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ADC-620T Module| Installation Guide

Connection Error

The module is registered on the cellular

network but cannot connect with

Alarm.com

Radio Error

Radio is not operating correctly

Server Error

If it persists, the account may have been set

up incorrectly

Connected

Currently talking to Alarm.com Servers

Connecting…

In the process of connecting to Alarm.com

Updating…

Updating Signal Level

In addition, some of the information can be retrieved via long key presses

from the keypad. Press and hold the following panel keys for 2 seconds to

display the given information on the panel display. Most messages are

displayed for less than 30 seconds but can be cut short by pressing the 0 Key

for 2 seconds.

Table 2: ADC-620T Module Statuses

1 Key

10-digit module serial number. This number is needed to

create the Alarm.com customer account.

2 Key

Module firmware version. (e.g. 187a)

3 Key

Initiate communication test.

5 Key

Wireless signal strength level and module status or error, if

any. The panel will display bars for the signal level (0 to 5)

and a number (2 to 31) followed by the Mode it is in. (See

“ADC-620T Module Statuses” on Table 1)

6 Key

Battery voltage as read by the module, to two decimal

places, and the AC power status. (e.g. Battery: 6.79v, AC

Power OK)

8 Key

Cellular frequency used by the module. The panel may also

specify the type of network available.

Various Module States (modes)

There are four module states, or modes, as described below:

Idle Mode. AC power is OK and the module is not currently talking to

Alarm.com.

PowerSave Mode. The module just powered up, AC power is down, or AC

power was recently restored and the battery is recharging. The module is

fully functional and will go into Connected Mode as soon as a signal needs to

be sent. Press and hold the 5 Key for 2 seconds to switch the module into

Idle Mode and update the signal level reading. The system will go into Idle

Mode every 2 hours to check for any incoming messages.

Connected Mode. The module is currently talking to Alarm.com. The

module stays in Connected Mode for at least four minutes after reporting

an event to Alarm.com, unless the 5 Key is pressed and held for 10 seconds,

which will cause the module to go back to Idle Mode.

Sleep Mode. The panel is not connected to AC power, or there is an AC

power failure, and the battery level is low. The module will connect to

Alarm.com to send a signal, but will otherwise draw almost no power.

Note: If the ADC-620T Module is powered down for a short period of time,

buffered messages from Alarm.com may be received when module power is

restored.

Note: If the ADC-620T Module is powered down for a short period of time,

buffered messages from Alarm.com may be received when module power is

restored.

Improving Wireless Signal Strength

Guidelines for optimal wireless signal strength:

• Install the module above ground level, as high up as possible within the

structure.

• Install the module near or adjacent to an outside-facing wall of the

structure.

• Do not install the module inside a metal structure or close to large metal

objects or ducts.

• Upgrade the antenna. Contact Alarm.com technical support for antenna

options.

As you make changes to the module location to improve signal strength, request

updated signal readings to verify changes. To request an updated reading, press

and hold the “5” key for 2 seconds.

Walking the Customer through New User Setup on the Web

This section describes how to help your customer set up their website

account, and only applies to customers on an interactive service plan with an

online account. (Skip this step for customers using the module for wireless

signaling only).

Before the customer can configure their website account, the Alarm.com

account for that customer must be created on the Dealer Site, and the

cellular module associated with the account must be installed successfully.

To log in and access their account, the customer can go to www.alarm.com

(or custom dealer website address) to complete the new subscriber setup

procedure.

The customer will need the following:

• The website login and temporary password include ed on the

Alarm.com Welcome Letter generated when the account was created

by the Dealer

• A list of their system sensors with corresponding zone IDs

• At least one phone number and e-mail address where notifications can

be sent

Note: At least one sensor must be learned into the panel to complete the

new subscriber setup. If not all sensors and touch screens were learned in

before powering up the module, an updated sensor list must be requested

by performing a cellular communications test or requesting an updated

equipment list

from the Dealer Site.

Interactive Menus

The “Interactive Services” menu can be used to access information

about the ADC-620T Module, install or remove Z-Wave devices and

configure or troubleshoot other interactive features. To enter the menu

press [*] [8] [Installer Code] [851]. Ensure the panel has already displayed

“Alarm.com Module OK” before attempting to enter Interactive Services.

The menu will time out after 20 minutes. Refer to Table 6 below for the

menu options.

Table 6: Neo Interactive Services Menu

Description

Installer Programming

Press [*][8] [Installer Code] [851] to enter

Interactive Services menu

- - Module Status

Scroll down through the various ADC-620T

Module information screens

- - - Radio

Signal level, connection status, roaming

status, and errors (if any)

- - - Cellular Freq.

Cellular frequency used by the module.

- - - Battery

Current battery voltage and AC power

status.