Instruction manual

Telephones and Peripherals
CTX Attendant Console
48 Strata CTX General Description 10/04
CTX Attendant Console
The Strata CTX Attendant Console runs on a PC with Microsoft® Windows® 2000 Professional
operating system. The Strata CTX Attendant Console PC is equipped with an Intel two gigahertz
CPU in a small, compact desktop chassis that is just the right size for a receptionist’s desk. If there
isn’t any room on the desk for the system to lay flat, it can also be stood on its side for an even
smaller footprint. Add to that the powerful Strata CTX Attendant Console software, and you have
a winning solution for any Strata CTX installation!
The Console connects to the Strata CTX processor via the LAN as a Customer Supported
Telephony Application (CSTA). The Strata CTX system requires the processor NIC interface
subassembly. This is standard on CTX670 and is optional on CTX100 (AETS1A) and CTX28
(GETS1A). It also connects to a digital telephone port for the speech path.
The Attendant Console (CTX-ATTCONSOLE2) consists of the following standard items:
• Attendant Console License for the CTX processor
• Intel 2 GHz CPU
• 256M Random Access Memory (RAM)
•CD R/W drive
• Windows 2000 Professional (factory installed)
• CTX Attendant Console software (factory installed)
• Comprehensive set of multimedia inputs and outputs
• Keyboard & Mouse
The optional items are:
• Special Attendant Keyboard stickers (CTX-KL-ATCON-VA)
• 17” Flat screen Monitor – Toshiba offers a 17” Liquid Crystal Display (LCD) flat screen
monitor; part number CTX-LCD-MONITOR.
• Attendant Console Interface Unit (BATI) and Handset/Cradle (BATHC) connects to a digital
telephone interface port on the Strata CTX. An optional headset can be used in conjunction
with the handset.
...or
a DKT3001 can be used as the console handset. If an optional headset is used, it connects to the
optional BHEU installed in the DKT3001.
Important!
• If a digital telephone is used in place of the BATI/Handset, it can be used as the Attendant
Console Handset only. It cannot be used as a telephone to make or receive calls independent of
the console. This includes when the console is in service or out of service.
The Strata CTX670 system supports up to four, and the CTX28 and CTX100 supports up to two
Attendant Consoles. Multiple consoles automatically share the incoming call load on a call-by-call
rotation basis. Features such as Overflow, Position Busy, and Interposition Call Transfer add to the
efficiency of single or multiple console applications.