Protocol (VoIP) can be affected by numerous factors related to network structure and design. To prevent delays, jitter and voice data packet loss, and achieve optimum VoIP traffic performance, your network must be designed or redesigned for voice traffic with priority over data.
Features IP Telephony • • • • Busy Lamp Field (BLF) display of station status Background Music through telephone speakers Paging over telephone speakers Off-hook Call Announce over telephone handset IP Telephone Features System Availability: Strata CTX100, CTX670 The Toshiba IPT1020-SD IP telephone is a 20-button speakerphone with a two-line by 24-character display.
Features IP Telephony • There is no limit to the number of IP telephones that can be configured on Strata CTX systems. All telephones in the system can be IP telephones up to the system’s maximum station capacity (see Table 9 on page 23). • Terminal Authentication is an option that allows a particular IP telephone to keep a reserved directory number on a CTX system.
Features IP Telephony IPT Anywhere System Availability: Strata CTX100, CTX670 IPT Anywhere enables you to connect IP telephones remotely through the Internet and use all Strata CTX telephone features (except Speaker OCA). IPT remote connections can be set with or without the use of Virtual Private Network (VPN). VPN connections provide increased security and are recommended for permanent type IPT remote connections. When moving IPT telephones frequently to different locations (hotels, conferences, etc.
Features IP Telephony Quality of Service (QoS) and Bandwidth System Availability: Strata CTX100, CTX670 In any telephone system, deploying many IP telephones on a data LAN can have some unexpected pitfalls if the network does not have the bandwidth and speed required to handle VoIP traffic. To prevent delay, jitter, and data loss for VoIP traffic and retain the performance of your other business-critical network applications a Network Voice Readiness Assessment must be completed before installing VoIP.
Features IP Telephony CTX Analog CO Line Interface Compatibility To provide optimum voice quality of IP telephones and IP QSIT Strata Net networks on Strata CTX systems, there are some compatibility requirements that must be followed when using analog CO line cards in the system. • Toshiba highly recommends only using RCOU3A, RCOS3A, REMU2A (two-wire/four-wire), REMU1A (four-wire), RDDU2A, and RGLU3A analog CO line interfaces in IP phone applications.
Features IP Telephony Toshiba SoftIPT IP Telephone System Availability: Strata CTX100, CTX670 The Toshiba SoftIPTTM is an IP telephony client that works with a wired or wireless (Wi-Fi) tablet, laptop or desktop PC. The Toshiba SoftIPT integrates the power of a PC with all of the features available on a DKT3000-series telephone, except background music.
Features IP Telephony With Outlook 2002, you can create a directory for the SoftIPT. Once a directory is created, the user can click on a name in the directory to automatically dial their number (see Figure 20). Click on a name, Strata CTX dials the number.
Features Private Networking Over Internet Protocol Private Networking Over Internet Protocol System Availability: Strata CTX100, CTX670 Strata Net CTX multi-system networking can be implemented over an IP network using Strata CTX systems with BIPU-Q1A IP interface circuit cards. The BIPU-Q1A requires CTX Release 2.1 software. This feature offers the same connection service as ISDN dedicated lines with QSIG protocol on the public network.
Features Integrated Services Digital Network (ISDN) Integrated Services Digital Network (ISDN) System Availability: Strata CTX100, CTX670 ISDN is a set of integrated telecommunications services, available over the public telecommunications networks.
Features Live System Programming CO Line Buttons System Availability: All systems Smaller systems have traditionally provided the direct appearance of the CO lines on the telephones where maximum visibility of the line status, flexible ringing assignments, and informal call transfers associated with key telephone systems may be implemented. Pooled CO Line Button System Availability: All systems Pooled Line Group buttons enable a group of CO lines to “appear” under one button.
Features Microphone (External Unit) The telephone main Msg light indicates a message is waiting for the telephone [PDN]. Up to four [PhDNs] per telephone can also have individual MW LEDs assigned to flexible buttons. Stutter Dial Tone Stutter dial tone is also used to indicate a message is waiting or your telephone is in the DND mode. When a station user goes off-hook, two different available stuttered dial tones indicate whether a Message Waiting (MW) or DND condition exists.
Features Off-Hook Call Announce (OCA) Off-Hook Call Announce (OCA) System Availability: All systems Station users may announce a call when the station they call is busy talking with the handset offhook. The announcement is only audible to the telephone user receiving the OCA call, not to the other party in the original conversation. Two different methods of operation are provided – handset or speaker OCA. With handset OCA, the OCA caller’s announcement comes in on the telephone handset.
Features Override Override System Availability: All systems Call Forward Override Stations with this feature will not forward when they call stations that have System or Station Call Forward activated. This applies when using the telephone dial pad or [DSS] button to make a call. It also applies to [DSS] buttons on DSS consoles or add-on modules associated with the Call Forward Overriding telephone.
Features Paging Paging System Availability: All systems The Strata CTX has a paging interface that supports a Toshiba External Speaker (HESB) or a customer-supplied amplifiers and speakers for Paging, Night Ringing over Page, and BGM applications. Users can access any of the Paging options by dialing access codes or by using a programmed One Touch button. Telephone Group Paging Paging is activated from an extension by specifying a Paging Group.
Features Privacy Strata CTX features available to a normal standard telephone. This feature requires an external unit called the Power Failure Transfer Unit (DPFT). Each DPFT provides interface for eight power failure telephones. A Standard Station Interface (RSTU) circuit card is required to supply the DPFT with a -24VDC control power and ground connections. The number of Power Failure telephones available depends on system configuration. The system maximum is 264.
Features Speed Dial Ringing Cadence With Release 1.3 and higher, you can choose between two different ringing cadences for standard telephone circuits in programming. This option is necessary to accommodate some voice mail and/ or auto attendant devices. This is a system wide option that allows external calls to ring with the traditional one sec. on./three sec. off cadence or optionally with a faster cadence of .4 sec. on./.2 sec. off. This option does not apply to digital telephones.
Features Station Hunting Multiple feature buttons such a Cnf\Trn, [DN], CO line, etc., can be set on One Touch buttons to allow multiple button presses to be stored under one button. This enables tandem line connections and other call setup sequences to be dialed easily by pressing one button. Station Hunting System Availability: All systems A series of Directory Numbers (DNs) can be organized in groups in such a way that if a called [DN] is busy the call will try to ring another [DN] in the group.
Features Station Message Detail Recording (SMDR) Station Message Detail Recording (SMDR) System Availability: All systems For each incoming, outgoing or tandem call, the Strata CTX can generate a record that includes details of the call, including the originating station or trunk, the start time of the call, its duration, authorization codes, etc.
Features Strata Net Multi-system Networking Alternate Routing System Availability: Strata CTX100, CTX670 Each Strata CTX can be programmed for thousands of routing patterns for Strata Net alone. This allows the creation of networks in which calls can be automatically re-routed around network disruptions. Centralized facilities and features can continue to work and users will be unaware of problems while they are being repaired.
Features System Fault Finding and Diagnostics System Fault Finding and Diagnostics System Availability: All systems The Strata CTX can detect problems in the system. These conditions can be detected, alerted, logged, and traced. Strata CTX includes many useful diagnostic tools. Alarm Indication of System Faults Visual Alarms are presented to CTX WinAdmin. SmartMedia Card This is a small memory card that is commercially available in retail stores.
Features Transfer Backup/Restore The customer database can be backed up and restored using the SmartMedia card. The customer database is a file that can be stored on the SmartMedia card, transferred to the PC hard drive, e-mailed, etc. Maintenance and Administration The CTX WinAdmin terminal can be connected directly to the Strata CTX or via the customer’s LAN as well as remotely over the Internet and via modem over the public network.
Features Tenant Services Transfer (Unscreened) Unscreened Transfer allows the transferring party to exit the connection before the transfer destination answers. After the destination answers the call, the system treats it as a regular call. If the destination does not answer the call within the predetermined time of period, the transferring party is recalled. Transfer to Voice Mail See “Direct Transfer to Voice Mailbox” on page 99.
Features Voice or Tone Signaling Voice or Tone Signaling System Availability: All systems Each [DN] button can be programmed for either Voice or Tone Signaling as the standard method of internal incoming call signaling. Tone Signaling rings the telephone when a call comes in and ensures better privacy. With Tone Signaling, the called telephone receives a one-second ring tone every three seconds. The pitch and sound of internal tone signaling is always the same.
Features Volume Control Users can replay recorded messages by calling the voice mailbox that has the stored recording and play it back as any other message. The “record to” mailbox can be any mailbox number and can be accessed automatically when Record is pressed or dialed after Record is pressed. Recording to Voice Mail (VM) is available on two-party and multi-party conference calls.
Features Volume Control 100 Strata CTX General Description 10/04
Appendix – Specifications This appendix includes detailed information on the items listed below. The sections in this appendix apply to both the Strata CTX100 and CTX670, unless otherwise stated.
Appendix – Specifications CTX100 Power Considerations CTX100 Power Considerations The power supply in each CTX100 Base and Expansion Cabinet furnishes power to all of the stations and some of the interface peripherals (see Table 25). The primary AC power for each cabinet is 120VAC.
Appendix – Specifications Reserve Power Reserve Power Two or four customer-supplied 12VDC reserve batteries (80 ampere-hours max.) can be connected to either system to maintain normal operation during a power failure (see Tables 27~31). The batteries are kept in a highly-charged state by the power supply’s battery charger and must be connected when the system is operating normally.
Appendix – Specifications Reserve Power Hardware Compatibility Circuit Card compatibility for the Strata DK280, DK424, DK424i, CTX100 and CTX670 systems is shown in Table 32. Except for Digital and Standard Telephones, CTX28 circuit cards and Hardware components are not compatible with the items in Table 32 and vice versa.
Appendix – Specifications Reserve Power Table 32 Hardware Compatibility (continued) Category Unit Name EKT2000, EKT6000, EKT6500, HDSS, HDCB Existing Proprietary Attendant Console DK424 PC Attendant Strata CTX PC Attendant Console, BATI Stations and Terminal RPCI (RS-232C) - Data or TAPI Equipment BPCI (RS-232C) - Data or Voice Record TAPI DK280 & DK424 X DK424i CTX100 CTX670 X NC NC X X NC NC NC X X NC NC NC X X X X NC NC NC NC X X DKT10007 X X X X DKT2000 X X X X
Appendix – Specifications Reserve Power Public Network Requirements These Public Network Requirements pertain to the CTX100 and CTX670 only. Important! The Circuit Card requirements for connecting to the public network are shown in Table 33.
Appendix – Specifications Reserve Power Station Loop Lengths In a single site installation, the Base and optional Expansion cabinets must be placed within the allowed maximum distance of each other as designated by Table 34. Table 34 Station Loop Lengths1 Maximum line length (24 AWG) Mode 1 Pair2 2 Pair (Not Available for CTX28 or BDKS) 1 Pair plus external power 3 DKT3000 or DKT2000-series DKT with BVSU or DVSU DKT with BHEU or HHEU 1000 ft. (303m) DKT with BPCI DKT with BPCI + BHEU 1000 ft.
Appendix – Specifications 3000-series Telephone Option Circuit Cards Standard Telephone Ringer Specifications Specifications for standard telephone ringers appear in Table 35. Table 35 Standard Telephone Ringer Specifications BSTU, RSTU3 or RDSU Ring voltage RSTU3 or RDSU: 80V RMS sine wave BSTU: 75 Vrms@Ren1, 20Hz Ringing capability BSTU and RSTU3: 3.0 ringers per circuit RDSU: 1.5 ringers per circuit Message Waiting voltage BSTU and RSTU3 : -120VDC~-85VDC 0.9 sec. high/9.1 sec.
Appendix – Specifications 3000-series Telephone Option Circuit Cards Station Dimensions Dimensions for the 3000-series, IPT telephones and related equipment are listed in Table 37. Table 37 Station Dimensions Height Device Inches Width mm Inches Depth mm 20-button IP Telephone with LCD (IPT1020-SD) 10-button DKT (DKT3010-S) 10-button DKT with LCD (DKT3010-SD) 20-button DKT (DKT3020-S) 20-button DKT with LCD (DKT3020-SD) 14-button DKT with Large LCD (DKT3014-SDL) 4.0 101.5 8.
Appendix – Specifications System Tones System Tones Tones which can be heard from speaker or handset are described in Table 38. Table 38 Call Progress Tones Tone Name 110 Conditions Ringing Cadence Prime Dial Tone Prompting to dial [DN] or access code or to press a feature button or to dial 9 + number. Secondary Dial Tone (optional) Prompting to dial [DN] or access code or to press a feature button, with someone on Consultation Hold.
Appendix – Specifications System Tones Ring tones are described, along with their cadences in Table 39. Due to the limitation in the tone generation algorithm, the listed tone duration is slightly different from the actual one. Table 39 Ring Tones Tone Name Description Ringing Cadence Internal/External Ring 1 500 Hz 1 sec. On, 3 sec. Off, repeat Internal/External Ring 2 1300 Hz 1 sec. On, 1 sec. Off, repeat Internal/External Ring 11 500/640 Hz 1 sec. On, 3 sec.
Appendix – Specifications Strata Net QSIG Over IP and IPT Bandwidth Requirements Strata Net QSIG Over IP and IPT Bandwidth Requirements The amount of bandwidth required for communications over a particular IP network segment depends on the number of voice channels supported, the anticipated call setup traffic, and how much other data network traffic is present.
Appendix – Specifications Strata Net QSIG Over IP and IPT Bandwidth Requirements When sharing voice and data on the same network segment, the data will cause some jitter in voice communications, especially on slower segments. Table 42 shows calculations of the amount of jitter assuming a worst case data packet size of 1500 bytes (Maximum Transmission Unit (MTU) = 1500) based on a segment’s bandwidth. This also requires that the routers connecting the segment through the WAN support Diffserv.
Appendix – Specifications Strata Net QSIG Over IP and IPT Bandwidth Requirements 114 Strata CTX General Description 10/04
Index A abandoned call numbers, 26 ABR license control, 14, 17 account codes, 53 ACD basic features, 54 enhanced features, 55 license control, 17 server, 17, 54 ACTU2A, 12, 104 ACTU2A-S, 12 add-on modules, 53 capacities, 23 ADKU, 31 ADM limits, 9 advisory messages, 53 alternate answer point, 54 AMDS (modem), 13, 17 analog hold, 74 ANI, 26 ASTU, 31, 104 attendant centralized, 94 console, 17, 48 automatic busy redial, 54 call distribution (ACD) server, 54 callback, 55 camp on, 61, 92 hold, 74 release from ho
Index D~F capacities, 14, 17, 23, 25 centrex, 62 class of service override, 88 CNIS, 26 CO lines capacities, 24 groups, 26 tandem, 64 codec, 76 compatibility IP hardware, 80 PCBs, 104 computer telephony integration (CTI), 63 conference calls, 63 capacities, 26 on-hold, 63 ports, 26 split/join/drop, 64 connectors, 51 consultation hold, 74 continuous DTMF tone, 64 coordinated numbering plan, 93 cordless digital telephones, 46 DKT2204-CT, 47 DKT2304-CT, 47 CSTA, 48 CTI, 63 CTX attendant console, 17, 23, 48 CT
Index G~O functional block diagram, 7, 35 L G LAN, 76 large-scale intregrated circuit, 3, 12, 16 LCD telephones, 42 least cost routing, 84 license control, 14, 17 SoftIPT, 82 line buttons, 25, 84 capacities, 24 live system programming, 85 loop limits, 9 loop start CO line interface, 34 loop start line limits, 9 lost call treatment, 85 LSI, 3, 12, 16 G.711 and G.
Index P~S off-hook camp-on, 87 off-premises stations, 24, 87 one touch buttons, 25, 97 override, 88 class of service, 88 do not disturb, 88 executive, 88 privacy, 88 P paging, 89 external speaker page zones, 89 external zones, 27 max.
Index T~W lines, 24 volume control, 99 VPN, 93 IVP8, 33 Stratagy DK, 51 Stratagy ES/iES32, 99 stutter dial tone, 86 subassemblies, 4, 13, 17 system call forward, 57 capacities CTX100, 11 CTX670, 15 tones, 110 W WAN, 76, 93 Wi-Fi, 81 WinAdmin (see CTX WinAdmin) wireless, 82 T T1/DS-1 interface unit, 34 lines, 24 tandem CO lines, 64 TAPI, 63 TCP/IP, 16 telephone application programming interface, 63 battery backup, 9 capacities, 23 DKT3000-SERIES AND IP, 40 DSS buttons, 94 group paging, 89 types, 39 tenan
Index W~W 120 Strata CTX General Description 10/04
