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Simon XT/XTi/XTi-5 LTE/IP Module | Installation Guide

Smoke Supervision: The Smoke Supervision setting (enables 200s smoke

alarm supervision between panel and smoke detectors) for XT version 1.6

and up, XTi version 1.7 and up, and XTi-5 is not compatible with the

Alarm.com LTE/IP module. This setting will be automatically disabled when

the module connects and should not be enabled at the panel. The default

supervision with the Smoke Supervision setting disabled is 1 hour.

Troubleshooting: Module Status Information

Module status information for verifying and troubleshooting module

connection status or errors can be found through the Interactive Services

menus on the XT, XTi, and XTi-5 panels. On Simon XT 1.3 & up, go to the

‘System Test’ → ‘Interactive Services’ → ‘LTE Module Status’ menu. On the

XTi and XTi-5, this information can be accessed through ‘Programming’ →

‘Interactive Services’ → ‘Module Status’.

See Table 1 below for potential module statues.

Table 1: LTE/IP module satuses

Idle

Most common state

Roaming

Roaming on partner network.

PowerSave Mode

AC Power is Down

Registering…

Same as 3 flashes on LED L1

Connection Error

Same as 4 Flashes on LED L1

Radio Error

Radio is not operating correctly, same as 5

flashes on LED L1

Server Error

Same as 8 flashes on LED L1

Connected

Currently talking to Alarm.com Servers

Connecting…

In the process of connecting to Alarm.com

Updating…

Updating Signal Level

In addition, some of the information can be retrieved on the Simon XT via

long key presses from the keypad. Press and hold the following panel keys

for 10 seconds to display the given information on the panel display. Most

messages are displayed for less than 30 seconds but can be cut short by

pressing the # Key for 10 seconds.

Table 2: LTE/IP module Statuses

1 Key

10-digit module serial number. This number is needed to create

the Alarm.com customer account.

2 Key

Module firmware version. (e.g. 4183a)

3 Key

Performs Phone Test

5 Key

Wireless signal strength level and module status or error, if any.

The panel will display bars for the signal level (0 to 5) and a

number (2 to 31) followed by the Mode it is in. (See “LTE/IP

module statuses” on Table 1).

6 Key

Battery voltage as read by the module, to two decimal places, and

the AC power status. (e.g. Battery: 6.79v, AC Power OK)

8 Key

LTE frequency used by the module: "High" = 1700MHz; "Low"

= 700 MHz.

Various Module States (Modes)

There are three module states, or modes, as described below:

Idle Mode. AC power is OK and the module is not currently talking to

Alarm.com.

PowerSave Mode. The module just powered up, AC power is down, or AC

power was recently restored and the battery is recharging. The module is

fully functional and will go into Connected Mode as soon as a signal needs to

be sent. Press and hold the 5 Key for 10 seconds to switch the module into

Idle Mode and update the signal level reading. The system will go into Idle

Mode every 2 hours to check for any incoming messages.

Connected Mode. The module is currently talking to Alarm.com. The

module stays in Connected Mode for at least four minutes after reporting

an event to Alarm.com, unless the 5 Key is pressed and held for 10 seconds,

which will cause the module to go back to Idle Mode.

Sleep Mode. The panel is not connected to AC power, or there is an AC

power failure, and the battery level is low. The module will connect to

Alarm.com to send a signal, but will otherwise draw almost no power.

Note: If the LTE/IP module is powered down for a short period of time,

buffered messages from Alarm.com may be received when module power is

restored.

Improving Wireless Signal Strength

Guidelines for optimal wireless signal strength:

•

Install the module above ground level, as high up as possible within the

structure.

•

Install the module near or adjacent to an outside-facing wall of the

structure.

•

Do not install the module inside a metal structure or close to large

metal objects or ducts.

•

Make sure to follow the antenna positioning guidelines that are

included with the antenna. Certain antennas must be oriented a specific

way in order to receive signals.

•

Upgrade the antenna. If using the 1/4 wave antenna included with the

LTE/IP module, upgrade to a remote cable antenna. Contact Alarm.com

technical support for antenna options.

As you make changes to the module location or antenna to improve signal

strength, request updated signal readings to verify changes. To request an

updated reading, press and hold the “5” key for 10 seconds on the XT or

press the ‘Refresh’ button in the “Module Status” menu on the XTi or XTi-5.

Table 3: Simon XT 1.3 and up Interactive Services Menu

Description

System Programming +

Installer Code

Scroll down to System Programming,

enter the Installer Code and press OK

- Interactive Services

Scroll up to Interactive Services and press

-- LTE Module Status

Scroll down through the various LTE

module information screens

--- Radio

Signal level, connection status, roaming

status, and errors (if any)

--- LTE Freq.

LTE frequency used by the module.

--- LTE Band

By default the module will choose the best

LTE band.

--- Battery

Current battery voltage and AC power

status

--- SN

Module serial number. Needed to create

or troubleshoot an Alarm.com account.

--- SIM card

IMSI number. Sometimes needed to

troubleshoot an account

--- Version

LTE module firmware version and sub-

version. Example: 4183a, where 4 = XT,

183 = module firmware version, a =

subversion (the label on the module will

say X183)

-- Z-Wave Setup

This menu is used to add, remove, and

troubleshoot Z-Wave devices and

networks. To control Z-Wave devices via

the Alarm.com website and smart phone

apps, you will also need to enable Z-Wave

services on the account.