Instruction manual

Contents
Chapter 7 – Features
Strata CTX General Description 10/04 iii
Chapter 7 – Features
Account Codes ..................................................................................................................................... 53
Add-on Module (DADM) .................................................................................................................... 53
Advisory Messages .............................................................................................................................. 53
Alternate Answer Point ........................................................................................................................ 54
Automatic Busy Redial ........................................................................................................................54
Automatic Call Distribution (ACD) Server ......................................................................................... 54
Basic ACD Features ...................................................................................................................... 54
Enhanced ACD Features ............................................................................................................... 55
Automatic Callback (ACB) .................................................................................................................. 55
Automatic Line Selection .....................................................................................................................55
Automatic Release ............................................................................................................................... 56
Automatic Release from Hold .......................................................................................................56
Automatic Release of Incoming Calls ........................................................................................... 56
Station Automatic Release ............................................................................................................. 56
Background Music (BGM) .................................................................................................................. 56
Call Completion ................................................................................................................................... 56
Call Forward ......................................................................................................................................... 57
Station Call Forward ...................................................................................................................... 57
System Call Forward ..................................................................................................................... 57
Call Forward Conditions ............................................................................................................... 58
Call Forward Destination ............................................................................................................... 58
Call Forward – Call Types ............................................................................................................. 58
Call Forward Remote ..................................................................................................................... 58
Call History .......................................................................................................................................... 59
Call Park ............................................................................................................................................... 59
Call Park Orbits .............................................................................................................................59
Park and Page ................................................................................................................................ 59
Call Pickup ........................................................................................................................................... 60
Call Waiting ......................................................................................................................................... 60
Caller Identification ............................................................................................................................. 61
ISDN Calling ID Name and Number ............................................................................................ 61
Camp on Busy ...................................................................................................................................... 61
Automatic Camp On ...................................................................................................................... 61
Off-hook Camp On ........................................................................................................................ 61
Cancel Button ....................................................................................................................................... 62
Centrex/PBX Compatible ..................................................................................................................... 62
Centrex Ringing Repeat ....................................................................................................................... 62
Classes of Service (COS) ..................................................................................................................... 62
Computer Telephony Integration (CTI) ............................................................................................... 63
Digital Telephone Integrated PC Interface .................................................................................... 63
Conference Calls .................................................................................................................................. 63
Conference On-Hold ...................................................................................................................... 63
Join Button ..................................................................................................................................... 63
Split/Join/Drop ............................................................................................................................... 64
Releasing from Conference Tandem CO Line Connections ......................................................... 64
Voice Mail Conference .................................................................................................................. 64
Continuous DTMF Tone ...................................................................................................................... 64
Credit Card Calling .............................................................................................................................. 64