User Guide

OmniAccess 3500 Nonstop Laptop Guardian Release 1.2
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Workaround/s: In case of emergency, any of the following methods can be used to
uninstall the OmniAccess 3500 NLG client software under the supervision of your
IT administrator:
o If any Windows System Restore point created before the installation of the
OmniAccess 3500 NLG client software is available, the laptop can be brought
back to the state of that restore point. If the laptop is in locked state, it must
first be unlocked using a one-time password. Please consider that invoking a
restore point will also undo all the system changes that occurred after the
restore point was created, not only the installation of the client software.
o Boot the laptop using an external medium and then uninstall the OmniAccess
3500 NLG client software.
o Re-image the laptop (install a new copy of the operating system).
2. Internal tracking ID: 1247
Problem Description: The laptop may lock immediately after installing the
OmniAccess 3500 NLG client software if earlier versions of the client software
were ever loaded on the laptop before.
Impact: The installation of the OmniAccess 3500 NLG client software is not
successful.
Workaround/s: This happens because some older versions of the OmniAccess 3500
NLG software (only used in trials) failed to execute a complete cleanup when
uninstalled. Find and remove the tampercheck folder in the Windows registry of
the laptop before installing the OmniAccess 3500 NLG software.
S TARTUP AND S HUTDOWN
3. Internal tracking ID:
Problem Description: For the first time after installation of the OmniAccess 3500
NLG client software or if for some reason the laptop does not have cached
credentials then the end user may not be able to login immediately after the
Windows logon prompt appears.
Impact: Unable to login.
Workaround/s: Wait for the VPN tunnel to come up before attempting to login.
The right-hand LED on the card (LED B) indicates the tunnel status. If the tunnel
does not come up, login to a local account on the laptop (e.g., Administrator),
establish the tunnel using the OmniAccess 3500 NLG GUI, logout, and then login to
your regular domain account.
4. Internal tracking ID: 1561
Problem Description: In extremely rare occasions, connectivity to the gateway
may not be restored when the laptop recovers from standby/hibernation mode.
Impact: Unable to connect to the gateway.
Workaround/s: Reboot the laptop.
5. Internal tracking ID: