R28A/V Admin Guide R28 Series Door Phone Admin Guide
R28A/V Admin Guide About This Manual Thank you for choosing Akuvox’s R28 series door phone. This manual is intended for end users who need to properly configure the door phone. This manual is applicable to 28.31.1.xx version, and it provides all functions’ configurations of R28 series door phone. Please visit Akuvox forum or consult technical support for any new information or latest firmware. Note: Please refer to universal abbreviation form in the end of manual when meet any abbreviation letter.
R28A/V Admin Guide cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: —Reorient or relocate the receiving antenna.
R28A/V Admin Guide Content 1.Product Overview ......................................................................................................................................................................................................... 9 1.1. Instruction ........................................................................................................................................................................................................... 9 1.2Connector Introduction ............
R28A/V Admin Guide 3.4.1.Language ................................................................................................................................................................................................. 16 3.4.2.Time ......................................................................................................................................................................................................... 16 3.4.3.Network ...................................................
R28A/V Admin Guide 2.6.2.RTSP ................................................................................................................................................................................................ 29 2.6.3.ONVIF ............................................................................................................................................................................................... 30 3.7.Access Control ............................................................
R28A/V Admin Guide 4.2.5.SIP Call Related ....................................................................................................................................................................................... 40 4.2.6.Codec....................................................................................................................................................................................................... 41 4.2.7.Subscribe .....................................................
R28A/V Admin Guide 4.7.1.Call Log .................................................................................................................................................................................................... 55 4.7.2.Door Log .................................................................................................................................................................................................. 55 4.7.3.System Log ................................................
R28A/V Admin Guide 1.Product Overview 1.1. Instruction R28 series is an Linux-based doorphone and SIP-compliant with a 4.3’’ screen and a dialpad. It incorporates audio communications, camera capabilities and access control. It is applicable to multi-storey residential buildings, high-rise office buildings and their complexes. Occupants can communicate with visitors via audio and video calls, and unlock the door if they need. Visitors can also use PIN codes or RFID cards to unlock the door.
R28A/V Admin Guide 1.2Connector Introduction Ethernet (POE): Ethernet (POE) connector which it can provide both power and network connection. 12V/GND: External power supply terminal if POE connector is not available. WG_D0/WG_D1: Wiegand terminal. DOORA/B/C: Trigger signal input terminal. RS485A/B: RS485 terminal. RelayA/B/C (NO/NC/COM): Relay control terminal. 12V_OUT/GND_OUT: External power output terminal. Note: The general door phone interface diagram is only for reference. Figure 1.
R28A/V Admin Guide 2. Daily Use 2.1. Make a Call Visitors can make a call in the main interface. 2.1.1. Dial Dial The room number/sip account or ip address and press to call 2.1.2. Contacts Press or to select a contact, and press to call. 2.1.3. Security Center Press directly, to call for security center. 2.2. Receive a Call It will auto answer the incoming call by default.
R28A/V Admin Guide incoming call. 2.3. Unlock 2.3.1. Unlock by PIN Codes Press # PIN Code # to unlock, then visitors will hear “The door is now opened” and the screen will show “Unlock”. If visitors input the wrong PIN code, the screen will show “Incorrect PIN”. 2.3.2. Unlock by RF cards The Building-in card reader supports 13.56MHz and 125kHz RFID-Card . Place a registered card on RF area to unlock., then visitors will hear “The door is now opened” and the screen will show “Unlock”.
R28A/V Admin Guide 3.Basic Features 3.1.Access Settings 3.1.1.Administrator Interface Press “*2396#” to enter administrator interface. Administrator interface provides some advanced permissions to administrators, including “System Information,” “Admin Settings” and “System Settings.” 3.2.Access the Website Setting 3.2.1.Obtain IP Address R27 use DHCP IP by default. Press “*2396#” to enter administrator interface. Press “1” to enter system Information interface to check the IP address. 3.2.2.
R28A/V Admin Guide administrator’s user name and password are shown below: User Name: admin Password: admin Note: The recommended browser is Google Chrome.
R28A/V Admin Guide 3.3.Password Modification 3.3.1.Admin Password Settings on R28 Go to Settings - Admin Settings - Admin Password Setting on R28,to modify Admin Password on R28. 3.3.2.Modify the Device Service Code Service code is used to enter user interface. The default code is 3888. Press “*2396#” to enter administrator interface. Press “2” and “3” to enter service code setting interface to input a 4-digit new user code, and press “Dial key” to save. 3.3.3.
R28A/V Admin Guide 3.4.Phone Configuration 3.4.1.Language Figure 3.4.1 Language Go to Phone - Time/Lang to select language for webpage. 3.4.2.Time Go to Phone - Time/Lang to configure the time related features. Format Setting: To select time format and date format. Type: To select configure the time manually or automatically. NTP: To select local time zone for NTP server. 3.4.3.Network 3.4.3.1.DHCP Mode At device side, press “*2396#” to enter administrator interface. Figure 3.4.
R28A/V Admin Guide R28 uses DHCP mode by default which will get IP address, subnet mask, default gateway and DNS server address from DHCP server automatically. 3.4.3.2.Static IP Mode At device side, press “*2396#” to enter administrator interface. Press “3” to enter system setting interface, and press “1” to enter network setting interface. Select static IP mode, users need to setup IP address, subnet mask, default gateway and DNS server address. Press “Dial Figure 3.4.3.
R28A/V Admin Guide Local RTP: To display and configure local RTP settings. Starting RTP Port: Determine the minimum port that RTP stream can use. Max RTP Port: Determine the maximum port that RTP stream can use. 3.4.3.4.SNMP Go to Network - Advanced to configure. SNMP: To display and configure SNMP settings. Figure 3.4.3.4 SNMP Active: To enable or disable SNMP feature. Port: To configure SNMP server’s port. Trusted IP: To configure allowed SNMP server address.
R28A/V Admin Guide Active: To enable or disable VLAN feature for designated port. VID: To configure VLAN ID for designated port. Priority: To select VLAN priority for designated port. Note: Please consult administrator for specific VLAN settings in the networking environment. 3.4.3.6.TR069 Go to Network - Advanced to configure. TR069: To display and configure TR069 settings. Active: To enable or disable TR069 feature. Version: To select supported TR069 version (version 1.0 or 1.1).
R28A/V Admin Guide URL: To configure URL address for ACS or CPE. User Name: To configure username for ACS or CPE. Password: To configure password for ACS or CPE. Periodic Inform: To enable periodically inform. Periodic Interval: To configure interval for periodic inform. Note: TR-069 is a technical specification entitled CPE WAN Management Protocol (CWMP). It defines an application layer protocol for remote management of end-user devices. 3.4.4.
R28A/V Admin Guide the account is valid. LCD Text Enable: Switch this feature. LCD Text: Display content. 3.4.5.Voice Login to the website and go to Phone - Voice, to configure voice parameters. Go to Phone - Voice to configure volume and upload tone file. Mic Volume: To configure microphone volume. Speaker Volume: To configure speaker volume. Open Door Warning: Disable it, and users will not hear the prompt voice when the door is opened. RingBack Upload: To upload the ring back tone by users themselves.
R28A/V Admin Guide 3.5.Intercom Call 3.5.1.Direct IP Call Go to Phone - Call Feature to enable the direct IP call for door Figure 3.5.1 Direct IP call phones first. In the idle interface, press the IP address (like IP address 192.168.1.100, users need to press “192*168*1*100”) and “Dial key” to make a direct IP call. 3.5.2.SIP Call SIP calls which use SIP numbers to make or receive calls should be supported by SIP server. Users need to register accounts and fill SIP feature parameters before using it.
R28A/V Admin Guide LCD screen. Display Name: To configure name sent to the other call party for displaying. Register Name: To enter extension number which users want and the number is allocated by SIP server. User Name: To enter user name of the extension. Password: To enter password for the extension. 3.5.4.SIP Server 1&2 Server IP 1: To enter SIP server’s IP address or URL. Server IP 2: To display and configure secondary SIP server settings.
R28A/V Admin Guide 3.5.5.Outbound Proxy Server An outbound proxy server is used to receive all initiating request messages and route them to the designated SIP server. Figure 3.5.5 Outbound proxy server 3.5.6.Transport Type To display and configure transport type for SIP message. UDP: UDP is an unreliable but very efficient transport layer Figure 3.5.6 Transport type protocol. TCP: Reliable but less-efficient transport layer protocol. TLS: Secured and reliable transport layer protocol.
R28A/V Admin Guide In the idle interface, press the a SIP account and “Dial key” to make a SIP call. 3.5.8.Dial Plan This feature allows users to modify selected rules information. Figure 3.5.8-1 Dial plan rules management Once users dial prefix value, it will call out replace number. Go to Intercom - Basic to configure first. Rules Management R28 supports to import or export the dial plan rules, which is convenient for administrator to deal with a large number of dial plan. The maximum dial plan is 200.
R28A/V Admin Guide prefix value. Enter the replace number. Click “Submit” to save. All replace rules will show in the list. Users can edit or delete the existed replace rules. In the idle interface, press the prefix and “Dial key” to make a call. 3.5.9.Speed Dial Speed dial feature is used to call out 4 numbers at the same time. Go to Intercom - Basic to configure first.
R28A/V Admin Guide Go to Phone - Call Feature to enable auto answer feature for direct IP calls. Auto Answer Delay: To configure delay time before an incoming call is automatically answered. Figure 3.5.10-3 Auto answer options’ parameters Auto Answer Mode: To set video or audio mode for auto answer feature. It is video by default. Then incoming calls will be answered automatically. 3.5.11Web Call Go to Intercom - Basic to dial out or hang up incoming calls Figure 3.5.11 Web call 3.5.12.
R28A/V Admin Guide 3.6.Security 3.6.1.Live view Go to Intercom - Live Stream to check the real-time video from R28. 3.6.2.RTSP R28 supports RTSP stream, go to Intercom - RTSP to enable or disable RTSP server. The URL for RTSP stream is: Figure 3.6.1 Live view rtsp://IP_address/live/ch00_0. RTSP Stream: To enable RTSP video and select the video codec. R28 supports H.264 video codec by default. H.264 Video Parameters: H.264 is a video stream compression standard. Different from H.
R28A/V Admin Guide image compression standard. It supports the maximum compression ratio 4000:1. It is an important and common video function with great communication application integration ability and less core program space. To modify the resolution, framerate and bitrate of MPEG4. 3.6.3.ONVIF R28 supports ONVIF protocol, which means R28’s camera can be searched by other devices, like NVR which supports ONVIF protocol as well. Go to Intercom - ONVIF to configure ONVIF mode, its username and password.
R28A/V Admin Guide 3.7.Access Control Login to the website and go to Phone - Time/Lang, to configure time and language 3.7.1.Relay Go to Intercom - Relay to configure relay settings. There are three terminals of relay: NO, NC and COM. NO stands for normally open contact. NC stands for normally closed contact. Relay ID: R28 supports three relays. Users can configure them respectively. Relay Type: Default state means NC and COM are normally closed, while Invert state means NC and COM are normally opened.
R28A/V Admin Guide Note: Relay does not deliver power. users should prepare power adapter for external devices which connects to relay. 3.7.2.DTMF Code Users can unlock via a DTMF code when in a call. Go to Intercom - Relay to configure DTMF code parameters. DTMF Option: To select digit of DTMF code. DTMF&Multiple DTMF: To configure DTMF code for remote unlocking. Figure 3.7.2 DTMF Code 3.7.3.HTTP Command Users can use a URL to remote unlock the door. Go to Intercom - Relay to configure.
R28A/V Admin Guide 3.7.4.RF Card Go to Intercom - Card setting to manage card access system. 1.Import/Export Card Data R28 supports import or export card data, which is convenient for administrator to deal with a large number of cards. The maximum card data file is 200K which is around 500 cards. 2.
R28A/V Admin Guide 3.7.5.Public Key Go to Intercom - Basic - Public Key, to setup public key for PIN Entry Key Switch: Enable or Disable the public key. Figure 3.7.5 Public Key Key Value: Type in a PIN code as public key. 3.7.6.Private Key Go to Intercom - PrivateKey to configure private pin code. Import /Export Private Key R28 supports import or export the private key file, which is convenient for administrator to deal with a large number of private keys. The maximum private key is 500.
R28A/V Admin Guide Choose which door users want to open; Click “Add” to add it into list. Valid private key information will be shown in the list. Administrator could delete private key information or empty all the list. 3.7.7.Input R28 supports three input triggers “Input A/B/C(DOOR A/B/C). Go to Intercom - Input to configure input settings. Input Service: To enable or disable input trigger service. Trigger Option: To choose open circuit trigger or closed circuit trigger.
R28A/V Admin Guide 3.8.Reboot Go to Upgrade - Basic, users can reboot the phone. Figure 3.8 Reboot 3.9.Restore 3.9.1.Restore Default on R28 Go to Settings - System Settings - Restore Default on R28, to restore R28. 3.9.2.Reset To Factory Setting on Website Login to the website and go to Upgrade - Basic, to restore R28. Figure 3.9.
R28A/V Admin Guide 4.Advanced Features 4.1Advanced Display 4.1.1LED Go to Intercom - LED Setting to configure. Users can control three parts’ LED, screen, keypad and card area. Users can also setup the valid time. For example, start time from 18 to 23 means the LED will light up from 6pm to 11pm. Figure 4.1.1 LED 4.1.2.IR LED Go to Intercom - Advanced to configure.
R28A/V Admin Guide Users can configure the upper and lower bound and when photoresistor value is larger than upper bound, infrared LED will turn on. As contrast, when photoresistor value is smaller than lower bound, infrared LED will turn off and device turns to normal mode. 4.1.3.RFID Card Code Display Related Go to Intercom - Advanced to configure. Display mode: To be compatible different card number formats Figure 4.1.3 RFID card code display related in different systems.
R28A/V Admin Guide 4.2.Intercom 4.2.1.Max Call Time Go to Intercom - Basic to configure Max Cenne shia all time. Dial In Time: To configure the max incoming dial time, available Figure 4.2.1 Call time related when auto answer is disabled. Dial Out Time: To configure the max no answer call time. 4.2.2.AEC Level Go to Intercom - Basic to configure AEC Setting Figure 4.2.2 AEC level AEC Level: AEC is used to adjust the echo effect during the communication. The default value is 700.
R28A/V Admin Guide Intercom Mute: If enabled, once the call established, the callee will be muted. 4.2.4.Return Code When Refuse Go to Phone - Call Feature to configure. Figure 4.2.4 Return code when refuse Return Code When Refuse: Allows users to assign specific code as return code to SIP server when an incoming call is rejected. 4.2.5.SIP Call Related Go to Account - Advanced to configure the SIP call related. Max Local SIP Port: To configure maximum local SIP port for designated SIP account.
R28A/V Admin Guide Register with user=phone: If enabled, the phone will send user=phone within SIP message. Anonymous Call: If enabled, R28 will block its information when calling out. Anonymous Call Rejection: If enabled, calls who block their information will be screened out. Missed Call Log: If enabled, any missed call will be recorded into call log. Prevent Hacking: If enabled, it will prevent SIP messages from hacking. 4.2.6.Codec Go to Account - Advanced to configure SIP call related codec.
R28A/V Admin Guide Codec Bandwidt Sample h Rates PCMA 64kbit/s 8kHz PCMU 64kbit/s 8kHz G729 8kbit/s 8kHz G722 64kbit/s 16kHz Video Codec: R28 support H.264 standard, which provides better video quality at substantially lower bit rates than previous standards. Codec Resolution: R28 support four resolutions, QCIF, CIF, VGA, 4CIF and 720P. Codec Bitrate: To configure bit rates of video stream. Codec Payload: To configure RTP audio video profile.
R28A/V Admin Guide 4.2.7.Subscribe Go to Account - Advanced to configure. MWI: Message waiting indicator which is used to indicate whether there is unread new voice message. BLF: BLF is short for busy lamp field which is used to monitor Figure 4.2.7 Subscribe the designated extension status. ACD: Automatic call distribution is often used in offices for customer service, such as call center. The setting here is to negotiate with the server about expire time of ACD subscription. 4.2.8.
R28A/V Admin Guide 4.2.9.Session Timer Go to Account - Advanced to configure. If enabled, the on going call will be disconnected automatically once the session expired unless it’s been refreshed by UAC or Figure 4.2.9 Session timer UAS. 4.2.10.Encryption Go to Account - Advanced to configure. If enabled, voice will be encrypted. Figure 4.2.10 Encryption 4.2.11.NAT Go to Account - Advanced to display NAT related settings. UDP Keep Alive message: If enabled, the phone will send UDP Figure 4.2.
R28A/V Admin Guide 4.2.12.User Agent Go to Account - Advanced to configure. One can customize user agent field in the SIP message. If user agent is set to Figure 4.2.12 User Agent specific value, users can see the information from PCAP. If user agent is not set by default, users can see the company name, model number and firmware version from PCAP. 4.3.Access Control 4.3.1.Web Relay R28 can support to connect to web relay. Figure 4.3.1-1 Web relay Go to Phone - WebRelay to configure.
R28A/V Admin Guide Web Relay Key: If the DTMF keys are same with the local relay, the web relay will be open with local relay. But if there are different, the web relay is invalid. Web Relay Extension: The web relay can only receive the DTMF signal from the corresponding extension number. Note: Users can modify username and password in web relay website. 4.3.2.Wiegand Using this feature to integrate with some wiegand access control. R28 can be used as wiegand input or output. Figure 4.3.
R28A/V Admin Guide transfer to the access control module. 4.4.Security 4.4.1.Anti-alarm Go to Intercom - Advanced to configure. Tamper Alarm: R28 integrates internal gravity sensor for its Figure 4.4.1 Anti-alarm own security. After enabling tamper alarm, if the gravity of R28 changes dramatically, it will alarm. Gravity sensor threshold stands for sensitivity of sensor. Smaller the value, the more sensitive it is. 4.4.2.
R28A/V Admin Guide schedule. 4.5.Action R28 supports to send notifications, snapshots via email and ftp transfer method, or calls via sip call method, when trigger specific actions. 4.5.1.Action Parameters Go to Intercom - Action to set action receiver. Email Notification Sender’s email address: To configure email address of sender. Receiver’s email address: To configure email address of receiver. SMTP server address: To configure SMTP server address of sender.
R28A/V Admin Guide SMTP password: To configure password of SMTP service (usually it is the same with the password of sender’s email). Email subject: To configure subject of email. Email content: To configure content of email. Email Test: To test whether email notification is available. FTP Notification FTP Server: To configure URL of FTP server. FTP User Name: To configure user name of FTP server. FTP Password: To configure password of FTP server. FTP Test: To test whether FTP notification is available.
R28A/V Admin Guide 4.5.2.No Answer Action Go to Intercom - Basic to configure. Figure 4.5.2 No answer action No Answer Action: For sending the notification to specified email if the call is not answered. 4.5.3.Call Event Go to Intercom - Basic to configure. Action to execute: To choose suitable way to receive message Figure 4.5.3 Call event or snapshot when dialing out. HTTP URL: If users choose HTTP mode, enter the URL format: http://http server IP address/any information. 4.5.4.
R28A/V Admin Guide Action Delay: To configure after how long to execute to send out notifications and trigger relay. Open relay: To configure which relay to trigger. 4.5.5.Motion Triggered Action Go to Intercom - Motion to configure. Action to execute: To choose which action to execute after triggering. Figure 4.5.5 Motion triggered action Http URL: To configure URL, if HTTP action is chosen. SDMC Upload: Upload the capture to the SDMC. 4.5.6.
R28A/V Admin Guide 4.6.Upgrade 4.6.1.Web Upgrade Go to Upgrade - Basic to do web upgrade. Upgrade: Choose .rom firmware from the PC, and then click Figure 4.6.1 Web upgrade “Submit” to start update. 4.6.2.Autop Upgrade Go to Upgrade - Advanced to configure automatically update Figure 4.6.2-1 PNP server’s settings. PNP Plug and Play, once PNP is enabled, the phone will send SIP subscription message to PNP server automatically to get auto provisioning server’s address.
R28A/V Admin Guide Manual Autop Autop is a centralized and unified upgrade for phones. It is also a simple and time-saving configuration for phones. It is mainly used by devices to download corresponding configuration documents from the server which is using TFTP / FTP / HTTP / Figure 4.6.2-2 Manual auto provision HTTPS network protocol.
R28A/V Admin Guide AES Key (MAC): Used for the phone to decipher MAC-oriented auto provisioning configuration file (for example, file name could be 0c1105888888.cfg if phone’s MAC address is 0c1105888888). Note: AES should be configured only when configure file is ciphered with AES, otherwise left blank. Automatic Autop To display and configure auto provisioning mode settings. This auto provisioning mode is actually self-explanatory.
R28A/V Admin Guide 4.7.Log 4.7.1.Call Log Go to Phone - Call Log, users can see a list of call logs which have dialed, received or missed. Users can delete call logs from list. Figure 4.7.1 Call log 4.7.2.Door Log Go to Phone - Door Log, users can see a list of door logs which records card information and date. 4.7.3.System Log Go to Upgrade - Advanced to configure system log level and export system log file. System log level: From level 0 to 7.
R28A/V Admin Guide 4.7.4.PCAP Go to Upgrade - Advanced to start, stop packets capturing or to export captured packet file. Start: To start capturing all the packets file sent or received from phone. Stop: To stop capturing packets. Figure 4.7.
R28A/V Admin Guide Abbreviations ACS: Auto Configuration Server DNS-SRV: Service record in the Domain Name System Auto: Automatically FTP: File Transfer Protocol AEC: Configurable Acoustic and Line Echo Cancelers GND: Ground ACD: Automatic Call Distribution HTTP: Hypertext Transfer Protocol Autop: Automatical Provisioning HTTPS: Hypertext Transfer Protocol Secure AES: Advanced Encryption Standard IP: Internet Protocol BLF: Busy Lamp Field ID: Identification COM: Common IR: Infrared CPE: Cus
R28A/V Admin Guide PCAP: Packet Capture SIP: Session Initiation Protocol PNP: Plug and Play SNMP: Simple Network Management Protocol RFID: Radio Frequency Identification STUN: Session Traversal Utilities for NAT RTP: Real-time Transport Protocol SNMP: Simple Mail Transfer Protocol RTSP: Real Time Streaming Protocol SDMC: SIP Devices Management Center MPEG: Moving Picture Experts Group TR069: Technical Report069 MWI: Message Waiting Indicator TCP: Transmission Control Protocol NO: Normal Opene
R28A/V Admin Guide Contact us For more information about the product, please visit us at www.akuvox.com or feel free to contact us by Sales email: sales@akuvox.com Technical support email: techsupport@akuvox.com Telephone: +86-592-2133061 ext.7694/8162 We highly appreciate your feedback about our products.
