Instruction manual
Table Of Contents
- Contents
- Introduction
- Strata CTX28 Overview 1
- Strata CTX100-S / CTX100 Overview 2
- Strata CTX670 Overview 3
- Capacities 4
- Universal Slot Circuit Cards 5
- Telephones and Peripherals 6
- Features 7
- Account Codes
- Add-on Module (DADM)
- Advisory Messages
- Alternate Answer Point
- Automatic Busy Redial
- Automatic Call Distribution (ACD) Server
- Automatic Callback (ACB)
- Automatic Line Selection
- Automatic Release
- Background Music (BGM)
- Call Completion
- Call Forward
- Call History
- Call Park
- Call Pickup
- Call Waiting
- Caller Identification
- Camp on Busy
- Cancel Button
- Centrex/PBX Compatible
- Centrex Ringing Repeat
- Classes of Service (COS)
- Computer Telephony Integration (CTI)
- Conference Calls
- Continuous DTMF Tone
- Credit Card Calling
- CTX WinAdmin
- Data Privacy
- Day/Night Mode - Auto Schedule
- Delayed Ringing
- Destination (Toll) Restriction
- Direct Inward Dialing (DID)
- Dialed Number Identification Service (DNIS)
- Digital Pad
- Direct Inward System Access (DISA)
- Directory Numbers
- Distinctive LED Indicator
- Distinctive Ringing
- Do Not Disturb (DND)
- Direct Station Selection (DSS) Buttons
- DTMF Receivers
- Emergency Call
- Feature Prompting with Soft Keys
- Enhanced E911
- External Amplified Speaker
- Flash Button
- Flexible Line Ringing
- Flexible Numbering
- Handsfree Answerback
- Headset
- Hearing Aid Compatible
- High Call Volume Buttons
- Hold
- Hot Dialing
- Hotline Service
- IP Telephony
- Private Networking Over Internet Protocol
- Integrated Services Digital Network (ISDN)
- Least Cost Routing (LCR)
- Line Buttons
- Live System Programming
- Lost Call Treatment
- Message Waiting
- Microphone (External Unit)
- Music-on-hold
- Multiple Call/Delayed Ringing
- Off-Hook Call Announce (OCA)
- Off-Premise Stations
- Override
- Paging
- Power Failure Protection
- Privacy
- Repeat Last Number Dialed
- Ringing
- Speed Dial
- Station Hunting
- Station Message Detail Recording (SMDR)
- Strata Net Multi-system Networking
- System Fault Finding and Diagnostics
- Transfer
- Tenant Services
- User Programming Mode
- Voice or Tone Signaling
- Voice Mail Integration
- Volume Control
- Appendix - Specifications
- Index
Features
Call Forward
58 Strata CTX General Description 10/04
Call Forward Conditions
Call Forward (CF) conditions refer to the status of the [DN] that causes a call to forward. Whether
using Station or System Call Forward, the CF conditions include: Busy, No Answer, Busy-No
Answer, and All Calls (station CF only). Call Forward No Answer times are set individually for
each station in Station Call Forward and system wide for all System Call Forward Patterns.
Note OCA and Voice First Calls will not Call Forward-No Answer unless the caller presses 1 to
switch the call to tone ringing.
Call Forward Destination
Whether using Station or System Call Forward, the CF destination can be an internal Directory
Number, a Hunt or ACD Group, Voice Mail, or a public or private network telephone number.
In the last case, the forwarded call will access an outside line or line group and dial an external
telephone number. Both the line access code and the telephone number are set in the Call Forward
destination during the Call Forward setup operation.
Station Call Forward allows one destination per each type of Station Call Forward (Any Call or
Incoming Line Calls) set on a telephone. System Call Forward allows two destinations per Call
Forward pattern: the Primary Destination and an alternate, in case a call cannot forward to the
Primary Destination (e.g., the Primary Destination has been unplugged or malfunctions).
Call Forward – Call Types
In each System Call Forward pattern, the Call Forward conditions and destinations can be set
independently.
For Station Call Forward, the destination and condition for each station can be different for
incoming CO line calls, and internal and transferred calls.
Call Forward Remote
A station’s personal call forwarding destination can be cancelled or changed to another outside
number or an internal voice mailbox either remotely via DISA or from another user’s telephone.
Changing Call Forward remotely is password protected. System Call Forward can be changed
locally or remotely using CTX WinAdmin.
Call Forward Override
See “Call Forward Override” on page 88.