Instruction manual

Features
Call Pickup
60 Strata CTX General Description 10/04
Call Pickup
System Availability: All systems
Call Pickup enables station users to pick up all types of ringing or held calls including internal,
[PDN] or [PhDN] calls ringing or on hold at other stations. Station users can also pick up CO/DID/
Tie line calls ringing or on hold at other stations, CO lines ringing during Night Mode to External
Page or night bell, tandem CO line connections and Door Phone calls. Call pickup can be
performed through programmable buttons (Directed Pickup, Group Pickup), or with an access
code.
Call Waiting
System Availability: All systems
When a station is busy with a call and another call is directed to that station’s busy Line or [DN]
button, two short beeps are issued to alert the telephone user of the pending call. To answer the
Call Waiting, the user must transfer or disconnect the existing call.
Call Waiting works for calls originating from within or outside the system. The length of the Call
Waiting beeps is different for internal and external Call Waiting. The different beeps distinguish
which type of call is waiting.
Caller ID DNIS or ANI information appears on LCD telephones for 10 seconds. If Caller ID
information is not available, the device name, such as the CO line or DNIS name or number is
shown.
Digital telephones can be adjusted to receive or not receive Call Waiting tone over the handset or
headset receiver, as well as the speaker. Standard telephones will receive Call Waiting tone twice
from the handset receiver. Call Waiting tones can also be turned off on each station by a System
Administrator.
When a station is busy with a call and another call is being received, a tone alerts the caller of a
pending call. On LCD telephones, the Caller ID information displays for 10 seconds. The
combined effect of the Call Waiting alert tone with the displayed information enables users to
identify whether or not they want to interrupt their current call for the waiting call.
To answer the Call Waiting, the current call must be put on hold, terminated or transferred.
Multiple calls can be queued to a single station, all waiting for that station to become free; the call
at the head of the queue provides the Call Waiting signal and LCD indication.
This feature works with both digital and analog single-line telephones. The tone (two beeps)
signaling Call Waiting tone is provided through the speaker of the digital phone. For standard
analog telephones, the tone is inserted into the speech path. Caller ID display is not available with
standard telephones.