Instruction manual
Table Of Contents
- Contents
- Introduction
- Strata CTX28 Overview 1
- Strata CTX100-S / CTX100 Overview 2
- Strata CTX670 Overview 3
- Capacities 4
- Universal Slot Circuit Cards 5
- Telephones and Peripherals 6
- Features 7
- Account Codes
- Add-on Module (DADM)
- Advisory Messages
- Alternate Answer Point
- Automatic Busy Redial
- Automatic Call Distribution (ACD) Server
- Automatic Callback (ACB)
- Automatic Line Selection
- Automatic Release
- Background Music (BGM)
- Call Completion
- Call Forward
- Call History
- Call Park
- Call Pickup
- Call Waiting
- Caller Identification
- Camp on Busy
- Cancel Button
- Centrex/PBX Compatible
- Centrex Ringing Repeat
- Classes of Service (COS)
- Computer Telephony Integration (CTI)
- Conference Calls
- Continuous DTMF Tone
- Credit Card Calling
- CTX WinAdmin
- Data Privacy
- Day/Night Mode - Auto Schedule
- Delayed Ringing
- Destination (Toll) Restriction
- Direct Inward Dialing (DID)
- Dialed Number Identification Service (DNIS)
- Digital Pad
- Direct Inward System Access (DISA)
- Directory Numbers
- Distinctive LED Indicator
- Distinctive Ringing
- Do Not Disturb (DND)
- Direct Station Selection (DSS) Buttons
- DTMF Receivers
- Emergency Call
- Feature Prompting with Soft Keys
- Enhanced E911
- External Amplified Speaker
- Flash Button
- Flexible Line Ringing
- Flexible Numbering
- Handsfree Answerback
- Headset
- Hearing Aid Compatible
- High Call Volume Buttons
- Hold
- Hot Dialing
- Hotline Service
- IP Telephony
- Private Networking Over Internet Protocol
- Integrated Services Digital Network (ISDN)
- Least Cost Routing (LCR)
- Line Buttons
- Live System Programming
- Lost Call Treatment
- Message Waiting
- Microphone (External Unit)
- Music-on-hold
- Multiple Call/Delayed Ringing
- Off-Hook Call Announce (OCA)
- Off-Premise Stations
- Override
- Paging
- Power Failure Protection
- Privacy
- Repeat Last Number Dialed
- Ringing
- Speed Dial
- Station Hunting
- Station Message Detail Recording (SMDR)
- Strata Net Multi-system Networking
- System Fault Finding and Diagnostics
- Transfer
- Tenant Services
- User Programming Mode
- Voice or Tone Signaling
- Voice Mail Integration
- Volume Control
- Appendix - Specifications
- Index
Telephones and Peripherals
CTX Attendant Console
Strata CTX General Description 10/04 49
The CTX Attendant Console is designed to handle all call activity within a single Call Monitor
screen, shown below. All calls will appear in a single list.
Calls are marked with icons to show the current status.
Features such as Paging, Call Pickup, Call Park offer many alternatives. The Administration
window enables which option is the primary operation for that Attendant. For example, if two
zones are used for paging, as well as the All Call, then an option pull down arrow is next to the
icon. Clicking the icon starts the All Call Page, then the Attendant can select one of two page
zones.
All other views available for the Attendant are for administrative and management use. They do
not control any type of call handling except how chosen options affect the overall operation.
The CTX Attendant Console also enables an attendant to manage console settings, maintain a user
directory, and view call statistics. The Console provides a Name/Number search that works with
automatic or manual call handling. Other features include Queuing, DSS, signaling, Emergency
Call ID, keyboard or mouse operation, and headset or handset operation with volume control.
Menu Bar
Info Bar
Toolbar Icons
Call List
Call Status
icons
Call Attributes
(See Appendix
for definitions)
6594
View
Pane
Icons
Notes
Call
Monitor
Tabs
Directory
Status Bar