Datasheet

Alcatel-Lucent OpenTouch
TM
Suite for SMB
3. Applications
Customer welcome applications
-
Welcome
provides an intelligent call distribution for small department
and additional flexible options are available:
- Additional
Agents
- Additional
Assistant
- Additional
Desktop
(Agent + Assistant)
- Additional S
upervisors
-
Statistics
services
In addition a special Price is available for Agents and Desktops in segment of 15-32 agents
Reference Disc EUR WPL
• Smart Call Routing software license 3EH03343AA CC30 600 €
- Multi-criteria for routing (CLI, DDI, Code…)
- 10 day/time planners
OmniTouch Call Center Office + Smart Call Routing Pack
• OmniTouch Call Center Office and Smart Call Routing Pack 3EH07751AA CC30 1 200 €
- 5 simultaneous basic agents
- 8 agent groups
- Multi-criteria for routing (CLI, DDI, Code…)
- 10 day/time planners
• Welcome software license 3EH03301AA CC30 890 €
- 5 simultaneous basic agents
- 8 agent groups
• 1 additional Basic Agent license 3EH03318AA CC30 300 €
<R8 needs hard disk
From R8 up to 32
• 1 additional Agent Desktop license 3EH03303AA CC30 400 €
<R8 needs hard disk
From R8 up to 32
• 1 additional agent assistant on PC license 3EH03302AA CC30 200 €
• 1 additional Basic Agent license UPPER segment 3EH07691AA CC30 200 €
<R8 needs hard disk
From R8 up to 32
• 1 additional Agent Desktop license UPPER segment 3EH07692AA CC30 270 €
<R8 needs hard disk
From R8 up to 32
• 1 additional Supervisor license 3EH03138AA CC30 1 100 €
For < R8, 1 max on Advanced unit, up to 4 on Premium
From R8 up to 8
• Statistics license for Welcome & Welcome Smart ( HW: hard disk) 3EH03145AA CC30 1 275 €
• 6 party conference software license
3EH03225AA
CC30
500
€
Conferencing
Alcatel-Lucent OmniTouch Call Center Office offers a single package :
Options
A professional solution for managing distribution of incoming calls. It allows every call to
Greeting & Productivity Applications
Call center functions to provide professional call distribution service
Welcome applications
Alcatel-Lucent Smart Call Routing
Alcatel-Lucent OmniTouch Call Center Office
be immediately and efficiently connected to the most appropriate person or service.
Misc.
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