Instruction manual

Features
Automatic Release
56 Strata CTX General Description 10/04
Automatic Release
System Availability: All systems
The system will automatically release line connections under certain conditions.
Automatic Release from Hold
When a line is on hold and the held party hangs up, the line is automatically released. Individual
loop start CO lines can be programmed to detect disconnect supervision signals from the CO and
to respond by releasing the line. If the CO does not provide Disconnect Supervision, the user must
manually retrieve the held line and then hang up.
Automatic Release of Incoming Calls
An outside caller may be placed in a queue waiting for an external application to handle the call
such as an Auto Attendant, IVR, ACD or other device. If the CO line for that call does not offer
“disconnect supervision,” that call may remain in a holding position until forced to release the
connection.
This feature provides full use of all CO lines at all times. A CO line is not tied up if the call goes
unanswered and no alternative call handling is provided. This is very useful for disconnect
supervision in voice mail and built-in auto attendant applications, but availability and reliability of
the signaling from the CO must be confirmed.
Station Automatic Release
When the distant party disconnects from a call, the remaining digital telephone is automatically
made idle, busy tone is not sent to the speakerphone or handset, and the digital telephone is
automatically released. A digital telephone is released and returned to idle state. A standard
telephone is simply released and returned to standard dial tone. The programming choice for this
feature is system wide.
Background Music (BGM)
System Availability: All systems
Background music audio can be played through the speakers of digital telephones and external
paging equipment. The Strata CTX supports up to 15 BGM audio input interfaces. Selection of
which BGM source is played can be done individually by each telephone user and for each
external page zone through the System Administrator’s telephone.
Call Completion
System Availability: All systems
When calls are not completed because the station does not answer, is busy, or is in Do Not Disturb.
A series of options are available to the user when encountering these conditions. They include
changing the calling signal from Voice Announce to Ringing or vice versa, setting Automatic
Callback, setting the Message Waiting light, Camp on Busy, Overriding the condition with
Privacy/DND/Executive Overrides, or using Off-Hook Call Announce.
These options are easily activated by dialing a single digit code or pressing a soft key when the
condition is recognized. These options are individually set for each telephone to be able to activate
the call completion feature and separately to permit the feature to be activated when called.