Alcatel-Lucent OmniPCX Enterprise Communication Server Alcatel-Lucent IP Touch 4028 Phone Alcatel-Lucent 4029 Digital Phone
User manual Introduction How to use this guide Thank you for choosing a telephone from the Alcatel-Lucent IP Touch 4028 & 4029 Digital Phone range manufactured by AlcatelLucent. Your IP Touch 4028 & 4029 Digital Phone terminal has a new ergonomic layout for more effective communication. • Actions • Keypad Lift the receiver. 2ab 5 A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program c jkl ef 3d mno 6 Hang up.
How
Contents Toc Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6 1. 1.1 1.2 1.3 2. p. 9 p. 9 p. 9 p. 10 p. 10 p. 10 p. 10 p. 10 p. 10 p. 11 p. 11 p. 11 p. 11 Making a second call during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a second call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switching between calls (Broker call). . . . . . . . . . .
Getting to know your telephone Display and display keys Contains several lines and pages providing information on calls and the features accessible via the 10 keys associated with the words on the screen. LED • • • Adjust the tilt of the screen Receiver Green flashing: arrival of an internal call. Orange flashing: arrival of an external call. Red flashing: priority or alarm call. Forward icon: pressing the key next to this icon allows you to program or change the forward feature.
1 Description of the screens Other Main page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is 1.1 used to access all the speed dial keys (apart from those displayed by default). Direct call keys are programmed or modified via the Information key.
Description of the screens 1 1.2 Call management screen Date Incoming call icon 1.3 Application screen Time and status icon Date Time and status icon Tue 16 jan 2004 Call holding icon Pop-up display of features accessible while the call is taking place Application name Call in progress icon Application screen Incoming call presentation screen. This screen is temporarily displayed when a call arrives and shows the name and/or number of the caller.
Using your telephone 2 Other Making a call 2.1 bc 3d jkl 6 2a 5 2.2 ef 5 Lift the receiver Dial the number for your call bc 3d 2a 5 Handsfree 3d 6 o mn OR OR OR Paul is calling Lift the receiver Number required 2.
Using your telephone 2 Activating the loudspeaker during a call (receiver lifted) - Speaker 2.4 Make calls via your programmed call keys 2.6 pers. Main 10:30 Main PERS. the loudspeaker key flashes Paul 00:23' You are on a call with the destination number Activate loudspeaker (long press) Access the 'Main' page Deactivate loudspeaker (long press) Select the party you want to call from the programmed call keys Call the selected party Calling from the common directory 2.
Using your telephone 2 • To deactivate - Terminal idle: • List of last callers: unreplied No answer internal calls OR unreplied The corresponding LED goes out external calls Reach the 'Menu' page 2.12 Sending DTMF signals Recall Even if your system is not touchtone by default, during a call you sometimes have to send DTMF signals, to a voice server, an automated attendant or a remotely consulted answering machine.
During a call 3 Other Making a second call during a call 3.1 3.2 • A second party is trying to call you: During a call, you can call a second person (consultation call): 10:30 h old menu main info Paul Paul 00:23' bc 5 jkl 3d ef o mn 6 Paul 00:23' bc OR 2a 5 jkl 3d 5 6 John 00:23 OR 3d 6 o mn Take call John 00:23 The first call is placed on Line key for which icon is flashing hold • To return to your first caller and end the call in progress: ef bc jkl Name or no.
During a call 3 Transferring a call 3.4 You are in a conference call with 2 partys. To add another party to the conference: • To transfer your call to another number: transfer 5 Press 'Transfer' key transfer ef bc 3d jkl 6 2a Paul 00:23' You are on a call with the destination number Talk simultaneously to more than 2 partys 3.
During a call 3 • To recover the parked call: • Press 'Hold' to recover the call on hold: Park/retrieve call h old To automatically take the parked call, pick up the handset of the parking destination set. Paul 00:23' Paul Custo Services Consultation • Common hold: to recover your call on any telephone in your system.
During a call 3 3.11 Adjust audio volume During a call, to adjust the volume level of the loudspeaker or receiver: OR Paul in conversation You are on a call with the destination number 3.12 Adjust audio volume Signal malicious calls Malicious This key lets you signal a malicious call. If this call has an internal source, it is signalled to the system by a special message.
Sharing 4 Other 4.1 Answering a night or a general bell 4.3 Individual pick-up You hear a telephone ringing in an office where no-one can answer. If authorized, you can answer the call on your own telephone. Night service call pickup • If the telephone ringing is in your own pick-up group: When the attendant is absent, outside calls to the attendant are indicated by a general bell.
Sharing 4 4.4 Hunt groups 4.5 • Hunt group call: Calling an internal party on his/her pager The number called does not answer and you know that the person called has a pager: Certain numbers can form a hunt group and can be called by dialing the group number. bc 2a ab 2 5 c jkl 3 de f 5 o mn jkl ef Paging 3d bc 2a o mn 6 5 jkl 3d ef mn o 6 6 number called number called Group No.
Sharing 4 • The 27 standard messages are shown below: 4.7 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Calling a party on his/her loudspeaker Your internal party does not answer. If authorized, you can remotely activate your party’s phone: StSpkr announ.
Sharing 4 Sending a recorded message to a number/a distribution list 4.10 new voice 2a message 5 ef bc 3d jkl 6 Send o mn Personal code Exit Record message bc 3d jkl 6 2a 5 ef OR o mn End recording Spell name # Dial by name Dial the number to be called Send OR Send message 4.
Keeping in touch 5 Other 5.1 Diverting calls to another number (immediate forwarding) 5.4 The number can be your home, cell or mobile, voice message, or an internal extension (attendant, etc.). Diverting calls to your pager Radio paging Callers will be able to contact you while you are moving around the company: Immediate 2a forward 5 ef bc 3d jkl 6 o mn Do not disturb activated Dial the number to be called Press programmable key Do not disturb activated 5.
Keeping in touch 5 5.7 Cancelling all forwardings 5.10 Do not disturb Do not disturb On/Off Deactivate Deactivate OR forward 5.8 Program another type of forwarding, if desired You can make your terminal temporarily unavailable for all calls. Services Do not disturb & Do not disturb locking On/Off Consultation Cancelling a specific forwarding programmed key corresponding to type of forwarding (group or selective) 5.
Keeping in touch 5 5.12 Consulting written messages The light indicates that messages have been received.
6 Managing your charges Other Charging your calls directly to business accounts 6.1 You can charge the cost of your outside calls to business account numbers. Services Custo Reach the 'Menu' page Consultation bc 3d jkl 6 2a 5 Business accoun services code ef bc 3d jkl 6 2a o mn 5 Number of business account 6.
Programming your telephone 7 Other 7.1 Initializing your voice mailbox Light flashes Modify the password for your phone set 7.3 Enter your personal code, then record your name following the voice guide instructions Password Set Custo Reach the 'Menu' page Your personal code is used to access your voice mailbox and to lock your telephone. 5 7.
Programming your telephone 7 T Activate/deactivate discreet ring mode: 7.
Programming your telephone 7 Other possibilities: Selecting language 7.8 Modify Modify contents of entry displayed Lang Set Custo Reach the 'Menu' page bc 3d jkl 6 2a 5 Delete Erase a programmed key 7.10 ef o mn Custo Enter your personal code 7.9 Erase OR Select the language of your choice Key program Set Reach the 'Menu' page Program the keys for the Main page or the add-on module pers.
Programming your telephone 7 • At the programmed time, your telephone rings: 7.14 Configuring the audio jack of your telephone By default, the audio jack of your telephone can be used to connect a headset, handsfree kit or loudspeaker. Set Custo Plug jack If your calls are forwarded to another terminal, the forwarding is not applied to the reminder call. Reach the 'Menu' page • To cancel your reminder request: Appointment Headset Erase OR Hands-free OR Speaker Reach the 'Menu' page 7.
Programming your telephone 7 Forward your calls to the associated number 7.16 7.18 This configuration lets you group two sets under a single call number. Your set is then the main set and the second set, usually a DECT set, is the secondary set. Each set has its own directory number, but the tandem number is that of the main set. When you receive a call, the two sets ring simultaneously. When one of the sets answers, the other set stops ringing.
Annex Character Writing accented or special characters with the phone keyboard The following table describes all the accented or special characters that you can write from your keyboard. The column 'Keyboard' describes the combination of typing keyboard characters to display the desired character. The term 'n/a' in the 'Keyboard' column, shows the characters that can not be typed from your phone.
Compliance howtoc Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a claim under the warranty. The warranty does not however confirm in the following cases: in the event of use that does not comply with the instructions given in this user’s manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g.
