Alcatel 4610 IV Release 3.
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Table of Contents 1 2 3 Introduction 1.1 How to Use the Manual 7 1.2 The Presentation Principle 8 1.3 The System Administrator 9 Helpful Terms 13 Feature List 16 Administration 17 3.1 3.2 3.
Function for 'Non Existing Mailbox' Record 'Good Bye Announcement' 'Select Language' Question FAX Switch Modify Closing Hours Menu Copy Opening Hours Menu 56 58 59 60 61 62 3.4 Infobox/Audiotex Modify Infobox Record Infobox Modify Function Delete Infobox 63 64 65 66 68 3.
4 5 Voice Mail Functions 96 4.1 General Hints Play Back Control Recording Control 98 99 100 4.
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1 Introduction By covering voice processing requirements, the Alcatel 4610 IV helps the customers of small and medium enterprises to get out more of their business - especially with regard to the areas "Greeting", and "MobilĆ ity". These specific solutions are called applications.
1.2 The Presentation Principle The following presentation principle is used in this guide. Name of the option Explanation of the option Description box Description of the maĆ nipulation Useful hints Technical details Icons in the description box on the leftĆhand side are representing the required manipulations or system actions. Press or dial Record Call Listen Message waiting Hang up Password Open the mailbox Enter administration menu Keys to be pressed are represented by e.g. <1>.
1.3 The System Administrator To be system administrator is a very responsible task. A high percentage of good acceptance of the system by the customer as well as by your own organization lies in your hands. Here are some hints to give you a good start: Voice Mail and Voice Messaging: • When the system was set into operation the first time: Standard Mailbox - Make sure that all users have their user guide available. - Organize a common user training.
Technical details: Plug and Phone functionality, available in Alcatel Office release 320A, creates automatically standard mailbox for each installed subscriber set. Therefore, the mailbox owner has just to enter a password and to record his name to setup his mailbox . See clause 3.5 (page 69) and page 104. - Explain how the diversion to the mailbox can be activated/ deactivated.
- If the Alcatel 4610 IV is integrated in an Alcatel Office PBX reĆ lease 320A for hotel applications the mailbox password and the language of the voice guidance is allocated during checkĆ in procedure. If the language is not persistent the 'Primary LanĆ guage' is taken as default. The mailbox number is identical to his room telephoneĆnumĆ ber. A password is necessary for direct outward dialling as well as for consultation of his mailbox from outside his room.
- Record the menus of your application with a friendly and welĆ coming voice. In order to ensure best results of voice quality never use hands-free during recording of voice prompts. People will remind the menu option better, when it starts with the service first and the appropriated key at the end of the opĆ tion. Example: '...for the order department, press <2>.' - Promote also internal information services like: training departĆ ment, medical service, pension fund, etc.
2 Helpful Terms Broadcast You can use the number 000 to send ('broadcast') a message to all subscribers of the application. All installed and initialized mailboxes are included automatically. Consultation You can open your mailbox to listen to new and/or archived messages. Control functions Play back control: You can replay, rewind 10 seconds, forward 10 seĆ conds, pause, go to the beginning or to the end of the recording whenever listening to a recording (voice mail or infobox).
Language Mailbox An external caller and the mailbox owner can select their preferred operation language of the voice meĆ nus, depending on the installation. Standard Mailbox A mailbox is dedicated to an owner. It bears the owner's recorded name and welcomes the caller with a personal recorded greeting. Messages can be left in the mailbox. Only the owner can consult the mailbox and act on his messages.
Office environment The mailbox is installed using the administration menu. During first consultation the name must be recorded and a password entered. Name and passĆ word can't be changed by the owner. The password must only be used for remote consultation. Message receipt You can check whether the message, you have sent to a subscriber, has been listened to. Message reply Subscribers can send the response to a voice message directly into the sender's mailbox.
Feature List Archive messages Automated Attendant Broadcast Change of password Check receipt of message Dial by name Distribution lists FAX-Switch Infoboxes/Audiotex Information service (Internal) Listen to new messages Listen to archived messages Notification Mailbox (StandardĆ, GuestĆ and Answer Only Mode) Multi-lingual: Mailbox, Automated Attendant, Infoboxes/Audiotex, InĆ formation service (Internal) (not generally available) Personal greeting Play back control, recording control Read SW-Version Record
3 Administration 3.1 General Hints These functions help to administrate easily the Alcatel 4610 IV by voice guided communication. The communication between the administrator and the administration menu is based on inputs via the keys of a multi frequency telephone key pad and voice announcements of the administration menu. Every input is confirmed with a voice announcement. Correct inputs will let you continue. When a input can't be accepted of some reasons, the administration menu will ask for a new input.
Entering Menu the Administration The administration menu provides a selection of administrative paraĆ meters to create and maintain the Alcatel 4610 IV. Phone number of Alcatel 4610 IV Dial the phone number of the Alcatel 4610 IV. The number depends on the usage and can be: a) Either the number of the operator group (if the Alcatel 4610 IV is part of an operator group) or b) System number of the Alcatel 4610 IV.
3.
Automated Attendant menu MODIFY MAIN MENU 1 RECORD MAIN MENU 2 RECORD COMPANY GREETING 3 SUBMENU HANDLING 4 CHANGE DEFAULT FUNCTION 5 CHANGE "SHORT CUT" 6 CHANGE OPERATOR'S NUMBER 7 ENABLE/DISABLE "PRESS STAR" QUESTION 8 CHANGE TRANSFER TYPE 9 FUNCTION FOR 'NON EXISTING MAILBOX' 0 20 SUBMENU 1 SUBMENU 2 SUBMENU 3 SUBMENU 4 SUBMENU 5 MODIFY SUBMENU 1 SUBMENU 6 RECORD SUBMENU 2 SUBMENU 7 SUBMENU 8 SUBMENU 9 SUBMENU 0 20
Change of Administrator Password The administrator password must be changed to protect the Alcatel 4610 IV from misuse. 9 # Enter administration menu Enter the administration menu. Change administrator password Press <9> for 'Change administrator password'. Enter new password Enter the new password. Confirm Press <#> to confirm. The number of digits for the password must be four. ! 21 - Don't forget the administrator password.
Set Time and Date Set the Alcatel 4610 IV to the actual time and date. Enter administration menu Enter the administration menu. 8 Time and date Press <8> for 'Time and date'. 1 Set time Press <1> for 'Set time'. # Enter hour and minutes Enter two digits for the hour and two digits for the minutes. # Confirm Press <#> to confirm. 2 Set date Press <2> for 'Set date'. Enter day, month and year Enter two digits for the day, two digits for the month and two digits for the year.
Set Time and Date (continue) Technical details: Time Hours: Two digits from 00 to 23, Minutes: Two digits from 00 to 59, Example: 8 o'clock in the morning. Enter: 0, 8, 0, 0. 2 o'clock in the afternoon Enter: 1, 4, 0, 0.
Define Opening Hours Define the requested schedule. For the following combinations one or two ranges are possible: for each day of the week for all days of a week for working days (Mon.-Fri.) for the weekend (Sat., Sun.) Enter administration menu Press <8> for 'Time and date'. 8 # Time and date 3 Define opening hours Press <3> for 'Define opening hours'.
Define Opening Hours (continue) Examples for the range One range Two ranges Enter start time 1 08:00 08:00 Enter end time 1 12:00 12:00 00:00 13:00 00:00 18:00 Enter start time 2 Enter end time 2 All day open All day closed Enter start time 1 00:00 00:00 Enter end time 1 24:00 00:00 Technical details: Hours: Two digits from 00 to 23, In case of 'end time 1' also 24 is accepted. Minutes: Two digits from 00 to 59, Example: 8 o'clock in the morning. Enter: 0, 8, 0, 0.
Select Language The administrator can select the language for the following recordings of - AA (Automated Attendant) Good-bye Infoboxes/Audiotex Outgoing call notifications. Default, when entering administration menu, is the primary language. Before recording of one of the above mentioned announcements the administrator has first to choose in the 'Select language' menu the desired language. Then, without leaving the administration menu, the recording of e.g.
Select Language (continue) 5 # Enter administration menu Enter the administration menu. Select language Press <5> for 'Select language'. Enter number Enter the number of the selected language. Selecting the language does not affect the lanĆ guage of the administraĆ tion menus. Technical details: The default language, when entering the administration menu, is the primary language. This option is not announced: - When the Alcatel 4610 IV supports just one language. ! 27 Not generally available.
Switch Opening/Closing Hours This option provides a manual switch between opening and closing hours menu of Alcatel 4610 IV at any time. Basically the switch between opening hours and closing hours depends on the defined time schedule of the opening hours (see chapter 'Define opening hours) When the opening/closing hours have been switched manually and afterwards the 'Defined opening hours' time Alcatel 4610 IVcurs, the manually activated switch-over is cancelled.
Enter the administration menu *) *) For details see 'Entering the administration menu' Phone number of the Alcatel 4610 IV # Start consultation 0 Administration mailbox number Password Define opening hours Change administrator password 9 Change administrator password 8 Time and date 3 Define opening hours Enter new password Select day of the week Set time and date 1 Sunday 8 Time and date 2 Monday 1 Set time 3 Tuesday 4 Wednesday 5 Thursday 6 Friday 7 Saturday 8 All days of a
3.3 Automated Attendant The following chapter explains the functions of the Automated AttenĆ dant. All terms which represent configuration parameters are printed bold. This should make it easier for you to remember when you listen to the spoken menus. What is an 'Automated Attendant'? The 'Automated Attendant' welcomes the caller with the 'company greeting' and 'transfers' the caller dependent on his choice to the apĆ propriate destination.
Which menu functions can be selected Out of the following functions can be selected.
Automated Attendant: Modify Opening Hours Menu This option provides to define or modify the functions of the main menu, which can be selected by callers during opening hours. Enter administration menu Enter the administration menu. 7 Automated Attendant Press <7> for 'Automated Attendant'. 1 Opening hours menu 1 Modify main menu Press <1> for 'Opening hours menu' (Note: see also 'Closing hours menu'). Enter digit key Press <1> for 'Modify main menu'.
List of Main Menu Functions Number 1 2 3 and ext. no. or abbreviated dialling code 4 5 and infobox number 6 7 and mailbox number 33 Function Not used: The application ignores the digit. Free dialling: The caller is asked to enter the extension number of the desired subscriber or an abbreviated dialling code (see 'Transfer to trunk'). Transfer to extension: The caller is connected to a predefined extension or to an abbreviated dialling code (see 'Transfer to trunk').
Example Description: This example shows how to create a simple Automated Attendant application. What is intended to establish is the following: When a caller reaches the main menu he can choose - Transfer to an extension, Transfer to a submenu, Free dialling to extension numbers, Mailbox Operator Mrs. Braun 1 Transfer to extension 101 Delivery Dept.
Example for announcement of the Automated Attendant Call at Fulgor Delivery & Co 1 2 3 4 5 6 7 8 9 0 # Company greeting (individual announcement, see page 39) Welcome, you are connected to the Automated Attendant of Fulgar Delivery & Co. 'Press star' question (fixed announcement, see page 53) Please press < >. OPTIONAL * 'Select language' question (individual announcement, see page 59) Thank you. If you prefer another language than English, press <1> for French or <2> for German.
Transfer to Trunk 'Transfer to trunk' respectively 'Trunk to trunk connection' via the AutoĆ mated Attendant can be made using the function 'Free dialling' or 'Transfer to predefined extension' in combination with the PBX feature abbreviated dialling. Due to the fact that the Alcatel 4610 IV supports only a maximum of 4Ćdigits dialling the external number must be defined as abbreviated dialling code in the Alcatel Office PBX.
Automated Attendant: Record Main Menu This option provides to record the announcement of the main menu of the Automated Attendant. As long as no individual main menu is recorĆ ded the system announces an "artificially composed" menu. This announcement corresponds to the choices defined for the main menu. For Multi-lingual recording see "Select language".
Hints for recording the main menu It is recommended to consider the sequence of the proposed choices of the announcement. Put probably most frequently used choices on the beginning. Build the sentences so that the key which need to be pressed is menĆ tioned at the end. Write down the text and check if the text is clear for the caller. Do not announce too many options. What improves the quality of the recording? - Make sure that the room in which you are recording has no echoes.
Automated Attendant: Record Company Greeting This option provides to record the company greeting. Enter administration menu 7 Automated Attendant 1 Opening hours menu 3 Record company greeting 3 Delete an existing anĆ nouncement Record announcement Finish recording # # 1 Replay or * Delete and re-record Confirm Enter the administration menu. Press <7> for 'Automated Attendant'. Press <1> for 'Opening hours menu' (or <2> for 'Closing hours menu'). Press <3> for 'Record company greeting'.
Example Description: A personalised company greeting shall be recorded for the 'Opening hours menu'. Text: Welcome, you are connected to the Automated Attendant of Fulgor Delivery & Co. Operation: - Enter the administration menu. - Press <7> for 'Automated Attendant.' - Press <1> for 'Opening hours menu'. - Press <3> for 'Record company greeting'. - Record the text. - Press <#> when you have finished. You want to check the announcement: - Press <1> for 'Replay'.
Automated Attendant: Modify Submenu This option provides to define or modify the functions of the submenus. Enter administration menu 7 Automated Attendant 1 Opening hours menu 4 Submenu handling Enter number of submenu 1 Modify submenu Enter digit key Enter function # Confirm Enter the administration menu. Press <7> for 'Automated Attendant'. Press <1> for 'Opening hours menu' (or <2> for 'Closing hours menu'). Press <4> for 'Submenu handling'. Enter number of sub-menu <1-0>.
List of Submenu Functions Number 1 Not used: The application ignores the digit. 2 Free dialling: The caller is asked to enter the extension number of the desired subscriber or an abbreviated dialling code (see 'Transfer to trunk'). 3 and ext. no. or abbreviated dialling code 4 5 and infobox number 6 7 and mailbox number 8 42 Function Transfer to extension: The caller is connected to a predefined extension or to an abbreviated dialling code (see Trunk to trunk).
Modify Submenu Submenus help the caller to access the desired point in a clearly guided way, especially if more than 6 choices are offered to external callers. When the caller has selected in the main menu one proposed function the submenu can offer another ten choices, (digit 0 to 9). The handling to set up a submenu is similar to that of the main menu. Allocate one function out of the 'list of submenu functions'.
Record Submenu This option provides to record the announcement for the submenu. Multi-lingual recording: See "Select language". Enter administration menu 7 Automated Attendant 1 Opening hours menu 4 Submenu handling Enter number of submenu 2 Record submenu 3 Delete an existing announcement Record announcement # # Finish recording 1 Replay or * Delete and re-record Confirm Enter the administration menu. Press <7> for 'Automated Attendant'.
Example Description: The announcement for the submenu shall be recorded. Text: Thank you for calling our delivery department. To discuss special delivery arrangements with our Mr. Miller, press <1>. To leave your preferred delivery date in our mailbox, press <2>. To get information about our truck routes, press <3>. Configuration: - Enter the administration menu. - Press <7> for 'Automated Attendant'. - Press <1> for 'Opening hours menu'. - Press <4> for 'Submenu handling'. - Press <2> for submenu 2.
Change Default Function This option provides to change the default function of the Automated Attendant (different for opening and closing hours). Enter administration menu 7 Automated Attendant 1 Opening hours menu 5 Change default function Enter function # Confirm Enter the administration menu. Press <7> for 'Automated Attendant'. Press <1>for 'Opening hours menu' (or <2> for 'Closing hours menu'). Press <5> for 'Change default function'. Enter the digit of the desired function.
List of Default Functions Number 1 2 3 and ext. no. or abbreviated dialling code 4 5 and infobox number 6 7 and mailbox number 8 Function Not used: The application plays the 'Good bye announcement' and releases the call. Free dialling: The caller is asked to enter the extension number of the desired subscriber or an abbreviated dialling code (see 'Trunk to Trunk'). Transfer to extension: The caller is connected to a predefined extension or to an abbreviated dialling code (see 'Trunk to Trunk').
Short Cut This option provides to define or modify the function of the 'short cut' (different for opening and closing hours). Enter administration menu Enter the administration menu. Press <7> for 'Automated Attendant'. 7 Automated Attendant 1 Opening hours menu 6 Change 'short cut' Press <1> for 'Opening hours menu' (or <2> for 'Closing hours menu'). Enter function Press <6> for change 'Short cut'. Confirm Enter number of the desired function. # Press <#> to confirm.
List of 'Short Cut' Functions Number 1 Not used: The main menu is reached. 2 Free dialling: The caller is asked to enter the extension number of the desired subscriber or an abbreviated dialling code (see 'Trunk to Trunk'). 3 and ext. no. or abbreviated dialling code 4 5 and infobox number 6 7 and mailbox number 8 49 Function Transfer to extension: The caller is connected to a predefined extension or to an abbreviated dialling code (see 'Trunk to Trunk').
Common Mailbox The Common Mailbox is a standard mailbox defined for the functions 'Short Cut', 'Default Function for the Automated Attendant' or 'Function for Non Existing Mailbox'. If no personal greeting is recorded the'Common Mailbox AnnounceĆ ment' is played. Example - Create mailbox 199 Access to mailbox 199 and program a password XXXX. Do not personalise the 'Name' and 'Greeting' In 'Automated Attendant' menu, program 'Default function' as mailbox 199.
Automated Attendant: Operator's number This option provides to define or modify the extension number of the operator (can be different for opening and closing hours). Enter administration menu Press <7> for 'Automated Attendant'. 7 Automated Attendant 1 Opening hours menu Press <1> for 'Opening hours menu' (or <2> for 'Closing hours menu'). 7 Change operator's number Press <7> for 'Change operator's number'. Enter extension number Enter the extension number. Confirm Press <#> to confirm.
Operator's number It is necessary to define the extension number of the operator for the function 'transfer to operator'. ! Do not use the access code of the operator's group to avoid re-routing to the Automated Attendant. Enter the extension number of the person who is answering calls. This ensures that a caller gets 'human' assistance (e.g. caller who has a rotary phone only). Example Description: The operator's number should be changed to '111'. Configuration: - Enter the administration menu.
Automated Attendant: 'Press Star' Question This option enables or disables the function 'Press star'. Enter administration menu Enter the administration menu. Press <7> for 'Automated Attendant'. 7 Automated Attendant 1 Opening hours menu Press <1> for 'Opening hours menu' (or <2> for 'Closing hours menu'). 8 Enable/disable 'Press star' question Press <8> for enable/ disable 'Press star' quesĆ tion. Announcement of the new status. The new status is announced.
Automated Attendant: Change Transfer Type This option provides to change the transfer type of a call to an extenĆ sion. Enter administration menu 7 Automated Attendant 1 Opening hours menu 9 Change transfer type Enter number # 54 Confirm Enter the administration menu. Press <7> for 'Automated Attendant'. Press <1> for 'Opening hours menu' (or <2> for 'Closing hours menu'). Press <9> for 'Change transfer type'. Enter the number. appropriate Press <#> to confirm.
List of Transfer Types Number 1 2 3 Function Blind transfer: This means that the application transfers the call indeĆ pendent of the state of the "transferred to" party, i.e. the "transferred to" party may be idle or busy. Semi-supervised transfer: This means that the Automated Attendant transfers the call only to an idle party. In case of busy or wrong number, the caller is informed about this and returned to the Automated Attendant main menu.
Function for 'Non Existing Mailbox' This option changes the function for a 'Non Existing Mailbox'. This funcĆ tion is executed in case of : - diversion to voicemail but corresponding mailbox is not installed or personnalised - corrupt mailbox number .
List of Functions for 'Non ExistĆ ing Mailbox' Number 1 2 3 and ext. no. or abbreviated dialling code 4 5 and infobox number 6 7 and mailbox number 8 57 Function Not used: The application plays the 'Good bye announcement' and releases the call. Free dialling: The caller is asked to enter the extension number of the desired subscriber or an abbreviated dialling code (see 'Trunk to Trunk').
Automated Attendant: Record 'Good Bye Announcement' This option provides to record a good bye announcement. The AutoĆ mated Attendant plays the 'Good bye announcement' before the call is released. Multi-lingual recording: See "Select language". Enter administration menu 0 Miscellaneous 1 Record 'Good bye announcement' 3 Delete an existing announcement Record announcement # # Finish recording 1 Replay or * Delete or re-record Confirm Enter the administration menu.
Automated Attendant: 'Select Language' Question This option enables or disables the 'Select language' question. Enter administration menu Enter the administration menu. 0 Miscellaneous Press <0> for 'Miscellaneous'. 3 Enable/disable 'Select language' question Press <3> for enable/ disable 'Select language' question. Technical details: The default configuration is: OFF Only available in multi-lingual systems.
FAX Switch This option defines the extension number of the FAX machine, which serves for both, the opening and closing hours menu. Enter administration menu Enter the administration menu. Press <0> for 'Miscellaneous'. 0 Miscellaneous 4 Define FAX number Press <4> for 'Define FAX number'. Enter the number Enter the number. Confirm Press <#> to confirm. # Technical details: - The entered number can be: an extension number, a hunting group number or an abbreviated dialling code (max.
Automated Attendant: Modify Closing Hours Menu This option defines or modifies the functions of the main menu which can be selected from the callers during closing hours. Enter administration menu Enter the administration menu. 7 Automated Attendant Press <7> for 'Automated Attendant'. 2 Closing hours menu Press <2> for 'Closing hours menu'.
Automated Attendant: Copy Opening Hours Menu This option copies the opening hours menu to the closing hours menu. If the closing hours menu is similar to the opening hours menu, it can be copied and slightly adapted. Enter administration menu Enter the administration menu. 7 Automated Attendant Press <7> for 'Automated Attendant'. 3 Copy opening hours menu Press <3> for 'Copy opening hours menu'. What will be copied? - 62 The main menu definition (including the announcement).
3.4 Infobox/Audiotex The infobox can be used as - Internal Information Service - External Infobox and as - Audiotex Information Service 5 infoboxes (number 46 to 50) are predefined for that service and canĆ not be used in the Automated Attendant. All 5 infoboxes are concateĆ nated. Recording of the information is done by the system administraĆ tor. External Infobox 45 infoboxes (number 1 to 45) are accessible to external callers.
Modify Infobox This option modifies the following infobox parameters: - Record infobox announcement, - Change 'end of text' function, - Delete an infobox. Enter administration menu 4 Modify infobox Enter infobox number Announcement of: - infobox number, - Recorded text, - 'End of text' function. Enter the administration menu. Press <4> for 'Modify infobox'. Enter the infobox number or press <#> to step through all existing infoĆ boxes. Announcement of current infobox parameters.
Modify Infobox: Record Infobox This option records the announcement for an infobox. For Multi-lingual recording see "Select language". Enter administration menu 4 1 Enter the infobox numĆ ber. Enter infobox number Press <1> for 'Record infobox'. Record infobox Record the announceĆ ment. - Press <3> to delete an existing announcement and use the default announcement. Press <#> to finish recording. - Press <1> to replay your recording. - Press <*> to delete and re-record the announcement.
Modify Infobox: Modify Function This option modifies the 'end of text' function of the infobox. Enter the administration menu. Enter administration menu 4 Modify infobox Enter infobox number 2 # 66 Modify 'end of text' function Press <4> for 'Modify infobox'. Enter the infobox numĆ ber. Press <2> for 'Modify function'. Enter number of the desired function. Enter function Press <#> to confirm.
List of 'End of Text' Functions Number 1 2 3 and ext. no. or abbreviated dialling code 4 5 and infobox number 6 7 and mailbox number 8 Function Not used: Return to the menu (main- or submenu). Free dialling: The caller is asked to enter the extension number of the desired subscriber or an abbreviated dialling code (see 'Trunk to Trunk'). Transfer to extension: The caller is connected to a predefined extension or to an abbreviated dialling code (see 'Trunk to Trunk').
Modify Infobox: Delete Infobox This option deletes an infobox. Enter administration menu 4 Modify infobox 3 ! Enter the administration menu. Press <4> for 'Modify infobox'. Enter infobox number Enter the infobox numĆ ber. Delete Press <3> for 'Delete infobox'. When an infobox is deleted, no checks are done. The infobox announcement is deleted but the funcĆ tion remains unchanged. Example Description: Delete infobox 1. Configuration: - Enter the administration menu.
3.5 Mailbox Administration This chapter explains all options necessary to administrate mailboxes. Mailboxes can be installed all at the same time or individually when they are required. Mailbox Mode: The Alcatel 4610 IV provides the following mailbox modes: Standard Mode The Standard Mode can be switched to Answer Only Mode or Guest Mode. Guest Mode 'Office' environment: The Guest-Mode mailbox must be installed as Standard-Mode mailbox and then switched to Guest Mode.
Function Record mailbox name Personal greeting Greeting 1,2,3 Select language Notification Password Distribution list Listen to messages Play back controls: Replay Archive Delete Timestamp Send a copy Reply Rewind Pause Forward Send a message Check receipt Internal information Service Broadcast Answer Only Mode Recording controls Audiotex Standard Mode x x x 1) x x x x x x x x x x x x x x x x x x x x x Guest Mode x 2) 3) x x x x x x x x x 1)+2) Not generally available 2) Hotel: allocated during check-in
Install Mailbox This option enables you to install a mailbox instandard mode. 2 Enter administration menu Install mailbox # Enter the mailbox number Confirm Enter the administration menu. Press <2> for 'Install mailbox'. Enter the number of the mailbox. Press <#> to confirm. When you press the hash key, the Alcatel 4610 IV confirms the installation of the new mailbox and asks you to enter another mailbox number. You can continue.
Modify Mailbox This option provides to: - 3 # Reset the password Change the notification type Delete the mailbox Enable/disable answer only mode Switch standard/guest mode Enter administration menu Enter the administration menu. Modify mailbox Press <3> for 'Modify mailbox'. Enter mailbox number Enter the mailbox number. You can either enter a mailbox number, when you intend to modify a single mailbox, or you can press <#> and the Alcatel 4610 IV starts with the first mailbox.
Modify Mailbox: Reset the Password The administrator can reset the personal password for a mailbox. Enter administration menu 3 1 Enter the administration menu. Modify mailbox Press <3> 'Modify mailbox`. Enter mailbox number Enter the mailbox number. Reset password Press <1> for 'Reset password'. When the subscriber opens his mailbox, he is asked for his new passĆ word. Message waiting will be switched on as reĆ minder for the mailbox owner.
Modify Mailbox: Change Notification Type The notification option informs the mailbox owner when a new message has arrived by initiating an (outgoing) call. 3 Enter administration menu Enter the administration menu. Modify mailbox Press <3> for 'Modify mailbox'. Enter mailbox number Change notification type 2 1 No notification 2 Signalling only 3 Access to mailbox Enter the mailbox number. Press <2> for 'Change notification type'. Select the appropriate notification type.
Modify Mailbox: Delete Mailbox This option deletes a installed mailbox. Enter administration menu 3 3 ! 75 Enter the administration menu. Modify mailbox Press <3> for 'Modify mailbox'. Enter mailbox number Enter the mailbox number. Delete the mailbox Press <3> for 'Delete the mailbox'. If a mailbox is deleted, no checks are done. All mails, the recorded name and greetings are deleted. If a guest mailbox of a hotel application is deleted the time-out of at least 1 hour is not active.
Modify Mailbox: Enable/Disable Answer Only Mode This option determines whether a mailbox can receive voice messages after having heard the personal greeting. Enter administration menu 3 4 Modify mailbox Enter the administration menu. Press <3> for 'Modify mailbox'. Enter mailbox number Enter the mailbox number. Enable/disable answer only mode Press <4> for 'Enable/ disable the answer only mode' of the mailbox.
Modify Mailbox (continue) Example Description: The answer only mode for mailbox 201 should be set to OFF (disabled). Thus callers can leave a message in the mailbox. Operation: Enter the administration menu Press <3> for 'Modify mailbox' 3 2 0 1 Enter the mailbox number e.g. <201> The Alcatel 4610 IV announces: - Mailbox number - Name of the mailbox owner - Notification type - Setting of 'Answer only mode'. (e.g.
Modify Mailbox: Switch Standard/Guest Mode This option provides to switch between standard and guest mode of a mailbox. Enter administration menu 3 5 Modify mailbox Enter the administration menu. Press <3> for 'Modify mailbox'. Enter mailbox number Enter the mailbox number. Switch standard/guest mode Press <5> for 'Switch standard/guest mode'. You can toggle between standard mode and guest mode.
Record Notification Announcement This recorded announcement replaces the default announcement. For multi-lingual recording see "Select language". Enter administration menu 0 Miscellaneous 2 Record notification announcement 3 Delete an existing announcement Record the announcement # Finish recording 1 * # Replay or Delete and re-record Confirm Enter the administration menu. Press <0> for 'Miscellaneous'. Press <2> for 'NotificaĆ tion announcement'.
Distribution List A distribution list is a convenient means to send a message to a number of persons. The persons, who are part of the list can be defined by a subscriber or by the administrator. The subscriber can record a name for this distribution list and the Alcatel 4610 IV automatically allocates a number to the list. This number can be entered instead of a mailbox number, when the Alcatel 4610 IV asks for the destination mailbox number.
Create Distribution List This option provides the administrator to create new distribution lists. Enter administration menu 6 Distribution list 2 Create a new list Record name of the list # Finish recording 1 # Replay or Delete and re-record Confirm Enter destination mailbox number * # Delete and re-enter Confirm Enter next destination mailbox number 81 # Confirm * Terminate Enter the administration menu. Press <6> for 'Distribution list'. Press <2> for 'Create a new list'.
Listen/Modify Distribution List The administrator can listen/modify all distribution lists. 6 1 Enter administration menu Enter the administration menu. Distribution list Press <6> for 'Distribution list'. Listen/modify a distribution list Press <1> for 'Listen or modify a distribution list'. Enter 3 digits for a list number or # for all distribution lists Enter the list number.
Broadcast This option needs no administration. It is used to send ('broadcast') a message to all installed and initialised mailboxes. The destination mailbox number for broadcast is 000.
Enter the administration menu *) Phone number of Alcatel 4610 IV # Start consultation 0 Administration mailbox *) For details see 'Entering the administration menu' Password 2 Install mailbox Enter mailbox number # 3 Modify mailbox 0 Enter mailbox number 2 Miscellaneous Record notification announcement Distribution list 6 Distribution list 1 Listen/Modify Distribution list 2 Create Distribution list Confirm 1 Reset password 2 Change notification type 3 Delete mailbox 4 Enable
3.6 Statistics The statistic option of the Alcatel 4610 IV is intended to enable - User (i.e. person in charge of system administration at customer's site) - Maintenance staff (i.e. Alcatel or distributor technician) to gather information on load situation and characteristics of usage. Based on this information conclusions regarding - The degree of customer/user service and - Required modifications of the current Alcatel 4610 IV applications can be done.
This option provides to gather the following statistic information: Characteristics of usage: - Mailbox-Statistics - Automated Attendant-Statistics - Infobox-Statistics Load situation: - System Utilisation-Statistics - Largest Mailboxes-Statistics and to - Clear Statistics Counters Technical details: After entering the 'Read Statistics' menu the Alcatel 4610 IV informs since when the statistics data are collected.
Mailbox - Statistics This option provides two counters per mailbox: - Mailbox reached Counts how often a mailbox was reached and the caller listens to the greeting, independent if a message was left or not. - Message left Counts how often a messages was left after listening to the greeting of the mailbox. Enter the administration menu. Enter administration menu 0 Miscellaneous 9 Read Statistics 1 Mailbox counters Enter Mailbox number Mailbox counters Press <0> for 'Miscellaneous'.
Infobox - Statistics This option provides one counter per infobox: - Listened to Infobox counter How often an infobox is reached Enter administration menu 0 9 2 Miscellaneous Press <0> for 'Miscellaneous'. Read Statistics Press <9> for 'Read Statistics'. Infobox counters Press <2> for 'Infobox counters'. Enter Infobox number Enter the Infobox numĆ ber or press <#> to reĆ view all of them. Infobox counters 88 Enter the administration menu.
Clear Statistics Counters This option clears all statistic counters. Enter administration menu Enter the administration menu. 0 Miscellaneous Press <0> for 'Miscellaneous'. 9 Read Statistics Press <9> for 'Read Statistics'. 3 Clear counters Press <3> for 'Clear counters'. # Confirm Press <#> to confirm. ! Clears all statistic counters ! Technical details: Also power up and power failure cause a counter reset.
Automated Attendant - Statistics This option provides the following counters for the opening and closing hours of the Automated Attendant : - Number of calls - Total call duration - Number of failed calls (i.e. calls reaching the Automated Attendant default function). Enter administration menu 0 Miscellaneous Press <0> for 'Miscellaneous'. 9 Read Statistics Press <9> for 'Read Statistics'. 4 Automated Attendant Press <4> for 'Automated Attendant'.
System Utilisation - Statistics This option checks each full hour the free voice memory and the total seizure duration. Enter administration menu Enter the administration menu. 0 Miscellaneous Press <0> for 'Miscellaneous'. 9 Read Statistics Press <9> for 'Read Statistics'. 5 System utilisation Press <5> for 'System utilisation'.
Example Example of an announcement: February 23rd: 8 o'clock free memory, seizure duration, 9 o'clock free memory, seizure duration, . . 23 o'clock free memory, seizure duration, . . . February 28th: 0 o'clock free memory, seizure duration, . . 23 o'clock free memory, seizure duration, March 1st: 0 o'clock free memory, seizure duration; Current free voice memory: . . minute(s).
System Utilisation - Statistics (continue) Playback options: The statistics history starts either 7 days before or with the point of counter -reset: 7 Step back in history by one day 9 0 # step forward in history by one day go to end (announceĆ ment of current free voice memory) step forward in history by one hour To have an overview on the current system load, each full hour a check of free voice memory is done and the total seizure duration is counted: - Free memory: free voice memory in the system m
Largest Mailboxes - Statistics This option provides a hitlist to identify the 3 mailboxes, which occupies the most memory time for new and archived messages. Enter administration menu Enter the administration menu. 0 Miscellaneous Press <0> for 'Miscellaneous'. 9 Read Statistics Press <9> for 'Read Statistics'. 6 Largest mailbox Press <6> for 'Largest mailbox'.
3.7 Read SW-Version This option provides to read out the SW-Version and the feature level. Enter administration menu 0 Miscellaneous Press<0> for 'Miscellaneous'. 0 Read SW-Version Press <0> for 'Read SW-Version'. SW-Version 95 Enter the administration menu. Listen to the SW-Version: SW-Version 'EPROM', SW-Version 'Control file'.
4 Voice Mail Functions The Alcatel 4610 IV provides different mailbox modes - standard mode - guest mode - answer only mode and two areas of voice communication - voice mail and - voice messaging. Standard mode mailbox This mode provides a standard set of functions. Guest mode mailbox This mode provides a basic set of functions. These are to record mesĆ sages for the guest and play them one by one when he consults his mailbox. A password is only necessary when the guest consults from reĆ mote.
New messages are indicated at your telephone and - if you like - via a notification call at any predefined internal or external telephone/pager. Both functionalities are based on mailboxes. The Alcatel 4610 IV supĆ ports up to 128 mailboxes. Each mailbox can be tailored according to individual requirements of the owner and greet the callers and record messages. The Alcatel 4610 IV provides a wide range of options which are described briefly in the chapter 'helpful terms'.
4.1 General Hints A few general hints that will help you every time you use the Alcatel Office Communicator. The following keys have specific functions when supported: Press 0 Note: If the OC does not offer any more options (- out of your current situation -), the Alcatel 4610 IV will play the announcement "No more options". Press # to perform one of the following actions: - confirm your previous input, - skip an announcement (example: bypass a user's personal greeting), - step forward in a list.
Play Back Control When you listen to a voice mail or an announcement, these keys are assigned to following functions: 1 Begin of recording 7 Rewind 10 seconds 8 Pause, press again to continue 9 Forward 10 seconds 0 'Play back control' menu # Skip to the end of recording Technical details: Pause: 99 The maximum length of a pause is 20 seconds. When key 8 is not pressed again the Alcatel 4610 IV skips to the end of the recording.
Recording Control Whenever recording a text (voice mail, greeting, name or announcement), pressing one of the following keys will cause: 8 * # 1 Pause (press again to continĆ ue) Delete and re-record Finish recording Finish recording and replay Technical details: Pause: The maximum length of a pause is 20 seconds. During the pause the caller will hear the prompt 'To continue, press <8>' every 5 seconds as reminder.
4.2 Overview of Functions: Standard Mode From external dial Mailbox menu LISTEN TO NEW MESSAGES No.
Open the Mailbox Open the mailbox to use the options of the Voice Mail application. This manipulation depends on the type of telephone set you are using and is represented by the following symbol: • Telephone set with dedicated mailbox key - Telephone set with softkey Mailbox key Softkey Password Press the mailbox key on your set. Press the associated to the display indication 'voice'. Enter your password.
• Telephone set without dedicated mailbox key Phone number of Alcatel 4610 IV Company greeting # Voice mail function Your mailbox number Password Dial the number of the Alcatel 4610 IV. The number depends on the usage. a) Either number of the operator group (if Alcatel 4610 IV is part of an operator group) or b) System number of the Alcatel 4610 IV. Press <#> during listening to the company greeting (only in case a)). Enter your mailbox numĆ ber and your personal password.
Open the Mailbox the First Time When your mailbox has been installed the message waiting LED is switched on. When you open the mailbox the first time the OC guides you with introductory prompts to personalise your mailbox: Enter your personal 4-digits password Record your name Note: Should you forget your personal password, it can be reset by the administrator.
- Telephone set without softkey Mailbox key Voice messages 3 Enter your password Record your name 105 Press the on your set. Press <3> for 'Voice messages'. The Alcatel 4610 IV asks you to enter your new personal password and to record the name of the mailbox.
• Telephone set without mailbox key Phone number of Alcatel 4610 IV # # Company greeting Voice mail function Your mailbox number Enter password Record your name Dial the number of the Alcatel 4610 IV. The number depends on the usage. a) Either number of the operator group (if Alcatel 4610 IV is part of an operator group) or b) System number of the Alcatel 4610 IV. Press <#> during listenĆ ing to the company greeting (only in case a)). Enter your mailbox numĆ ber.
Listen to New Messages The Alcatel 4610 IV signals the subscriber that a new message has arrived. Message is waiting 1 Open the mailbox The 'message waiting' indication is switched on. New messages Open the mailbox. Listen to the message Press <1> and listen to the message. When listening to a mesĆ sage the "play back conĆ trol" options can be used to replay, rewind, pause and forward within the message.
Listen to Archived Messages The Alcatel 4610 IV retrieves the message from the archive. Open the mailbox 2 Open the mailbox. Archived messages Press <2> for 'Archived messages'. Listen to the message Listen to the archived message. When listening to a mesĆ sage the "play back conĆ trol" options can be used to replay, rewind, pause and forward within the message.
Send a Copy of a Message You can send a copy of your new or archived message in the mailbox of one or more subscribers, a distribution list or broadcast it. Record a short introduction, so that the recipient knows that it is forwarded by you. Listen to the message 5 Send a copy Record an introduction # Finish introduction 1 # Replay or Delete and re-record Confirm Destination mailbox Delete and re-enter # Confirm Press <5> when you are listening to the message. Record the introductory message.
Reply to a Message You can immediately reply to a message. The sender will receive the message in his mailbox. Restriction: A message to be replied to, has been sent from mailbox menu (option send or reply). Otherwise no caller information is availĆ able. Listen to a message 6 Reply Record an answer # Finish answer 1 # 110 Replay or Delete and re-record Confirm Press <6> when you are listening to a message. Record your answer and press <#> to finish recording. - Press <1> to reĆ play your answer.
Send a Message You can send a message directly in the mailbox of one or more subscribers, a distribution list or broadcast it. Open the mailbox 3 Send a message Record the message # Finish recording 1 # Replay or Delete and re-record Confirm Destination mailbox Delete and re-enter # Confirm Open your mailbox. Press <3> to send a message. Record your message. Press <#> to finish recording. - Press <1> to replay your message. - Press <*> to delete and re-record the message.
Dial by Name When the Alcatel 4610 IV asks to enter the mailbox- or distribution list number, it is possible to spell the mailbox name using the letters on the key pad of the telephone set. Press hash # # ABC DEF GHI JKL MN PRS TUV WXY OQZ # # 1 4 7 2 5 8 0 # # 3 6 9 Enter the first 3 and not more than 8 characters Confirm Press <#> to indicate that you will start with the option 'dial by name' instead of dialĆ ling the mailbox numĆ ber.
Distribution List A distribution list can be used to send a message to a number of persons defined by the subscriber himself. The subscriber must record a name for his distribution list and the Alcatel 4610 IV automatically allocates a number to the list. This number can be entered instead of a mailbox number when the system asks for the destination mailbox number. The user can use and listen to all existing distribution lists, but he can modify and/or delete only those which have been created by himself.
Create Distribution List The subscriber can create new distribution lists. Open the mailbox 4 4 2 Personal options Distribution list Create a new list Record name of the list # Finish name recording 1 # Replay or Delete and re-record Confirm Enter destination mailbox number * # Delete and re-enter Confirm Enter next destination mailbox number 114 # Confirm * Terminate Open the mailbox. Press <4> for 'Personal options'. Press <4> for 'Distribution list'. Press <2> for 'Create a new list'.
Listen/Modify Distribution List The subscriber can listen/modify or delete his distribution lists. Distribution lists from other subscribers can be used, but cannot be modified. Open the mailbox. Open the mailbox 4 Personal options 4 Distribution list 1 Listen/modify a distribution list Enter 3 digits for a list number or # for all distribution lists 1 Listen 2 Modify 3 Delete the list # Step through the list members 3 Delete a member or Press <4> for 'Personal options'.
Check the Receipt of a Message You can check whether the recipient of your message has already listened to your message or not. Open the mailbox. 5 Open the mailbox Press <5> to check the receipt. Check the receipt Enter the destination mailbox number. Enter destination mailbox number Listen to the message # 116 Next message Listen to the message, which was not listened to by the recipient. Press <#> to listen to the next message, which has not been listened to by the recipient.
Record the Personal Greeting This option provides to record your 'Personal Greeting". Open the mailbox. Open the mailbox 4 Personal options 1 Greetings 4 Record greeting # Press <1> for 'Greetings'. Press <4> for 'Record greeting'. Record your greeting. Record greeting Press <#> to finish recording. Finish recording - Press <1> to reĆ play the greeting. - Press <*> to delete and re-record the greeting. 1 # Press <4> for 'Personal options'.
3 Greetings ON/OFF This option enables/disables three greetings for the mailbox. Open the mailbox 4 Personal options 1 Greetings 6 3 Greetings ON/OFF Open the mailbox. Press <4> for 'Personal options'. Press <1> for 'Greetings'. Default is '3 Greetings' OFF. Press< 6> to enable, press again <6> to disable. If you like to record three greetings, you must before the recordĆ ing enable '3 Greetings' (i.e. set to ON). ! 118 Disabling of '3 Greetings' (OFF) deletes your greeting 2 and 3.
Record 3 Personal Greetings The Expert Mode provides up to three greetings. To use this option set '3 Greetings' to ON. Then record your 1st. greeting. To record the 2nd. and/or 3rd. greeting, enter the greeting-number first.
Record 3 Personal Greetings (continue) ! Disabling of '3 Greetings' (OFF) deletes your greeting 2 and 3. Technical details: - The maximum length of the recording is 30 seconds. - A previous recorded greeting, when '3 Greetings' was disabled (OFF), is taken as greeting 1 after setting 3 greetings to ON.
Modify 3 Personal Greetings This option provides to modify 3 personal greetings. Open the mailbox 4 Personal options 1 Greetings 4 Record greeting Select greeting Record greeting # Finish recording 1 # Replay or Delete and re-record Confirm Open the mailbox. Press <4> for 'Personal options'. Press <1> for 'Greetings'. Press <4> for 'Record greeting'. Select <1-3>, the number of greeting. Record your greeting. Press <#> to finish recording. - Press <1> to reĆ play the greeting.
Select Personal Greetings You can select, which greeting (1-3) your caller may listen to. To use this option you must set '3 Greetings' to ON and performed the reĆ cording of the greetings. Open the mailbox. Open the mailbox 4 Personal options 1 Greetings Select greeting 122 Press <4> for 'Personal options'. Press <1> for 'Greetings'. Select <1-3>, the number of greeting.
Record the Name The name of the mailbox was recorded when the mailbox has been opened the first time. Use this option to modify the name. Open the mailbox. Open the mailbox 4 Personal options 1 Greetings 5 Record name Record name # Finish recording 1 # Replay or Delete and re-record Confirm Press <4> for 'Personal options'. Press <1> for 'Greetings'. Press <5> for 'Record name'. Record the name. Press <#> to finish recording. - Press <1> to reĆ play the name.
Notification Number (telephone, pager) The notification number can be: - a telephone number proceeded by the prefix for trunk access and/or - a pager service 1 or 2 followed by the subscriber's pager number. When notification is activated and when a new message has arrived in the mailbox the stored notification number is dialled according to the notification schedule. Open the mailbox Personal options 4 Press <4> for 'Personal options'. 2 Notification Press <2> for 'Notification'.
Technical details: In case of a notification call to a pager, the notification number, which can be entered individually per mailbox, is treated in a special way: It is part of a system-wide defined pager service, which is programĆ mable by your Alcatel distributor. 2 different pager services may be defined in the Alcatel 4610 IV.
Notification Schedule When notification is activated the stored notification number is dialled immediately (according to the default schedule 0 to 24 o'clock, when a new message has arrived in the mailbox). You can change this schedule by entering the desired begin and end time. Open the mailbox 4 Personal options Press <4> for 'Personal options'. 2 Notification Press <2> for 'Notification'. 4 Schedule Press <4> for 'Schedule'. Enter begin Enter the begin time. Enter end Enter the end time.
Time Hours: Two digits from 00 to 23, (in case of 'end time' also 24 is accepted) Minutes: Two digits from 00 to 59, Example: 8 o'clock in the morning Enter: 0, 8, 0, 0. 2 o'clock in the afternoon Enter: 1, 4, 0, 0. To clear the schedule and use again the default values enĆ ter the begin time (0,0,0,0) and the end time (2,4,0,0).
Notification ON/OFF The option can be activated or deactivated. When activated the stored notification number is dialled immediately or according the desired schedule, when a new message has arrived in the mailbox. Open the mailbox Open the mailbox. 4 Personal options Press <4> for 'Personal options'. 2 Notification 1 Notification ON or 128 2 Notification OFF # Confirm Press <2> for 'Notification'. Press <1> to activate notification. Press <2> to deactivate notification.
Notification Call Remote Consultation of the Mailbox The Alcatel 4610 IV calls the telephone number, which was defined in the option 'notification', when a new message arrives. The called party can either consult the mailbox immediately or hang up and call the application later, dependant on the Alcatel 4610 IV's configuration.
Change of your Personal Password The password was entered when the mailbox has been opened the first time. It can be changed using this option. Open the mailbox Press <4> for 'Personal options'. 4 Personal options 3 Change password Press <3> for 'Change password'. Enter new password Enter 4 digits for your new password. Confirm Press <#> to confirm. # 130 Open your mailbox.
Select your Language Use this option to select the language for your voiceĆguide in your mailbox. Open the mailbox Open your mailbox. Press <4> for 'Personal options'. 4 Personal options 5 Select language Press <5> for 'Select language'. Enter the number of your language Digits <1> to <4> depend on number of the languages. ! Not generally available.
Enable/Disable Answer Only Mode Use this option to determine whether the mailbox can receive voice messages after having played the personal greeting. Open the mailbox Open the mailbox. 4 Personal options Press <4> for 'Personal options'. 6 Enable/disable answer only mode Press <4> for 'Enable/ disable the answer only mode' of the mailbox. ON = Enable answer only mode: - the caller can listen to the mailbox greeting, but can't leave a message.
Information Service Use this option to listen to the information box. Open the mailbox 6 # Information Service Open your mailbox. Press <6> for 'Information Service'. Listen to the information Listen to infobox 46 (and - if recorded to infobox 47, 48, 49, 50). Confirm Press <#> to confirm. Technical details: If no information is available (per default an infobox has "no recordĆ ing" or the recorded announcement was deleted) the user will hear a default announcement.
4.3 Overview of Functions: Guest Mode From internal PLAY MESSAGE Press the mailbox key REPLAY 1 DELETE/ NEXT 3 TIMESTAMP 4 NEXT # END OF MESSAGES RECORD YOUR NAME From external dial No. LISTEN TO THE GREETING PRESS # ENTER MAILBOX NUMBER Depending on system configuration ENTER PASSWORD The guest mode provides a basic set of options of a mailbox.
If checking out messages which were not deleted are kept at least one hour. The guest can now consult his mailbox e.g from a booth phone. Checking in a new guest deletes all messages in the mailbox. Hint: If the guest insists of changing his name or if he has lost his passĆ word ticket the receptionist can check out the guest and check him in again. (But consider lost messages, cleared statistic counter or metering data).
Open the Guest Mailbox the First Time Hotel environment If the Alcatel 4610 IV is integrated in an Alcatel Office PBX release 320A the password for remote consultation is allocated automatically during checkĆin procedure. If the guest wants to record his name he must open the mailbox but he is asked to record it anyway after he has consulted his mailbox when he has received a message. Press the mailbox key Record your name 1 Replay or Delete and re-record Press key>.
Guest Mailbox: Listen to Messages The Alcatel 4610 IV signals the guest that a message has arrived. Message is waiting Press the mailbox key Listen to the message While listening to a mesĆ sage the following "play back control" options can be used. 1 Replay 3 Delete 4 Timestamp 7 Rewind 8 Pause/Continue 9 Forward 0 More options # Skip the message The 'message waiting' indication is switched on. Press the mailbox key. The message is played automatically.
Guest Mailbox: Remote Consultation You can consult your mailbox from an external DTMF telephone set. # Call the system Call the system Hotel/Company greetĆ ing *) Listen to the system greeting Start consultation *) Press <#> to start consultation Mailbox number Password Listen to the message Enter your number mailbox Enter your password Listen to the message To call the system dial eiĆ ther the access code of the Alcatel 4610 IV or the public exchange number plus the access code.
5 Overview of Automated Attendant Parameters Record company greeting 7/1(2)/3/r/# 'Press star' question 7/1(2)/8 'Language' question 0/3 Short cut 7/1(2)/6/f/# Alternatively to main menu Default function 7/1(2)/5/f/# MAIN MENU Record main menu 7/1(2)/2/r/# Function for 'Non Existing Mailbox' 7/1(2)/0/f/# Transfer type 1 Blind transfer 2 Semi-supervised 3 Supervised Modify main menu 7/1(2)/1/n/f Change transfer type 7/1(2)/9/n/# MAILBOX Install mailbox 2/n/# Delete mailbox 3/n/3 Reset password 3/n/1
A D Administration, 17 Date enter, 18 functions, 19 mailbox, 69 Administrator, 9 message, 107, 137 System,set, 22 Default Password, 18 Delete 'Good bye' announcement, 58 archived message, 108 company greeting, 39 distribution list, 115 infobox announcement, 65 input, 17, 98 introduction, 109 mailbox, 75 mailbox name, 123 main menu announcement, 37 member of the distribution list, 82, 115 message, 107 name of the distribution list, 114 personal greeting, 117, 119, 121 reply, 110 submenu announcement,
keys, 17, 98 main menu, 32 non existing mailbox, 58 short cut, 49 submenu, 41 G Greeting, company, 39 Guest Mailbox, 137 listen to, 137 open, the first time, 136 Guest Mode, 69, 134 H Hotel environment, 134, 136 I Infobox delete, 68 modify, 64 modify functions, 66 record announcement, 65 Information Service, 7 Introduction, 109 L Language administration menu, 26, 25 select-question, 59 List default functions, 47 distribution list, 113 functions 'Non Existing Mailbox', 57 main menu functions, 32 s
guest, 69, 78 standard, 69, 78 switch, 78 system administration, 29 Password, 15 administrative, change, 21 guest mailbox, 10, 134, 135 mailbox, reset, 73 personal,change, 130 Modify 3 Personal Greetings, 121 mailbox, 72 N Name, 15 distribution list, 114 Mailbox, 123 Notification, 124 Play back control, 99 R Read SW-Version, 95 Record 'Good bye'announcement, 58 3 Personal Greetings, 119 answer, 110 company greeting, 39 control, 100 delete, 100 distribution list, 115 distribution list name, 114 fi
T V Voice Mail, 7, 15, 96 Time message, 107, 137 System, 22 functions, 96 Voice Messaging, 7 Timestamp, 15 Trunk transfer to, 36 trunk to, 36 143
Alcatel Business Systems 1998. ALl rights reserved. Ref : 3BR 05761 AAAA Ed. 01 - printed by MODUS MEDIA F- ORLEANS Alcatel Business Systems, in keeping with its policy of constant product improvement for the customer, reserves the right to modify product specifications without prior notice.
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