User Manual

Alcatel-Lucent Office Communication Solutions
3. OFFICE APPLICATIONS
Customer welcome applications
- Welcome provides an intelligent call distribution for small department
- Welcome Smart provides an intelligent call distribution for small call center
- Welcome Pro provides an intelligent call distribution for small and medium
call center with statistics
- Additional agents
- Additional supervisors
- Statistics services
Reference Disc EUR WPL
• Welcome software license 3EH03301AA CC30 890
- 5 simultaneous basic agents
- 8 agent groups
• 1 additional agent assistant on PC license 3EH03302AA CC30 200
- to complete to agent desktop for Welcome Pack or migration from release < R8
• Welcome Smart software license 3EH03301AB CC30 2800
- 5 agent desktops including a basic agent and agent assistant on PC
- 8 agent groups
- 1 supervisor console
• Welcome Pro software license ( HW: hard disk) 3EH03301AC CC30 8200
- 15 agent desktops (including basic agent and agent assistant on PC)
- 8 agent groups
- 1 supervisor console
- Statistic Manager
• 1 additional Agent Desktop license 3EH03303AA CC30 400
<R8 needs hard disk
From R8 up to 32
• 1 additional Supervisor license 3EH03138AA CC30 1250
For < R8, 1 max on Advanced unit, up to 4 on Premium
From R8 up to 8
• Statistics license for Welcome & Welcome Smart ( HW: hard disk) 3EH03145AA CC30 2125
• 6 party conference software license 3EH03225AA CC30 500
New
Misc.
New
New
Options for all packages
Welcome applications
Alcatel-Lucent OmniTouch Call Center Office
Alcatel-Lucent OmniTouch Call Center Office offers different packages :
be immediately and efficiently connected to the most appropriate person or service.
and additional flexible options are available:
New
New
A professional solution for managing distribution of incoming calls. It allows every call to
Call center functions to provide professional call distribution service
Greeting & Productivity Applications
Conferencing
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